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betFIRST GENERAL CONDITIONS OF USE
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Terms and conditions last update 1st November 2024
betFIRST is an online betting service provided by the Belgian company Sagevas S.A. (« Sagevas ») which owns an official licence (F and F1+) given to her by the Belgian Gambling Commission.
Please read carefully the General Conditions of Use which form an agreement between Sagevas and the User. By clicking 'I accept the General Conditions of Use' on the registration page, You recognise that You have read the present conditions as well as the betting rules and that You are bound by them in Your contractual relationship with Sagevas since the last update of the General Conditions of Use. In case the User disagrees with the General Conditions of Use of the betFIRST Site, the User is in no way obliged to click 'I accept the General Conditions of Use' and should stop his/her use of the betFIRST Site and Services.
Please read the General Conditions of Use carefully and make sure You understand the content. If You have any doubts concerning Your rights or obligations in regards to accepting these Conditions, please consult a lawyer. It is important that You are well informed about the current laws before registering. Certain gambling games can be prohibited by law under certain jurisdictions and according to certain conditions, or even prohibited by law under certain jurisdiction.
betFIRST assumes no responsibility in terms of questions of jurisdiction.
1. Introduction
1.1 betFIRST is a brand owned by Sagevas S.A, having its registered office at Avenue Louise 209A in 1050 Brussels under the Crossroads Bank for Enterprises number 0832 457 166 (hereinafter referred to as "betFIRST", "we", "our" and/or "our").
These General Conditions of Use (hereafter referred to as 'GCU') regulate the use of the betFIRST Site and Services offered on the betFIRST Site (hereafter referred to as 'the Site') by the User (hereafter referred to as "the User", "You" and "Your").
1.3 betFIRST is authorised and regulated by the Belgian Gaming Commission, Cantersteen, 47 - 1000, Brussels. betFIRST operates under a licence F1 under licence number FA116764, to offer online gambling services.
1.4 With respect to Belgian law and regulations defined by the Gambling Commission, access, creation of an Account and use of the betFIRST Site is strictly prohibited to those under the age of 21.
1.5 By accepting the Terms and Conditions on the registration page, You acknowledge that You have read and accepted:
- The present GCU of the Site, as well as
- The 'Rulebook' which contains the rules applicable to sports bets;
- The 'Special Conditions' applicable to different promotional offers and bonuses.
- Our Privacy Statement
- Our Cookie Declaration
- Our GDPR readiness statement
(all together “the Terms and Conditions”)
1.6 If You disagree with the terms of our Terms and Conditions and don't accept to be bound by them, You must leave the Site immediately and stop using the betFIRST Services.
2. Definitions
The following words and terms, when used in this contract, will take the meaning that is stated below, unless any statement is made to the contrary:
SAGEVAS : Operator of online games, providing legal sport betting services via the website betFIRST.be and its declensions.
GCU: General Conditions of Use of the Site;
User Account or Account: personal betFIRST Account opened by the User, always a physical person and not a company, personally on the betFIRST Site and managed by the operator so that the User may place online bets;
Username and password: identifiers chosen by the User upon creation of the betFIRST Account;
You, the User: the User of the betFIRST Services via the Site;
Us: betFIRST.
Site: the betFIRST website under the url betfirst.be and its declensions
Services: the betting and gaming services provided by betFIRST to the User via the Account on the Site under these GCU.
3. Interpretation
Unless stated otherwise:
3.1 References to the present GCU include all references to future eventual modifications of the GCU;
3.2 In case of conflict between the GCU and any other document, the present GCU will take precedence. In the case of bonuses, prizes and offers which are subject to special conditions, these will take precedence over the GCU, unless stated otherwise;
3.3 If one of the present GCU rules is declared invalid, unlawful, void or inapplicable under Belgian law, this will not affect the validity of the remaining provisions and of the part of the affected provision that is not considered invalid, unlawful, void or inapplicable.
In the event that such an invalid, unlawful, void or inapplicable provision would affect the nature of the GCU, it must be considered as having been replaced by a valid replacement rule which reflects as closely possible the condition laid out by the former one.
3.4 By not exercising or enforcing the rules and rights expressed in the GCU, we are in no way wavering, denouncing or abandoning these rights, unless it is recorded in writing, expressly and signed by Us, party who waives .
No waiver by Us of any breach or any provision or clause of the GCU shall be deemed to be a waiver of any other similar or unspecified violation of any provision or clause thereof.
3.5 The current GCU constitute the agreement observed by You and Us concerning use of the Site and replace, if any, previous agreements.
3.6 We are not responsible to You for any failure to execute the GCU due to unforeseen circumstances or Acts of God (force majeure).
3.7 The User accepts that we can modify, update or change the GCU in any way and at any point at our discretion. Such alterations will be in effect as soon as the Site is updated and You are notified. It is the responsibility of the User to ensure that he understands the GCU fully and that he understands that his continued use of the Site will be considered as valid acceptance on the changes made to the GCU.
4. Personal Information
4.1 We reserve the right to demand certain personal information in order to create Your Account. This information includes, but is not limited to, Your first names, surname, sex, date of birth, address, email, phone number, language, currency and passport or identity card number. The User must also create a Username and choose a password. betFIRST reserves the right to ask for proof of this information, for security reasons.
4.2 The information provided by the User must be accurate at the time of registration. The User can at any time access their personal information in the 'My Account' section of the Site, and modify any of this information, including their address, by contacting Customer Services at support@betfirst.be. Failure to update personal information will result in the rejection of transactions by the User's bank or payment provider(s). We have no responsibility for the rejection of such transactions due to failure to provide correct personal details. It is also the User's responsibility to protect his card against loss or theft and to contact Customer Services immediately if the card is lost or stolen. Please note that no modifications can be made to name, surname and date of birth once registered, unless sufficient proof is provided and all changes to such identification data are executed in accordance with laws in Your country of residence.
4.3 Usernames must not be obscene, threatening, racist, pejorative, libellous or in violation of any intellectual property or rights of another. If we consider, at our discretion, that a Username violates this provision or is otherwise inappropriate, we reserve the right to refuse it at any point, without prior warning or notification to the User.
4.4 The Username and password must not be revealed to a third party. The User is personally responsible for all actions using the Service using his or her Username and password carried out by himself/herself or by another party using his or her Username and password. Non-compliance with or violation of the GCU by a third party falls under the responsibility of the User.
4.5 In case of loss or forgetting of passwords or if the User suspects a third party has access to their Account, the User must inform betFIRST immediately.
4.6 betFIRST reserves the right to demand a copy of a valid form of photographic identification (copy of the User’s ID card, passport or driver's licence) before reactivating the User's Account.
4.7 betFIRST can at any point change the password or Username of an Account and will inform the User of the modifications made by using the contact details provided at registration.
4.8 betFIRST guarantees the safety of Your personal details against any unauthorised access. The User is however responsible for the access of any third party to their confidential information and personal data.
4.9 The information provided by the User is strictly confidential and will be used by betFIRST and, if need be, one or more of the company's groups in order to create and manage the User's Account, to group User profiles and to provide You with access to the Services available on this Site.
4.10 The information provided by the User is strictly confidential. betFIRST is however allowed to provide necessary information to the Belgian Gaming Commission or any judicial or fiscal authorities in the case of judicial, fiscal or criminal inquest.
4.11 Personal information is used by betFIRST to create and manage the User's Account. betFIRST will also use this information for commercial means unless the User expresses their desire for the contrary when registering at the Site. In case of acceptance, betFIRST can use the User's personal information to send them direct marketing emails and SMS messages concerning new products and/or offers that we feel would interest them, offered by both ourselves and other groups within the company. The User will receive these offers from registration. The User can choose to unsubscribe by contacting our Customer Services at support@betfirst.be.
4.12 For more information concerning Your personal data and its use, please consult our GDRP Readiness Statement and Privacy Statement, which form entire part of these GCU.
5. Creation of an Account
5.1 Before being able to place bets with betFIRST, You must first create an Account on the Site, for security reasons. You can create Your Account from the registration page.
5.2 In order to register with betFIRST, You must be at least 21 years old. You acknowledge that use of the Site is prohibited to those under 21 and that You will not enable or help an individual younger than 21 years old to open an Account.
5.3 betFIRST reserves the right to demand proof of identity and proof of age of all users, in order to ensure that the ban of individual yougners than 21 years old to this site is working efficiently.
5.4 Once registered, You accept to abide by the GCU at all times.
5.5 You can neither request nor open an Account if You are acting on behalf of someone else or for the profit of a third party.
5.6 All information provided by You from Your registration and opening of an Account as well as in Your utilisation of the Site, must be complete, precise and true at the time of registration. You must inform betFIRST immediately in case of changes in personal data provided at registration or if You need to modify any of Your personal information.
5.7 By accepting the present GCU, You certify that the origins of the funds used by the User are not illegally sourced and that You will never use the Service as a means of transferring money. You will not use the Service for an illegal or fraudulent activity (including money laundering), in conformity with the law. Should betFIRST have doubts about the legality or the origin of funds used by the User in online gambling, betFIRST reserves the right to terminate or block the Account(s) of any User, at any point, until the problem has been resolved.
5.8 You are not allowed to either open an Account or use our Services if You or a member of Your household is, or has been over the past two years, our employee or an employee of a Sagevas group. 'Employee' signifies agents, suppliers, developers or associates and all people affiliated with betFIRST. 'Affiliated with betFIRST' signifies betFIRST and any holding or subsidiary company of betFIRST, any subsidiary company of the aforementioned holding company and any of the groups linked with such a holding or subsidiary company.
5.9 betFIRST allows only one Account per person / household. Therefore any Accounts opened under the same postcode/personal details/IP address or those that are found to be connected in any way to an existing Account will be closed immediately and any bets will be voided at the discretion of betFIRST. betFIRST reserves the right to reclaim any winnings or bonuses attained by these means and any withdrawal requests will be refused.
5.10 You acknowledge that funds deposited in Your Account will not gain interest and that betFIRST is not to be considered as a financial institution.
5.11 You acknowledge that betFIRST prohibits the use by a User or any third party of automated, electronic or other applications in the automatic decision making process of any game on the Site, whether the attempt is made by You or a third party. If betFIRST suspects the use of such an application on the Site, betFIRST reserves the right to cancel all bets made with the help of such an application and/or exclude the User from any promotions or game in which such an application could be used, and/or suspend the Account in question during the investigation and to close the Account at its discretion. betFIRST considers the use of any such application as attempted fraud and reserves the right, in such a case, to not reimburse funds from the closed Account and to cancel all bets still being played.
5.12 You cannot open an Account if You live in a country in which the opening of an Account and/or the use of our Services is illegal ('prohibited countries'). It is Your responsibility to ensure that online gaming is legal within Your jurisdiction. We reserve the right to immediately terminate any Account which has been opened by a User from jurisdiction where, to the best of our knowledge, online gaming would be considered illegal.
5.13 We cannot guarantee or take responsibility regarding the legality of online betting in Your country, nor can we accept responsibility for any sanction imposed upon You by the governing authority of Your country for the (illegal) use of this Site.
5.14 In accordance with Belgian law the practice of the games offered on the Site is strictly forbidden to magistrates, notaries, bailiffs and members of the police in the course of their duties. In accordance with the procedure set out in this section 5 of the GCU- “Creation of Account”, the User shall declare on their honour not to exercise an occupation that would violate the provisions of this article.
6. Currency
Only the following currency is accepted on the Site: Euros (EUR/€).
Only applicable if at one point in time other currencies would be allowed on the Site:
The currency You use must be the same as the one chosen when You opened Your Account for the first time. We reserve the right to suspend the placement or the outlay of bets and/or winnings respectively in certain currencies and to pay funds in the corresponding currency into Your Account.
7. Use of your User Account
7.1 Your Account is strictly personal. No one apart from You may use, play or bet with Your Account, or use it to accept payment of winnings, bonuses or prizes. The use must above all ensure that individual below 21 years old and other vulnerable people do not have access to the Account.
7.2 Under no circumstances must You reveal Your User details to a third party. Only You are responsible for their possible use or abuse.
7.3 Bets are only valid if they have been accepted on to Our servers. Until acceptance of a bet by a server, all information concerning the bet or game is considered an invitation to play and/or bet.
7.4 In order to place a bet You must have sufficient funds in Your Account.
7.5 Only bets placed from Your Account will be accepted and all winnings created with our Services will be credited to Your Account. You can only make deposits or withdrawals from the 'Cashier' page, in conformity with the GCU.
7.6 Once Your bet has been validated, You cannot cancel, change or revoke it.
7.7 We reserve the right to refuse or limit bets at our discretion, for whatever reason. If a bet is considered or declared void by Us, the amount deducted from Your Account will be reaccredited to it.
7.8 The total maximum possible win (after deducting stake) for any one User per betslip is €500,000. betFIRST reserves the right, at any moment, and at its sole discretion, to reduce the betting limits according to the type of bet, sport and league at the moment of the validation of the bet.
7.9 A User cannot place the same bet, or the same combination, more than once. Any splitting of bets is thus strictly prohibited. Combinations where the User has used the same elements more than once may have their bet refused by betFIRST. Combining these elements with other elements so as to conceal any fraudulent activity, may be considered as one - and only one - combination. If any User is suspected as having placed a bet in this way, the total winnings gained from these bets will be restricted to the maximum winnings limitations as per clause 7.8 above.
7.10 We will carry out random security tests at Our discretion. You accept that We could ask You for supplementary information in a security test and that We can suspend, close Your Account or withhold Your payment until we receive the requested information.
7.11 Deposits made to Your Account should be commensurate with the betting volume. Therefore, if in betFIRST's discretion, there is suspicion of abuse (for instance, where a deposited amount has not been used for an appropriate level of bets and the User then makes a withdrawal request in relation to that deposited amount), betFIRST reserves the right in its absolute discretion to cancel the respective deposit(s) in part or in full, to refund the deposit amount, to retract any costs that may have resulted in conjunction therewith and to close the betFIRST Account indefinitely. betFIRST further reserves the right to request and obtain satisfactory proof of deposit and additional copies of personal identification in such instances prior to processing any withdrawal request, the processing of such request to be entirely at betFIRST's discretion.
7.12 We reserve the right to modify, suspend or withdraw the use of all or certain gaming or betting Services, temporarily or indefinitely, at any point, without explanation or compensation, in accordance with these GCU or when we are legally obliged to do so.
7.13 All complaints relative to the use of the Services on the Site, the history of Your Account or its funds must reach Us within the 14 days following the date of its publication online. The continued use of the Site from the period after those 14 days will signify Your acceptance of the use of the Services on the Site, the history of Your Account or its funds.
8. Financial Transactions
8.1 You are entirely responsible for any payments due to betFIRST. In case of conflict, You cannot refuse payment or reverse transactions and You must also compensate betFIRST for any fines charged because of Your payments. betFIRST can, at its discretion, block access to the Service or stop paying certain Users.
8.2 betFIRST reserves the right to check the solvency of any of its Users using the information provided at registration, via the User or via a third party. The User is obliged to collaborate with such solvency check.
8.3 The minimum deposit amount is €10 if You want to open or top up Your betFIRST Account, so You can place bets. You can make a deposit at any time using legally allowed payment cards, an electronic wallet, a prepaid card or a bank transfer. Please note that the available payment methods will depend on the payment methods available on the Site, Your currency and jurisdiction. betFIRST cannot be held liable for the non-availability, even temporarily, of certain payment methods.
8.4 Before permitting a withdrawal, especially Your first withdrawal, betFIRST reserves the right to request additional information and supporting documents to prove Your age, identity and home address so that we can confirm Your identity. Such information and documents are necessary for security purposes and enable Us to check that the personal information You provided at registration corresponds with the information on the document You send Us now. In the event that there is any discrepancy between the information, betFIRST reserves the right to cancel any bets or withdrawals in progress, to confiscate the balance and close the Account. In the event of documentation indicating such fraud, a complaint regarding the User along with all its personal information and betting history will be forwarded to the relevant authorities, such as but not limited to the Belgian Gaming Commission.
8.5 betFIRST's Customer Services will allow a withdrawal request, only after verifying the identity of the User and the User Account, and after having confirmed that the User has no outstanding payments to betFIRST. All withdrawal requests will therefore require User authentication.
8.6 No withdrawal request can be processed before the complete validation of the User Account by Sagevas. Sagevas reserves the right to request any information or document deemed necessary in order to validate money deposits and withdrawals. Any withdrawal request made by the User that fails to be validated one year after the initial withdrawal request will be automatically cancelled and the funds will be remitted to Sagevas without any possible recourse by the User.
8.7 Funds may be withdrawn at any point. However specific rules apply to bonus withdrawals. A minimum Playthrough (number of minimum bets that must be placed before being able to withdraw Your bonus) must be carried out to unblock Your bonus. The conditions of use concerning bonuses can be found on the Site under the Promotional Offers and Bonuses Conditions.
8.8 If we credit money to Your Account through a promotional offer, this money can only be used to place bets on our Site. You cannot withdraw these funds, unless stated otherwise in the promotional conditions.
8.9 We reserve the right to pay withdrawals, either in part or in whole, via one of our intermediary payment methods with which deposits are made by You.
8.10 Users can withdraw a minimum amount of €10 from their betFIRST User Accounts and any sum above this. If Your Account contains €10 or less and You wish to close Your betFIRST Account, we ask that You contact Us at support@betfirst.be and we will handle the transfer.
8.11 Due to possible money laundering implications, Users depositing on betFIRST must bet at least 20% of their deposits, from the previous 12 months, before requesting a withdrawal.
9. Closure of User Account
9.1 In case of failure to comply with the GCU and other conditions of the Site, we reserve the right to, at any point, without prior warning and with disregard for all subsequent measures which would be taken, to suspend or close Your Account, refuse You access to part or all of our Services, notably the placing of bets, games or transactions or withdraw our promotional offers whilst the case is resolved. If we suspect that You have used the Site for money laundering, all positive funds in Your Account will be blocked and will be used to cover the fees owed by You.
9.2 The User or betFIRST can decide each individually to put an end to this agreement at any point.
9.3 betFIRST can close the User's Account in the case of fraud, infraction or suspicion of fraud or of violation of the GCU by the User. Under this condition, betFIRST reserves the right to not reimburse the funds remaining in the User's Account and to confiscate it.
9.4 If Your Account has a positive balance, it is Your responsibility to inform Us should You wish to withdraw it and close Your Account, following which, we will proceed to send Your money via transfer to Your Bank Account. Any bets left in play will be cancelled.
9.5 Upon closure of the Account a User, unless a statement is made to the contrary and provided that all other previously agreed rights and obligations have been fulfilled prior to the closure, betFIRST will be absolved of any obligation towards User.
9.6 Please note that Account closure shall be done only if requested by You or by Us according to the points specified above.
9.7 You can end this Agreement, at any point, by writing to betFIRST at support@betfirst.be, provided that You have no outstanding payments due to betFIRST. The termination of the Contract will take effect only once You have received written confirmation from betFIRST. From the moment when the Agreement has been terminated, You are no longer permitted to use the Services of the Site.
9.8 betFIRST advises the card holder to print receipts of all betFIRST transactions, rulebooks, regulations and payment methods.
10. Indemnification and Compensation
The User will indemnify, compensate and hold harmless all members of the Sagevas group and its partners against all costs, damages and losses (lawyer and legal costs included) in case of legal action, complaint or request made by a third party and caused by or as a result of the violation of the GCU, documents to which the GCU refer, or by the User's violation of laws and rights concerning third parties through the User's use of the Site, or through another person using the User's Account details (Username and password) with or without their permission.
11. Responsible Gaming
11.1 The game must be an entertaining activity and must not become an addiction or a means of controlling financial problems.
11.2 The User can at any point, after registering and opening an Account, ban themselves from using our Services and block their Account, either temporarily or permanently. Once the request has been carried out and the Account has been block and/or shut, no bets can be placed from it and the User will no longer receive advertisements from Us. If the User requests to be banned permanently, we will close their Account and we will request that all funds are withdrawn from the Account. In such cases where the User does not withdraw his funds, we will close the Account regardless in order to fulfil the User's ban request. In order to attain any remaining funds in the Account, the User must contact our Customer Services.
11.3 No Account blocked permanently upon request by the User can be unblocked. We will do our best to ensure that any User who requests permanent exclusion from our Services cannot open a new Account on our Site. However, should such a case arise wherein the User manages to open a new Account using false information or any other method, the User must accept responsibility for any losses he suffers as well as the consequences thereof using the betFIRST Services. In such cases wherein we discover that a User has used false information or other illicit methods to open an Account on our Site, we reserve the right to close the Account immediately. Consult our Responsible Gaming page for more information concerning self-exclusion.
11.4 betFIRST reserves the right to block the Account of any User it suspects to be addicted.
11.5 If the User informs betFIRST of his or her addiction, betFIRST will do everything possible to advise the User about help services.
12. Addiction
Unfortunately, for some people the game becomes an addiction which can lead the psychological, social and financial problems. We try to prevent these risks as much as possible and use games which are entertaining.
We have taken several measures in order to limit risk of addiction and gambling to excess:
- Providing information to Users about responsible gaming
- Providing help services
- Responsible advertising
- Prohibition of playing on credit
- Information for Users on responsible gambling
- Provision of self-banning machanisms
The Sagevas's website provides its Users with an information section on responsible gambling. This section, accessible and visible from the Site's home page, informs Users of the risks associated with excessive or pathological gambling and includes a warning message about playing with moderation as well as information about gambling addiction. The section indicates help services available to addicted Users and is available from every page on the Site.
This section informs Users about limiting and Account blocking mechanisms as well as the list of banned Users controlled by the Belgian Gambling Commission.
The provision of self-banning mechanisms
Sagevas provides Users with tools to help them ban themselves from the Sagevas Site. The User determines the length of their temporary exclusion, which can be no less than 7 days.
The User's request for self-banning is taken into account immediately. This means the deactivation of the User's Account during the specified time period or indefinitely, if the User has not indicated any.
During the banned period defined by the User, Sagevas will not encourage the User, by any means, to change their decision. During the banned period as determined by the User, Sagevas will not communicate any individualised advertisements to the User.
The definitive banishment of the User will mean the closure of their Account by the operator. The User cannot open a new Account for three years from the date of this closure.
Help services
Sagevas works to provide and promote help centres for gambling addiction on its Site, for example:
Association for the prevention of abuse and the protection of gamblers
Rue d’Arlois 16 – 1000 BRUXELLES
Tel : 02/514.02.08
Le Pélican a.s.b.l
Boulevard E.Bockstael 230 – 1020 BRUXELLES
Tel : 02/502.08.61
Louvain-la-Neuve Guidance Center
Mental Health Service
Grand Place 43 – 1348 LOUVAIN-LA-NEUVE
Tel : 010/47.44.08
Liège Province Social House
Boulevard d’Avroy 28/30 – 4000 LIEGE
Tel : 04/237.27.40
Website: www.gokhulp.be/
Website: www.joueurs.aide-en-ligne.be/
Gambling Addiction Clinic Dostoïevski – CHU Brugmann
Place Van Gehuchten 4 – 1020 BRUXELLES
Tel : 02/477.27.7702/477.27.77
Mail : serge.minet [@] chu-brugmann [.] be
Website: https://www.chu-brugmann.be/
You can also contact:
SOS JEUX: 0800/35.377
Télé-accueil: 107
Websites which deal with these issues:
https://www.arretezvousatemps.be/
Responsible Advertisement Communication
Sagevas respects ethical codes concerning advertising and addiction, as well as the rules established on the subject by the Belgian Gambling Commission.
Ban on playing with credit
Sagevas never promotes gambling via credit, in adherence with both the law and the practical ethics of responsible gambling. No link shall be made between gambling and credit. In this way, Sagevas never allows gambling with credit nor facilitate access of Users using credit to the Site.
As such, direct transfers from one User's Account to another is strictly forbidden, as this could constitute a form of credit between them and could potentially lead to debt.
13. Limits of Responsibility
13.1 betFIRST is never responsible for losses and/or damages, either direct or indirect, that either You or a third party suffers when using the Site due to any modification, suspension or interruption of the Service. or any other link suggested by betFIRST.
13.2 betFIRST is never responsible for losses, which includes but is not limited to loss of winnings, resulting from the malfunction of the Service following any delay, interruption, transmission, loss or corruption of data, malfunction of communication lines, misuse of the Site or its content by anyone, error, omission or any factor independent of our control. If winnings are cashed or received into Your Account due to a Site error, betFIRST reserves the right to retrieve any such winnings from which You may have benefited during the error and You are automatically obliged to repay betFIRST the amount cashed and to inform betFIRST of the error. betFIRST reserves the right, at its discretion, to directly deduct the amount You erroneously received from Your Account.
13.3 betFIRST is never responsible for Acts of God (force majeure).
13.4. betFIRST GIVES NO WARRANTIES REGARDING THE SERVICES CONTAINED IN THIS AGREEMENT. ALL SERVICES ARE PROVIDED ON AN “AS IS” BASIS. BETFIRST DOES NOT MAKE ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WHICH ARE SPECIFICALLY DISCLAIMED PURSUANT TO THIS AGREEMENT.
13.5. betFIRST shall never be liable for any incidental, consequential, exemplary, indirect, immaterial or special damages of any kind, including, without limitation, loss of profits, savings, revenue or other commercial loss or the claims of third parties or Users, whether or not advised of the possibility of such loss, however caused and on any theory of liability, arising out of this Agreement, betFIRST’s provision of Services or the relationship of betFIRST and the User. This exclusion of damages shall survive the termination of the agreement between betFIRST and the User.
13.6 In no event shall the total aggregate and cumulative liability of betFIRST, or its employees, affiliates, agents, representatives or third-party providers, for all damages, losses and causes of action incurred by the User under this Agreement, whether in contract, tort, including negligence, or otherwise, either jointly or severally, exceed 500 EUR for all events and for the duration of the agreement between betFIRST and the User. This cap on liability shall survive the termination of the agreement between betFIRST and the User.
14. Promotions
By accepting any prize and/or winnings for one or several games You irrevocably agree to the use of Your username or Your name plus family initials being used for publicity and promotional purposes, without any compensation. We can also contact You to ask Your permission to use other details which concern You, in the same situation.
15. Technical Faults
15.1 In case of software error or technical fault, which is or can be proved by betFIRST on their systems or those provided to them, bets will be cancelled. You will be reimbursed the total sum of the amount placed on the affected bet or game. betFIRST excludes all responsibility for such a fault in either the Site or the betting software.
15.2 Any User who detects a fault with our betting software must inform betFIRST as soon as the fault is discovered by contacting our Customer Services at support@betfirst.be.
15.3 betFIRST can take all necessary measures in case of User abuse and technical faults, including but not limited to blocking the concerned betFIRST Account, freezing funds, refusing and/or cancelling payment of winnings resulting from this technical fault. If the funds are insufficient in the concerned Account, betFIRST is authorised to reclaim or appropriate the amount from the User in relation to all gains resulting from an error and will be considered as owing to betFIRST until complete reimbursement by the User.
15.4 Although every effort is made to ensure that information regarding an event is correct, please use it as a guide only. Betfirst accepts no liability for event information (score, time of game etc) being incorrect. For the purposes of live betting there is always a possibility of delay to the transmission of information and therefore we recommend consulting other resources if You are in any doubt regarding the current information shown.
16. Intellectual Property
16.1 All copyrights, brands, patents and other intellectual property rights of any material, brands or content (including but not limited to software, data, applications, information, text, photographs, music, noise, videos, graphics, logos, symbols, blueprints and other material) contained on the Site, ('Content') belongs to Us or has been conceded to Us to our benefit by the owners of the rights as part of our Service. No use of this Content and the intellectual property related thereto or contained therein is allowed. All rights are strictly reserved.
16.2 Concerning the Content of the Site, the User will not sell, rent or allow any third party to access it, without express permission; change, edit, modify, restructure or adapt it in any way, copy, redistribute or try to access the source code for any purpose; use the Site illegally or for illegal gain or in any way which is contrary to the GCU.
16.3 In case of illegal activity being carried out on the Site by the User, they will be entirely responsible for any damages, cost or expenses resulting from it.
16.4 We permit You the not transferable, unceasing, unexclusive and personal right to see and use the content of the Site via the medium of Your PC, mobile phone or all other forms of access, but only for personal use and not for commercial gain and on the condition of Your strict adherence to the general Conditions.
16.5 You can copy the Content in an unaltered form for private use on Your PC, mobile phone or all other forms of access if such a copy is used appropriately and in accordance with Our Services and Content and if such a copy is permitted by the copyright holder.
16.6 You must inform betFIRST immediately if You become aware of unauthorised use or copying of any part of the Content or any other part of the Site or any unauthorised access or activity relating to the Site, including but not limited to any activity prohibited in relation to the provided Service by anyone (physical or moral person). You agree to, within reason, provide Us with help concerning the search we carry out in relation to the information You have provided Us with. You allow Us a permanent, irrevocable, free, global licence to reproduce, expel, modify, adapt and/or edit any content provided by You on the Site, by email or other form, according to our discretion and without informing You.
16.7.Live streaming via betFIRST TV. The User shall not be allowed and shall not authorise or permit, the Services or event footage to be adapted, varied, modified, recorded, stored, copied, edited, manipulated, reproduced or further communicated or transmitted.
17. Customer Service
17.1 You can contact the betFIRST Customer Service at any point if You require help. In order to improve our Services, telephone conversations may be recorded or monitored by members of our team for quality purpose and as documentation or proof of a call received and dealt with towards the User. The calls recorded can also be used towards the competent authorities or in accordance with article 18.
17.2 We do not tolerate insulting, abusive or violent behaviour towards our Customer Service agents. If we consider Your behaviour to be as such, we reserve the right to suspend and/or close Your Account and/or take all other measures necessary.
17.3 Should You have any queries, complaints or if you need help, please contact Customer Services via email to support@betfirst.be, via our Call Me Back option, or via our live chat service. We will do our very best to resolve any matter or issue as soon as possible. If for any reason You are dissatisfied with our response to Your problem, You can contact the Belgian Gambling Commission, Cantersteen, 47, 1000 Brussels. (www.gamingcommission.fgov.be)
18. The settlement of complaints
In case of compliant, each User can ask Us to transfer any complaint, written or voice recorded, to the Gaming Commission. We can also transfer any such compliant to the Gaming Commission at our initiative and the Gaming Commission can at its discretion ask to get such transfer effectuated by Us, in written form or in the form of call recordings.
The settlement of complaints under this clause 18 is permanently available for the User.
19. Applicable law and Juridiction
This Agreement is governed by Belgian law, without prejudice to mandatory provisions that the Player is entitled to exercise pursuant to Article 6 of the EC No 593/2008 of the European Parliament and Council Regulation on the law applicable to contractual obligations.
The Parties undertake, in the event of a dispute, to try to resolve it amicably within a period of 14 days taking effect from the date on which it was denounced by the Parties. Failing amicable settlement within the said period, the Belgian courts of the judicial district of Liège will have exclusive jurisdiction to settle any dispute relating to its formation, performance or interpretation.
PLEASE PRINT OUT THIS DOCUMENT AND KEEP A PAPER COPY FOR YOUR RECORDS.
Privacy Policy
(Go Back)
SAGEVAS SA is a public limited company with a capital of 2,161,500.00 EUR registered at the Banque Carrefour des Entreprises under the number BE 0832 457 166, and whose registered office is located Avenue Louise, 209A in 1050 Brussels, and licensed by the Belgium Gaming Commission (“BGC”) under the numbers FA+ 116764/ F1+ 116764.
SAGEVAS SA is the controller of your personal data and is licensed and regulated by the BGC to offer online betting services (hereinafter referred to as “betFIRST”).
betFIRST’s Cookie Statement can be found here. This Data Protection Statement complements the Cookie Statement.
betFIRST respects the protection of personal data, the individual privacy and values the confidence of its customers, players, employees and interns, suppliers, contractors, business partners, and the general public.
That is why betFIRST strives to collect, use and disclose personal data in a manner consistent with the laws of the countries in which it does business. In particular, we want to protect the data of the players, our customers, subcontractors and suppliers, among others, against loss, leaks, errors, unauthorized access or unlawful processing.
We want to inform you about the collection and processing of your personal data by means of this Data Protection Statement.
This Data Protection Statement addresses information we collect via our website, offline via our land-based business operations and for our (direct) marketing activities. It explains what personal data we collect from you and how we use it.
This Data Protection Statement also applies to the betFIRST services offered both online (for example: sport betting via the website, website forms and portals) and offline (for example customer support, customer administration). References to betFIRST services in this statement include betFIRST sports betting, online and offline services, apps, software and devices.
We ask that you read this Data Protection Statement carefully, as it contains essential information about how your personal data are processed and for what purpose. You are not obliged to disclose your personal data, but you understand that the provision of certain services, customer support or other assistance becomes impossible if you do not consent to its collection and processing.
We kindly point out to you that you are responsible for all personal data you provide to us and that we rely on its accuracy. If your personal data is no longer up to date, please inform us immediately.
Data Protection
betFIRST is committed to being compliant to the EU General Data Protection Regulation and the local data protection legislation in Belgium, i.e. namely the law of 30 July 2018 on the protection of individuals with regard to the processing of personal data as may be amended from time to time.
Information Security
The management of betFIRST recognises the importance of identifying and protecting the information assets of the organisation, avoiding destruction, improper disclosure, improper modification or unauthorised use of any information relating to its customers, employees, pricing, strategy, management, or other related concepts.
betFIRST is therefore committed to develop, implement, maintain and continually improve its information security management system in order to ensure the confidentiality, availability and integrity of personal data and information in general.
A safe gaming environment
As a highly secure website, betFIRST guarantees the online security of its players. Firstly, our software is virus-free and can be downloaded and installed on your computer in complete security. The optimum security we offer you is provided by the technology we use to protect our programs and to maintain game transparency.
Error or vulnerability report
Despite the care we take to secure our systems, errors or vulnerabilities may happen. In case you see an error or a vulnerability, please inform us thereof so that we can remediate. You can report a security issue here:
Cookies
Cookie controls are described in our Cookie Statement.
From whom do we collect data?
- Players
As part of our services and activities, we collect and process the identity and contact details of our players on the betFIRST website. The purposes of this processing are the (i) execution of agreements with our players (clients), (ii) players management, (iii) accounting, (iv) players assistance and support, (v) business intelligence and trading of activities, and (vi) direct marketing activities in the limit of what is authorised by applicable laws. The legal grounds are the execution of the agreement and the fulfilment of legal and regulatory obligations. For direct marketing we invoke our legitimate interest (see below).
- Customers, Suppliers, outsourcing partners, services providers and subcontractors
We collect and process the identity and contact details of our customers, suppliers, outsourcing partners, service providers and subcontractors, as well as of certain of their staff, employees, appointees and other useful contact persons. The purposes of these processing operations are the execution of the agreement with them and the fulfillment of legal and regulatory obligations such as the management of the contractual relationship, administration, assessments/audits, fiscality and accountancy. The legal grounds are the execution of the agreement, the fulfilment of legal and regulatory obligations and/or our legitimate interest (such as for direct marketing).
- betFIRST Personnel
We process the personal data of our employees and trainees as part of our personnel management and payroll administration. In view of its specific nature, this processing is described more comprehensively in an internal Employee Data Protection Statement.
- Candidates who apply for a job at betFIRST
For our recruitment activities, betFIRST may ask you for certain information. In addition, betFIRST may collect information from third parties, for example in connection with a background or employment check and/or an employment reference. This processing is described more comprehensively in the Recruitment Data Protection Statement.
- Other Persons
In addition to the above listed persons, we also process personal data of other persons, such as possible new customers/prospects, useful contacts within our sector, network contacts, expert contacts, contacts of persons epresenting the regulator or government agencies, etc.... The legal basis of processing may be the execution of a contract, compliance with the law or our legitimate interest (see below).
Which personal data do we collect and process?
- Players
- First name, last name, date of birth, gender, country of residence and contact information (such as address, city of residence, telephone number and email address)
- Copy of your identification document (passport or identity card) and all information on such identification document, nationality and national identification number (rijksregisternummer)
- Images (pictures), video and audit registration of your image
- Telephone recording
- Geolocation and data of your visit to the website
- Gaming activity
- Gaming behavior and behavior on our website
- Involvement in incidents, complaints and problems, as well as the content thereof
- Bank account number, name bank, name account holder
- Transaction information (bank transfers)
- All other information you share in your interaction with us: for instance preferences and lifestyle information (your family situation, home situation, interests or demographic characteristics)
betFIRST may also collect other information through your interaction with us and non-betFIRST websites, which does not reveal your specific identity or does not directly relate to an individual. Other information may include, but is not limited to, browser and device information, data collected through automated electronic interactions, application usage data, demographic information, geographic or geo-location information, statistical and aggregated information.
Statistical or aggregated information does not directly identify a specific person, but it may be derived from personal data.
- Customers, suppliers, outsourcing partners, services providers and subcontractors
- First name, last name, professional contact information (employer, function title, telephone number and email address)
- For individuals: Bank account number, name bank, name account holder, transactions/bank transfer, billing
- All other information you share in your interaction with us for the execution of the contract between us and for fulfillment of accountancy, legal and fiscal obligations
All information required and permitted under applicable law to execute the employment agreement and our legal obligations towards employees, payment of salaries/employee benefits and related administration and fiscality.
- Candidates who apply for a job at betFIRST
- First name, last name, professional contact information (employer, function title, telephone number and email address)
- Education and employment
- Job Preferences
- Professional qualifications
- Jobs you wish to apply for.
- CV
- Diploma
- Employment references and related information
- Compensation expectations or requests
- If required for the function: result of background checks and screening
- All other information you share in your interaction with us during the application process and interviews for the job
- First name, last name, professional contact information (employer, function title, telephone number and email address)
- All other information you share in your interaction with us for the execution of the contract between us and for fulfillment of legal, fiscal, regulatory or other obligations
We collect personal data in variety of ways directly from you:
- When you communicate your personal data verbally or in writing to us;
- When you visit our website;
- When you create a players account and purchase our services, directly or indirectly;
- When you participate in games, contests, commercial promotions or marketing campaigns;
- When you participate in market research, surveys or other evaluation actions we launch;
- When you contact us via a webform;
- When you contact us via e-mail, chat, social media or telephone;
How betFIRST uses your personal data
betFIRST uses the collected personal data for the purposes, described in more detail below:
1. Business operations and service delivery.
- Players
We use personal data to provide and improve our services and perform essential business operations. This is based on betFIRST’s obligation to execute a contract it has with you.
Processing which is not strictly required for the execution of a contract is based on betFIRST’s legitimate interest:
betFIRST has a legitimate interest in using your personal data in order to be able to offer you to best user experience possible, in compliance with the law and our Terms and Conditions. betFIRST takes care that the impact on each player’s protection of personal data and privacy is proportional to its own interests.
- User experience improvement: we improve our services by analysing user behavior and potential problems as user may encounter. Furthermore, we may display different games or matches depending on the players' preference to offer a personalized experience.
- Service development and improvement: Calls to our customer service department are recorded and used for these purposes. We may evaluate your customer satisfaction and/or identify your wishes as a customer by asking you about your experience. We may evaluate the market and perform market research or trend analysis by involving our customers. You can participate to this voluntarily and such results will be used for service improvement. Where possible, we pseudonymise and aggregate personal data and will up front assess our projects based on principles of privacy by design. The Data Protection Officer advises and supervises these usages of personal data.
- Detect and prevent internal or external fraud and criminal activities.
- Aggregate analysis and business intelligence: this enables us to operate, to protect our services, to make informed decisions (including profiling which is fully automatic decision making by our software applications and tools in order to provide you with more personalized offers and information (see below)) and report on the performance of our business and the services.
We use personal data to receive suppliers, services or works from suppliers, outsourcing partners, service providers and subcontractors and to manage those parties when they execute their contract towards us.
2. Contractual obligations.
- Players
Contract with betFIRST When you create a player account and accept our Terms & Conditions, you will enter into a contract with betFIRST. In order to execute the obligations of betFIRST under that contract, betFIRST will use your personal identification data and transactional data in order to:
- Provide you with the betFIRST services you subscribed to
- Customer support: reply to your request, offer technical and other assistance, handle a complaint, etc…
- Inform you and send you messages related to your contract with us and our services (service messages, support, chat,…) ;
- Implement and ensure a responsible gaming policy to protect you as player ;
- Provide you with other assistance such as answering data subject requests, issues of responsible gaming, etc…
The bets, winnings and withdrawals of players are kept in strictest confidence. All bets, winnings and withdrawals are recorded on our secure system. betFIRST keeps records of user wins and losses and will disclose them to a third party only when there is a legal basis to do so, for instance if that third party is part of the BGC, or a member of a judicial or government body or agency.
- Customers, suppliers, outsourcing partners, services providers and subcontractors
We use personal data to execute our contract with suppliers, services or works from suppliers, outsourcing partners, service providers and subcontractors (communications, instructions, complaints, invoicing, payment, etc…)
3. Communications.
- Players
Based on your consent, we use data we collect to deliver and personalize our communications or those of our Belgian group companies with you via e-mail, sms, push notifications, on-site communication, calls or social media. You can sign up for email subscriptions and choose whether you wish to receive promotional communications from betFIRST or its group companies by email, sms, push-notifications, social media and telephone calls (including direct marketing and promotional communications (news/modifications/maintenance/promotions and contests etc.)) With regard to direct marketing, betFIRST or its group companies might send you information about its services via personalized marketing messages (information, offers,…) or generalized publicity and information. We hope this will increase your player’s experience.
Communications Preferences
You can choose whether you wish to receive promotional communications from betFIRST or its group companies. If you receive promotional emails from us and would like to opt out, you can do so by clicking on the unsubscribe link or updating your preferences in your account settings.
Opt-out options for email, SMS, phone calls and post/partners are available in the preference center to be found in your user account. You can withdraw your consent to process your personal data for commercial communications quite simply via the preference center in your account, or by getting in touch with our Customer Service or Data Protection Officer. Opt-outs for web pushes can be managed in your browser. Opt-outs for app notifications can be managed on your device. Opt-outs for inbox notifications can be managed in the inbox window after log-in.
When you unsubscribe from commercial communications, we will remove you from the list as quickly as possible and maximum within 3 working days. You may still receive the communications that were already scheduled before your request to unsubscribe.
Consent
We will obtain your prior consent before processing your information for our own purposes, unless betFIRST has a legitimate interest or legal basis to process your information. If you have given your consent to the processing, you have the right to withdraw your consent at any time, by sending an email to that extent to: dpo@betfirstgroup.com. betFIRST will discontinue the processing of your information upon receipt of your withdrawal. However, any processing performed prior to your withdrawal remains a legitimate processing based on a valid consent at the time. betFIRST will not be under the obligation to reverse the processing.
- Customers, suppliers, outsourcing partners, services providers and subcontractors
We use personal data to communicate with suppliers, services or works from suppliers, outsourcing partners, service providers and subcontractors regarding the execution of the contract and new requirements for purchasing, tenders or assignments.
4. Personnel management and recruitment
We use personal data from our personnel for our personnel management, the execution of the employment contract and compliance with our legal obligations as an employer. For candidates for recruitment, we collect to communicate with you, to manage betFIRST’s recruiting and hiring processes, and for compliance with legal and regulatory requirements. If you are hired, the information may be used in connection with employment and personnel management.
5. Comply with legal and compliance obligations
- Players
betFIRST uses your personal data to comply with mandatory requirements imposed by the applicable gaming, gambling and betting legislation and/or the Belgian Gaming Commission (BGC):
• The law of 7 May 1999 on gambling, betting, gaming establishments and player protection:https://www.gamingcommission.be/en/legislation/gambling-act-of-7-may-1999-unofficial-translation (EN)
• The Royal Decrees executing the gambling law: https://www.gamingcommission.be/en/legislation/royal-decrees-unofficial-translation (EN)
• The Act of 18 September 2017 on the prevention of money laundering and terrorist financing (the "AML Act"): https://financien.belgium.be/nl/over_de_fod/structuur_en_diensten/algemene_administraties/thesaurie/controle-financi%C3%ABle-2-1 (NL)
• https://financien.belgium.be/fr/tresorerie/sanctions-financieres/sanctions-financières-et-législation-relative-à-la-prévention-du (FR)
• All other commercial and corporate legislation applicable to betFIRST and its activities (accountancy, finance, fiscal, administrative, consumer protection, commercial, etc…)
• Any other relevant guidance that the BGC issues in addition to the aforementioned laws and regulations.
betFIRST legal obligations are, amongst others:
• Gaming Law: to collect, verify and to store the personal identification and store transaction data of all of its players. betFIRST is also obliged to transfer these data to the BGC, tax authorities or other government authorities requesting player’s information and this without informing the player of such official request and the related data transfer.;
• Anti-Money Laundering Law: prevention and disclosure of money laundering and criminal activities/fraud/ terrorism. betFIRST is obliged to store and verify the personal identification data and the financial transactional data of all of the betFIRST players. Suspicious transactions in terms of money laundering are to be reported to the Financial Intelligence Processing unit and this without informing the player of the related data transfer.
• financial, accountancy, administrative and tax compliance;
- Customers, suppliers, outsourcing partners, services providers and subcontractors
• financial, accountancy, administrative and tax compliance
6. Profiling of players
In the course of our services and based on the customer’s consent with this Data Protection Statement, we will analyse your information to build individual profiles. Our profiling consists of making marketing profiles of players to provide you better services and support. It also allows us to send you better offers. This involves automatic analyses of data from our systems to predict which persons are interested certain of our services.
These profiles will be used to predict future interests, send personalized communications and display targeted (online) advertisement.
We do not take significant decisions based on automated decision-making processes. This means that the way in which we draw up a profile has no legal consequences with a significant impact for you. We expect that this profiling will have no further impact, other than providing you with a more pleasant user experience when using our website and services.
Why we share personal data
• Players
We share your personal data in case we have a legal obligation to do so, for instance to the BGC, regulatory or government bodies or agencies, or in case of legal proceedings, a court order or other mandatory legal injunction.
We may also share personal data with your consent or as necessary to complete any transaction or provide a service you have requested or authorised.
In addition, we share personal data among betFIRST-controlled affiliates and entities for our service delivery, business operations, direct marketing and communications.
We also share personal data with suppliers, outsourcing partners, service providers, processors or agents working on our behalf for the purposes described in this statement.
For example (this list is not limitative):
- IT services companies;
- Providers of cloud and hosting infrastructure and services;
- Platform providers;
- Marketing companies or market analysts;
- Providers of services and tools to assure regulatory compliance (such as the requirements under the AML Act);
- Connectivity, telecommunication and internet providers;
- Companies we have hired to provide customer service assistance;
- Companies we have hired to assist in protecting and securing our systems and services;
We may also disclose personal data as part of a due diligence or corporate transaction such as a merger or sale of assets subject to the signature of strict confidentiality agreements with the receiver of the personal data.
Finally, we will access, transfer, disclose, and preserve personal data, including your content, we are confident that doing so is necessary to:
- comply with applicable law (for instance: Gambling Act, AML Act, financial, accountancy, administrative and tax compliance) or respond to valid legal process, including from law enforcement or other government agencies;
- protect our customers, for example to prevent spam or attempts to defraud users of our services, or to help prevent the loss of life or serious injury of anyone;
- operate and maintain the security of our services, including to prevent or stop an attack on our computer systems or networks; or
- protect the rights or property of betFIRST, including enforcing the terms governing the use of the services – however, if we receive information indicating that someone is using our services to traffic in stolen intellectual or physical property of betFIRST, we will not inspect a customer’s private content ourselves, but we may refer the matter to law enforcement.
- Suppliers, outsourcing partners, services providers and subcontractors
We share only professional information if we have a compelling reason to do so:
- comply with applicable law (for instance: financial, accountancy, administrative and fiscal compliance) or respond to valid legal process, including from law enforcement or other government agency;
- organize and facilitate collaborations between suppliers, outsourcing partners, service providers and subcontractors or between those parties and third parties which are interfacing with or complementary to them; or
- protect the rights or property of betFIRST
Personal data collected by betFIRST may be stored and processed in the European Union or in any other country where betFIRST or its affiliates, subsidiaries, outsourcing partners or service providers maintain facilities. We take steps to ensure that the data we collect under this Data Protection Statement is processed according to the provisions of this statement and the requirements of applicable law wherever the data is located.
When we transfer personal data from the European Economic Area to other countries, we use a variety of legal mechanisms, including contracts (EU Standard Contractual Clauses), to help ensure your rights and protections travel with your personal data.
How long do we keep your personal data? Retention of personal data
betFIRST retains personal data in compliance with applicable laws .
Player’s data relating to AML obligations will be deleted after a period of five years after the last transaction occurred. Other data may be stored for a maximum period of ten years after the contractual relationship, except for the personal data that we have to keep for a longer period based on specific legislation or in case of an ongoing dispute for which the personal data is still necessary.
Customer data and data of suppliers or subcontractors will in any case be deleted from our systems after a period of ten years after the termination of the contract or project, except for the personal data that we have to keep for a longer period based on specific legislation or in case of an ongoing dispute for which the personal data is still necessary.
Personnel data is stored according to the maximum allowed retention periods according to the person’s location. Candidate’s recruiting data is deleted after a maximum period of two years. Candidates can ask for deletion of their data at any time, if they don’t wish to keep up their application by notifying the betFIRST recruiter or contacting the Data Protection Officer of betFIRST.
Technical and organisational measures
We take the necessary technical and organisational measures to process your personal data to an adequate level of security and to protect them against destruction, loss, falsification, alteration, unauthorised access or accidental notification to third parties, as well as any other unauthorised processing of these data.
betFIRST is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access, use or disclosure.
betFIRST is also committed to reducing risks of human error, theft, fraud, and misuse of betFIRST facilities. betFIRST’s efforts include making personnel aware of security policies and training employees to implement security policies. betFIRST employees are required to maintain the confidentiality of data. Employees’ obligations include written confidentiality agreements, regular training on information protection, and compliance with company policies concerning protection of confidential information.
betFIRST promptly evaluates and responds to incidents that create suspicions of unauthorised handling of data. If betFIRST determines that your data has been misappropriated (including by a betFIRST employee) or otherwise wrongly acquired by a third party, betFIRST will promptly report such misappropriation or acquisition to you.
betFIRST will conduct annual compliance audits. Any employee that betFIRST determines is in violation of this Data Protection Statement will be subject to disciplinary action up to and including termination of employment. Any agent or third party that violates this Data Protection Statement shall be in material breach of all agreements with betFIRST and shall defend and indemnify betFIRST from claims related to such violations.
Under no circumstances shall however betFIRST be held liable for any direct or indirect damage resulting from the incorrect or unlawful use of personal data by a third party.
Security of your transactions
betFIRST guarantees that your financial transactions are secure, no matter which payment method you use! betFIRST also uses sophisticated MD5 encryption technology in order to completely ensure the safe online transfer of any of the personal information to which we have access. betFIRST ensures that all its players can bet in security and comfort. In order to achieve this, betFIRST has a dedicated team of technicians whose exclusive task is to test and guarantee the correct functioning of the bets and the security of our server.
Your transactions have never been as safe and secure as they are with betFIRST.
Your rights as a data subject: you can access and control your personal data.
In accordance with and subject to the conditions of the General Data Protection Regulation Implementation Act and the provisions of the General Data Protection Regulation, we inform you that you have the following rights:
- Right of access and inspection: you have the right to inspect, free of charge, the data that we hold about you and to check what they are used for.
- Right of rectification: you have the right to obtain rectification (correction) of your incorrect personal data, as well as to complete incomplete personal data.
- Right of deletion or limitation: you have the right to request us to delete or limit the processing of your personal data in the circumstances and under the conditions laid down by the General Data Protection Regulation. We shall refuse the deletion or restriction of any personal data which is necessary for us to fulfil a legal obligation, the performance of the contract or our legitimate interest, and this for as long as these data are necessary for the purposes for which they were collected.
- Right to transferability of data: You have the right to obtain the personal data you have provided to us in a structured, common and machine-readable form. You have the right to transfer these data to another data controller.
- Right of objection: you have the right to object to the processing of your personal data for serious and legitimate reasons. Please note, however, that you cannot object to the processing of personal data which is necessary for us to fulfil a legal obligation, the performance of the contract or our legitimate interest, and this for as long as these data are necessary for the purposes for which they were collected.
- Right of withdrawal of consent: If the processing of personal data is based on prior consent, you have the right to revoke this consent. These personal data will then only be processed if we have another legal basis for doing so.
- Automatic decisions and profiling: You may object to profiling and fully automated decisions.
Data Protection Officer: How to Contact Us
If you have a privacy concern or a question for the Data Protection Officer of betFIRST, please contact us by using the following email address: dpo@betfirstgroup.com. We will respond to questions or concerns within 30 days. However, in certain circumstances, such as in the case of a complex request or an overload of requests, we will not be able to process such data within this initial 30-day period, but we will inform you of the reasons and propose a period of not more than 90 days.
We make every effort to handle your personal data in a careful and legitimate manner in accordance with the applicable regulations. Nevertheless, if you believe that your rights have been violated and if you do not find an answer to your concerns within our company, you are free to lodge a complaint with the Belgian Data Protection Authority:
Data Protection Authority
Rue de la Presse 35, 1000 Brussel
Tel +32 (0)2 274 48 00
Fax +32 (0)2 274 48 35
email: contact@apd-gba.be
https://www.dataprotectionauthority.be/citizen
You may additionally address a court if you believe that you would suffer damage as a result of the processing of your personal data.
Customer service
You can contact the betFIRST Customer Service at any time if you have any queries or if you are in need of help (see the “Contact Us” panel on the betFIRST website). In order to improve our services, telephone conversations may be recorded or monitored by another member of the team.
If you have any complaints, please do not hesitate to contact us by using the contact forms in the “Contact Us” panel. We will do everything possible to resolve the problem as soon as possible. If for any reason you are dissatisfied with the solution we have provided you with, you can make a formal complaint to the BGC.
Changes to this Data Protection Statement
We will update this Data Protection Statement when necessary to reflect customer feedback and changes in our services. When we post changes to this Data Protection Statement, we will revise the “last updated” date at the top of the Data Protection Statement. If there are material changes to the Data Protection Statement or in how betFIRST will use your personal data, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review this Data Protection Statement to learn how betFIRST is protecting your information.
Responsible Gaming
(Go Back)
Above all, playing should be entertaining and fun; and for the majority of us, it is. Unfortunately, gaming can become an addiction for some people which can lead to psychological, social and financial problems. We make it a point to try and prevent this from happening and we do everything possible to ensure that playing remains enjoyable for our players.
We employ several measures to try and limit the risks of excessive use and gambling addiction:
- Information about responsible gaming.
- Use of self-banning mechanisms.
- Use of assistive services.
- Responsible advertising.
- Ban on playing with credit.
betFIRST has a Belgian online betting licence. From this perspective, and in order to provide its players with an optimal betting service, betFIRST encourages player to play responsibly and to stay alert for any signs of addiction.
Please note the following ways in which players use the service responsibly:
- Fix a maximum loss limit for a pre-determined length of time and stick to it.
- Don’t keep playing no matter what the cost, but play for the pleasure of trying your luck.
- Only take limited financial risks whilst playing, which will reduce the chance of things getting out of control. Remember that it is only a game.
- Never borrow money from friends or financial institutions so you can keep playing.
- Play for limited periods of time.
- Take breaks often.
- Alternate playing with other activities.
- Don’t play if you are feeling upset, violent, depressed or confused.
- Don’t play under the influence of alcohol, drugs or psychotropic medication.
- Only play with a set amount of money put aside for gambling, never use your general income which will be needed to pay your essential bills (rent, electricity, heating).
- Do not see the game as a means of escaping your everyday or psychological problems.
Protection of minors
Belgian law prohibits those under the age of 21 from betting online. betFIRST will never target minors in any marketing campaigns.
Parents are strongly recommended to:
- Install internet filters blocking online betting sites.
- Never leave a betting page open if they leave the computer.
- Keep passwords and usernames secure.
- Explain the law concerning bets and the dangers of addiction.
If despite precautions betFIRST doubts the age of a player, we can demand ID at any point and suspend your account until your identity has been proven.
Responsible Gaming
Online betting is a form of entertainment with potential financial benefits. They are in no way a source of income for the player or their family, nor a way to write off debt. It is therefore the responsibility of the user to play with moderation, to be aware of their needs and to know when to stop whether they are winning or losing. betFIRST has certain resources to help you manage your account and set your limits. The 'My Account' column allows you to set amounts which you cannot exceed. If a bet exceeds this limit, the website will automatically stop the bet from being placed. Furthermore, the Belgian Gaming Commission lists useful information on organisations and help centres in your area. You also have the possibility of sending a request to the Belgian Gaming Commission which will inhibit you from accessing casinos, games arcades and online gaming sites. To use this service you will need to complete a prohibition form which is available on the site.
Addiction
Despite all the measures taken by the betFIRST website and organisations to protect against gambling addiction, players must be able to identify whether or not they have an addiction problem.
The following questions will help you to identify if you have an addiction problem.
- Do you take days off work in order to be able to bet/play?
- Does the amount of time you spend betting have an impact on your family life or relationships with your friends?
- Have you stopped any other activities in order to be able to play?
- Do you put financing your gambling habit before that of your household?
- Do you become aggressive during or after betting?
- Have you ever considered turning to drugs or suicide as a result of online gambling?
- Are you more aggressive before or after having played?
- Do you use gambling as a means of paying your debts?
If you relate to any of the aforementioned questions, please seek professional help. A list is available in the Addiction section of the Terms & Conditions. You can also contact SOS Games on 0800 35 777 for free assistance (available 24 hours a day), or alternatively you can visit www.cliniquedujeu.be.
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Welcome to the betFIRST betting guide
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Here you can find all the information you need to optimise your betting experience. Happy reading!
Single bets
Definition: A single bet is the simplest type of bet. A single bet is a prediction about one single event. You can place this kind of bet on all the events offered.
Placing a single bet: You bet on the final result (1-X-2) of the match between Team A and Team B.
By betting on the result of the final match, you have the possibility to select one of 3 potential results:
- 1: A win for the home team.
- X: A Draw.
- 2: A win for the away team.
You decide to bet on Team B to win at odds of 2.05.
Placing your bet is simple. All you have to do is follow these 3 steps:
1 - Click on the odds in question so that your selection appears automatically on your betting slip. (Single tab).
2 - Set the amount you wish to bet using your keypad in the white box provided.
3 - Click on the PLACE BET button after having checked the summary of your bet (Number of bet(s) 1/ Stake €5/ Winnings: 10.25), you may then place your bet.
Winnings: Your bet is considered a winning bet if your selection is correct. You will win the amount of your bet multiplied by the odds on the event you bet on.
Team B win the match. Your bet is considered a winning bet. You therefore win €10.25.
Total winnings: 2.05 X 5 = €10.25
Options: It is possible to place several single bets using the same betting slip. In order to do so, you just need to select more events. Once you have determined your selection click on the Single tab.
Now, your selections are independent of each other. You can now determine a different bet amount for each of your selections by using the white boxes situated next to each of the odds of your selections, or define the same amount for each of your selections by using the white box situated next to the text Bet by selection.
Please note: If one or more bet(s) are highlighted in bright yellow, this simply means that the odds amounts in question have just changed.
Combo bets
Definition: Traditionally, a combo bet is a combination of a minimum of 2 selections. By choosing to place a combo bet, you increase the amount of your potential winnings. In essence, the odds corresponding to your selections are multiplied by each other allowing for the increase of the total odds on your betting slip and consequently your potential winnings. You can combine as many selections as you want as long as your potential winnings do not exceed the limit of fixed winnings.
Placing a combo bet: You bet on the final result (1-X-2) of the following matches:
- Team A vs. Team B
- Team C vs. Team D
- Team E vs. Team F
By betting on the result of the final match between X and X, you have the possibility to select one of 3 potential results:
- 1: A win for the home team.
- X: A Draw.
- 2: A win for the away team.
Let`s say you decide to bet on the combined victory of Team B, Team C, and Team E.
1 - Click on the odds in question so that your selection appears automatically on your betting slip. (Combo tab).
2 - Set the amount you wish to bet using your keypad in the white box provided (next to Total odds).
3 - Click on the PLACE BET button after having checked the summary of your bet (Number of bet(s) 1/ Stake €5/ Winnings: 29.85), you may then place your bet.
Winnings: Your bet is considered a winning bet only if all the combinations are correct.
If Team B, Team C, and Team E win, your bet is considered a winning bet and you will take home €29.85.
Total winnings: 2.00 X 1.29 X 2.30 X €5 = €29.85
Important information: The selections that appear on your betting slip with an empty box to the left of the description cannot be combined. The most common reason for this is that it is impossible to combine 2 or more selections on the same event in the same combined bet.
Please note: If one or more bet(s) are highlighted in bright yellow, this simply means that the odds in question have just changed.
Besides the classic combo bet which combines all your selections in the same bet (see above), it is also possible to place other types of combo bets using these same selections (limited to a total of 8 selections maximum). Here is a list of all the possible combinations:
Doubles
Definition: A double consists of a combo bet of a minimum of 2 selections on different combined events. You can combine up to 8 selections on different events.
Stake: A €1 stake on a double bet involving 3 selections costs €3, (3 different bets in total).
Winnings: Your bet is considered a winning bet if 1 of your bets is correct. More winning bets mean a higher return.
Example: Let`s say you decide to place a double bet involving 4 selections at €5, which is a total stake of €30:
- Team A vs. Team B: Victory for Team A (1) (Odds of 1.33)
- Team C vs. Team D: Victory for Team D (2) (Odds of 2.30)
- Team E vs. Team F: Victory for Team E (1) (Odds of 1.30)
- Team G vs. Team H: A Draw (X) (Odds of 3.90)
Your double bet is thus made up of 6 combo bets which include 2 selections each:
- Bet 1: Victory for Team A and Victory for Team D
- Bet 2: Victory for Team A and Victory for Team E
- Bet 3: Victory for Team A and Draw between Team G and Team H
- Bet 4: Victory for Team D and Victory for Team E
- Bet 5: Victory for Team D and Draw between Team G and Team H
- Bet 6: Victory for Team E and Draw between Team G and Team H
The results of the selected matches are as follows:
- Team A vs. Team B: Victory for Team A (1)
- Team C vs. Team D: Draw (X)
- Team E vs. Team F: Victory for Team E (1)
- Team G vs. Team H: A Draw (X)
You therefore have 3 winning double bets: double bets 2, 3, and 6.
Your total winnings are calculated by adding together the winnings from each of the 3 winning double bets, which amounts to €60.45.
Bet 2: 1.33 X 1.30 X 5 = €8.70
Bet 3: 1.33 X 3.95 X 5 = €26.40
Bet 6: 1.30 X 3.95 X 5 = €25.70
Total winnings = 8.70 + 26.40 + 25.70 = €60.45
Trebles
Definition: A treble consists of a combo bet of a minimum of 3 selections on different combined events. You can combine up to 8 selections on different events.
Stake: A €1 stake on a treble involving 4 selections costs €4, (4 different bets in total).
Winnings: Your bet is considered a winning bet if 1 of your bets is correct. More winning bets mean a higher return.
Example: Let`s say you decide to place a treble bet involving 4 selections at €5, which is a total bet of €20:
- Team A vs. Team B: Victory for Team A (1) (Odds of 1.33)
- Team C vs. Team D: Victory for Team D (2) (Odds of 2.30)
- Team E vs. Team F: Victory for Team E (1) (Odds of 1.30)
- Team G vs. Team H: A Draw (X) (Odds of 3.90)
Your treble bet is thus made up of 4 combo bets which include 3 selections each:
- Bet 1: Victory for Team A, Victory for Team D, and Victory for Team E
- Bet 2: Victory for Team A, Victory for Team D, and a Draw between Team G and Team H
- Bet 3: Victory for Team A, Victory for Team E, and a Draw between Team G and Team H
- Bet 4: Victory for Team D, Victory for Team E, and a Draw between Team G and Team H
The results of the selected matches are as follows:
- Team A vs. Team B: Victory for Team A (1)
- Team C vs. Team D: Draw (X)
- Team E vs. Team F: Victory for Team E (1)
- Team G vs. Team H: A Draw (X)
You therefore have 1 winning triple bet: triple bet number 3.
Your total winnings correspond to winnings from triple bet number 3, which amounts to €33.72.
Total winnings = 1.33 X 1.30 X 3.90 X 5 = €33.72
4 selections
Definition: A 4-Fold combo bet consists of a minimum of 4 selections on different combined events. You can combine up to 8 selections on different events.
Stake: A €1 stake on a 4-Fold bet involving 5 selections costs €5, (5 different bets in total).
Winnings: Your bet is considered a winning bet if 1 of your bets is correct. More winning bets mean a higher return.
Example: Let`s say you decide to place a 4-Fold bet on 5 selections at €5, which is total bet of €25:
- Team A vs. Team B: Victory for Team B (2) (Odds of 1.34)
- Team C vs. Team D: Victory for Team D (2) (Odds of 2.00)
- Team E vs. Team F: Victory for Team F (2) (Odds of 2.25)
- Team G vs. Team H: A Draw (X) (Odds of 3.20)
- Team I vs. Team J: Victory for Team I (1) (Odds of 1.76)
Your 4-Fold bet thus involves 5 combo bets including 4 selections each:
- Bet 1: Victory for Team B, Victory for Team D, Victory for Team F, and a Draw between Team G and Team H
- Bet 2: Victory for Team B, Victory for Team D, Victory for Team F, and Victory for Team I
- Bet 3: Victory for Team B, Victory for Team D, a Draw between Team G and Team H, and Victory for Team I
- Bet 4: Victory for Team B, Victory for Team F, a Draw between Team G and Team H, and Victory for Team I
- Bet 5: Victory for Team D, Victory for Team F, a Draw between Team G and Team H, and Victory for Team I
The results of the selected matches are as follows:
- Team A vs. Team B: Victory for Team B (2)
- Team C vs. Team D: Victory for Team D (2)
- Team E vs. Team F: Victory for Team F (2)
- Team G vs. Team H: A Draw (X)
- Team I vs. Team J: A Draw (X)
You therefore have 1 winning 4-Fold bet: 4-Fold bet number 1.
Your total winnings correspond to winnings from 4-Fold bet number 1, which amounts to €94.26.
Total winnings = 1.33 X 2.00 X 2.25 X 5 = €94.26
5 selections
Definition: A 5-Fold combo bet consists of a minimum of 5 selections on different combined events. You can combine up to 8 selections on different events.
Stake: A €1 stake on a 5-Fold bet involving 6 selections costs €6, (6 different bets in total).
Winnings: Your bet is considered a winning bet if 1 of your bets is correct. More winning bets mean a higher return.
Example: Let`s say you decide to place a 5-Fold bet on 6 selections at €5, which is total bet of €30:
- Team A vs. Team B: Victory for Team B (2) (Odds of 1.34)
- Team C vs. Team D: Victory for Team D (2) (Odds of 2.00)
- Team E vs. Team F: Victory for Team F (2) (Odds of 2.25)
- Team G vs. Team H: A Draw (X) (Odds of 3.20)
- Team I vs. Team J: Victory for Team I (1) (Odds of 1.76)
- Team K vs. Team L: Victory for Team K (1) (Odds of 1.37)
Your 5-Fold bet thus involves 6 combo bets including 5 selections each:
- Bet 1: Victory for Team B, Victory for Team D, Victory for Team F, a Draw between Team G and Team H, and Victory for Team I
- Bet 2: Victory for Team B, Victory for Team D, Victory for Team F, a Draw between Team G and Team H, and Victory for Team K
- Bet 3: Victory for Team B, Victory for Team D, Victory for Team F, Victory for Team I, and Victory for Team K
- Bet 4: Victory for Team B, Victory for Team D, a Draw between Team G and Team H, Victory for Team I, and Victory for Team K
- Bet 5: Victory for Team B, Victory for Team F, a Draw between Team G and Team H, Victory for Team I, and Victory for Team K
- Bet 6: Victory for Team D, Victory for Team F, a Draw between Team G and Team H, Victory for Team I, and Victory for Team K
The results of the selected matches are as follows:
- Team A vs. Team B: Victory for Team B (2)
- Team C vs. Team D: A Draw (X)
- Team E vs. Team F: Victory for Team F (2)
- Team G vs. Team H: A Draw (X)
- Team I vs. Team J: Victory for Team I (1)
- Team K vs. Team L: Victory for Team K (1)
You therefore have 1 winning 5-Fold bet: 5-Fold bet number 5.
Your total winnings correspond to winnings from 5-Fold bet number 5, which amounts to €113.64.
Total winnings = 1.33 X 2.25 X 3.15 X 1.76 X 1.37 X 5 = €113.64
6 selections
Definition: A 6-Fold combo bet consists of a minimum of 6 selections on different combined events. You can combine up to 8 selections on different events.
Stake: A €1 stake on a 6-Fold bet involving 7 selections costs €7, (7 different bets in total).
Winnings: Your bet is considered a winning bet if 1 of your bets is correct. More winning bets mean a higher return.
Example: Let`s say you decide to place a 6-Fold bet on 7 selections at €5, which is total bet of €35:
- Team A vs. Team B: Victory for Team A (1) (Odds of 1.86)
- Team C vs. Team D: Victory for Team D (2) (Odds of 1.54)
- Team E vs. Team F: Victory for Team F (2) (Odds of 2.10)
- Team G vs. Team H: A Draw (X) (Odds of 3.70)
- Team I vs. Team J: Victory for Team J (2) (Odds of 2.30)
- Team K vs. Team L: Victory for Team K (1) (Odds of 1.86)
- Team M vs. Team N: A Draw (X) (Odds of 3.10)
Your 6-Fold bet thus involves 7 combo bets including 6 selections each:
- Bet 1: Victory for Team A, Victory for Team D, Victory for Team F, a Draw between Team G and Team H, Victory for Team J, and Victory for Team K
- Bet 2: Victory for Team A, Victory for Team D, Victory for Team F, a Draw between Team G and Team H, Victory for Team J, and a Draw between Team M and Team N.
- Bet 3: Victory for Team A, Victory for Team D, Victory for Team F, a Draw between Team G and Team H, Victory for Team K, and a Draw between Team M and Team N.
- Bet 4: Victory for Team A, Victory for Team D, Victory for Team F, Victory for Team J, Victory for Team K, and a Draw between Team M and Team N.
- Bet 5: Victory for Team A, Victory for Team D, a Draw between Team G and Team H, Victory for Team J, Victory for Team K, and a Draw between Team M and Team N.
- Bet 6: Victory for Team A, Victory for Team D, Victory for Team F, a Draw between Team G and Team H, Victory for Team J, Victory for Team K, and a Draw between Team M and Team N.
- Bet 7: Victory for Team D, Victory for Team F, a Draw between Team G and Team H, Victory for Team J, Victory for Team K, and a Draw between Team M and Team N.
The results of the selected matches are as follows:
- Team A vs. Team B: Victory for Team A (1)
- Team C vs. Team D: Victory for Team D (2)
- Team E vs. Team F: Victory for Team F (2)
- Team G vs. Team H: Victory for Team G (1)
- Team I vs. Team J: Victory for Team J (2)
- Team K vs. Team L: Victory for Team K (1)
- Team M vs. Team N: A Draw (X)
You therefore have 1 winning 6-Fold bet: 6-Fold bet number 4.
Your total winnings correspond to winnings from 6-Fold bet number 4, which amounts to €402.70.
Total winnings = 1.86 X 1.54 X 2.10 X 2.30 X 1.86 X 3.10 X 5 = €402.70
7 selections
Definition: A 7-Fold combo bet consists of a minimum of 7 selections on different combined events. You can combine up to 8 selections on different events.
Stake: A €1 stake on a 7-Fold bet involving 8 selections costs €8, (8 different bets in total).
Winnings: Your bet is considered a winning bet if 1 of your bets is correct. More winning bets mean a higher return.
Example: Let`s say you decide to place a 7-Fold bet on 8 selections at €5, which is total bet of €40:
- Team A vs. Team B: Victory for Team A (1) (Odds of 1.86)
- Team C vs. Team D: Victory for Team D (2) (Odds of 1.54)
- Team E vs. Team F: Victory for Team F (2) (Odds of 2.10)
- Team G vs. Team H: A Draw (X) (Odds of 3.70)
- Team I vs. Team J: Victory for Team J (2) (Odds of 2.30)
- Team K vs. Team L: Victory for Team K (1) (Odds of 1.86)
- Team M vs. Team N: A Draw (X) (Odds of 3.10)
- Team O vs. Team P: A Draw (X) (Odds of 3.20)
Your 7-Fold bet thus involves 8 combo bets including 7 selections each:
- Bet 1: Victory for Team A, Victory for Team D, Victory for Team F, a Draw between Team G and Team H, Victory for Team J, Victory for Team K, and a Draw between Team M and Team N.
- Bet 2: Victory for Team A, Victory for Team D, Victory for Team F, a Draw between Team G and Team H, Victory for Team J, Victory for Team K, and a Draw between Team O and Team P.
- Bet 3: Victory for Team A, Victory for Team D, Victory for Team F, a Draw between Team G and Team H, Victory for Team J, a Draw between Team M and Team N, and a Draw between Team O and Team P.
- Bet 4: Victory for Team A, Victory for Team D, Victory for Team F, a Draw between Team G and Team H, Victory for Team K, a Draw between Team M and Team N, and a Draw between Team O and Team P.
- Bet 5: Victory for Team A, Victory for Team D, Victory for Team F, Victory for Team J, Victory for Team K, a Draw between Team M and Team N, and a Draw between Team O and Team P.
- Bet 6: Victory for Team A, Victory for Team D, a Draw between Team G and Team H, Victory for Team J, Victory for Team K, a Draw between Team M and Team N, and a Draw between Team O and Team P.
- Bet 7: Victory for Team A, Victory for Team F, a Draw between Team G and Team H, Victory for Team J, Victory for Team K, a Draw between Team M and Team N, and a Draw between Team O and Team P.
- Bet 8: Victory for Team D, Victory for Team F, a Draw between Team G and Team H, Victory for Team J, Victory for Team K, a Draw between Team M and Team N, and a Draw between Team O and Team P.
The results of the selected matches are as follows:
- Team A vs. Team B: Victory for Team A (1)
- Team C vs. Team D: A Draw (X)
- Team E vs. Team F: Victory for Team F (2)
- Team G vs. Team H: A Draw (X)
- Team I vs. Team J: Victory for Team J (2)
- Team K vs. Team L: Victory for Team K (1)
- Team M vs. Team N: A Draw (X)
- Team O vs. Team P: A Draw (X)
You therefore have 1 winning 7-Fold bet: 7-Fold bet number 7.
Your total winnings correspond to winnings from 7-Fold bet number 7, which amounts to €3066.60.
Total winnings = 1.86 X 2.10 X 3.70 X 2.30 X 1.86 X 3.10 X 3.20 X 5 = €3066.60
System bets
Definition: A system bet is a combination of a minimum of three selections. By choosing to place a system bet on 3 selections, you have decided to bet on all the possible combinations from the 3 selections, (in this example A-B/A-C/B-C). You can still get a return from your betting slip even if some selections are incorrect. You can combine a maximum of 8 selections. More winning bets mean a higher return.
System bets are usually presented as two numbers separated by a slash e.g. 2/3. The first number denotes the type of bets involved (in this case, doubles), and the second denotes the number of selections involved (in this example, 3).
Placing a 2/3 System bet: You bet on the final result (1-X-2) of the matches between Team A and Team B, Team C and Team D, and Team E and Team F.
By betting on the result of the final match, you have the possibility to select one of 3 potential results:
- 1: A win for the home team.
- X: A Draw.
- 2: A win for the away team.
Let`s say you decide to bet on the combined victories of Team B, Team C, and Team F.
1 - Click on the odds in question so that your selection appears automatically on your betting slip. (Combo tab).
2 - Click on the System tab to make a system bet.
3 - Tick one of the system bet options to define the type of system bet you want to place.
4 - Set the amount you wish to bet using your keypad in the white box provided.
5 - Click on the PLACE BET button after having checked the summary of your bet (Number of bet(s) 1/ Stake €5/ Winnings: 51.75), you may then place your bet.
Your 2/3 system bet thus involves 3 combo bets including 2 selections each.
- Bet 1: Victory for Team B and Team C.
- Bet 2: Victory for Team B and Team F.
- Bet 3: Victory for Team C and Team F.
The results of the selected matches are as follows:
- Team A vs. Team B - Victory for Team B (2)
- Team C vs. Team D - Victory for Team C (1)
- Team E vs. Team F - Victory for Team F (2)
Winnings: Your bet is considered a winning bet if, and only if you have a minimum of 2 correct bets. In this example, your bet is a winning bet because all bets are correct. Therefore you will take home a sum of €53.85.
- Bet 1: 1.50 X 1.04 X €5 = €7.85
- Bet 2: 1.50 X 3.45 X €5 = €25.85
- Bet 3: 1.04 X 3.45 X €5 = €18.05
Total winnings: 7.85 + 25.85 + 18.05 = €51.75
Your total winnings are calculated by adding together the winnings from each of the 3 winning combo bets, which amounts to €51.75.
Please note: If one or more bet(s) are highlighted in bright yellow, this simply means that the odds in question have just changed.
Important information: The more selections your system bet ticket includes, the more the number of possible combinations increases. Find a list of all the system bets available below.
Other system bets with 3 selections
Trixie
Definition: A “trixie” system bet consists of 4 bets involving 3 selections on different events: 3 combo bets including 2 selections each and 1 combo bet including 3 selections.
Stake: A €1 stake on a “trixie” bet costs €4 (4 different bets in total).
Winnings: Your bet is considered a winning bet if, and only if you have a minimum of 2 correct bets. More winning bets mean a higher return.
| Number of bets placed | Single bets | Combo bets | ||||||
|---|---|---|---|---|---|---|---|---|
| 2 selections | 3 selections | 4 selections | 5 selections | 6 selections | 7 selections | 8 selections | ||
| 4 | - | 3 | 1 | - | - | - | - | - |
| Number of bets placed | 4 | |
|---|---|---|
| Single bets | - | |
| Combo bets |
2 selections | 3 |
| 3 selections | 1 | |
| 4 selections | - | |
| 5 selections | - | |
| 6 selections | - | |
| 7 selections | - | |
| 8 selections | - | |
Patent
Definition: A “patent” consists of 7 bets involving 3 selections on different events: 3 single bets, 3 combo bets including 2 selections each and 1 combo bet including 3 selections.
Stake: A €1 stake on a « patent » bet costs €7 (7 different bets in total).
Winnings: Your bet is considered a winning bet if, and only if one of the bets is correct. More winning bets mean a higher return.
| Number of bets placed | Single bets | Combo bets | ||||||
|---|---|---|---|---|---|---|---|---|
| 2 selections | 3 selections | 4 selections | 5 selections | 6 selections | 7 selections | 8 selections | ||
| 7 | 3 | 3 | 1 | - | - | - | - | - |
| Number of bets placed | 7 | |
|---|---|---|
| Single bets | 3 | |
| Combo bets |
2 selections | 3 |
| 3 selections | 1 | |
| 4 selections | - | |
| 5 selections | - | |
| 6 selections | - | |
| 7 selections | - | |
| 8 selections | - | |
System bets with 4 selections
2/4
Definition: A “2/4” consists of 6 bets involving 4 selections on different events: 6 combo bets including 2 selections each.
Stake: A €1 stake on a “2/4” bet costs €6, (6 different bets in total).
Winnings: Your bet is considered a winning bet if, and only if you have a minimum of 2 correct bets. More winning bets mean a higher return.
| Number of bets placed | Single bets | Combo bets | ||||||
|---|---|---|---|---|---|---|---|---|
| 2 selections | 3 selections | 4 selections | 5 selections | 6 selections | 7 selections | 8 selections | ||
| 6 | - | 6 | - | - | - | - | - | - |
| Number of bets placed | 6 | |
|---|---|---|
| Single bets | - | |
| Combo bets |
2 selections | 6 |
| 3 selections | - | |
| 4 selections | - | |
| 5 selections | - | |
| 6 selections | - | |
| 7 selections | - | |
| 8 selections | - | |
3/4
Definition: A “3/4” consists of 4 bets involving 4 selections on different events: 4 combo bets including 3 selections each.
Stake: A €1 stake on a “3/4” bet costs €4, (4 different bets in total).
Winnings: Your bet is considered a winning bet if, and only if a minimum of 3 bets are correct. More winning bets means a higher return.
| Number of bets placed | Single bets | Combo bets | ||||||
|---|---|---|---|---|---|---|---|---|
| 2 selections | 3 selections | 4 selections | 5 selections | 6 selections | 7 selections | 8 selections | ||
| 4 | - | - | 4 | - | - | - | - | - |
| Number of bets placed | 4 | |
|---|---|---|
| Single bets | - | |
| Combo bets |
2 selections | - |
| 3 selections | 4 | |
| 4 selections | - | |
| 5 selections | - | |
| 6 selections | - | |
| 7 selections | - | |
| 8 selections | - | |
Yankee
Definition: A “yankee” consists of 11 bets involving 4 selections on different events: 4 combo bets including 2 selections each, 4 combo bets including 3 selections each and 1 combo bet including 4 selections.
Stake: A €1 stake on a “yankee” bet costs €11, (11 different bets in total).
Winnings: Your bet is considered a winning bet if, and only if you have a minimum of 2 correct bets. More winning bets mean a higher return.
| Number of bets placed | Single bets | Combo bets | ||||||
|---|---|---|---|---|---|---|---|---|
| 2 selections | 3 selections | 4 selections | 5 selections | 6 selections | 7 selections | 8 selections | ||
| 11 | - | 6 | 4 | 1 | - | - | - | - |
| Number of bets placed | 11 | |
|---|---|---|
| Single bets | - | |
| Combo bets |
2 selections | 6 |
| 3 selections | 4 | |
| 4 selections | 1 | |
| 5 selections | - | |
| 6 selections | - | |
| 7 selections | - | |
| 8 selections | - | |
Lucky 15
Definition: A “lucky 15” consists of 15 bets involving 4 selections on different events: 4 single bets, 4 combo bets including 2 selections each, 4 combo bets including 3 selections each and 1 combo bet including 4 selections.
Stake: A stake of €1 on a “lucky 15” bet costs €15, (15 different bets in total).
Winnings: Your bet is considered a winning bet if, and only if one of the bets is correct. More winning bets mean a higher return.
| Number of bets placed | Single bets | Combo bets | ||||||
|---|---|---|---|---|---|---|---|---|
| 2 selections | 3 selections | 4 selections | 5 selections | 6 selections | 7 selections | 8 selections | ||
| 15 | 4 | 6 | 4 | 1 | - | - | - | - |
| Number of bets placed | 15 | |
|---|---|---|
| Single bets | 4 | |
| Combo bets |
2 selections | 6 |
| 3 selections | 4 | |
| 4 selections | 1 | |
| 5 selections | - | |
| 6 selections | - | |
| 7 selections | - | |
| 8 selections | - | |
System bets with 5 selections
2/5
Definition: A “2/5” consists of 10 bets involving 5 selections on different events: 10 combo bets including 2 selections each.
Stake: A €1 stake on a “2/5” bet costs €10, (10 different bets in total).
Winnings: Your bet is considered a winning bet if, and only if you have a minimum of 2 correct bets. More winning bets mean a higher return.
| Number of bets placed | Single bets | Combo bets | ||||||
|---|---|---|---|---|---|---|---|---|
| 2 selections | 3 selections | 4 selections | 5 selections | 6 selections | 7 selections | 8 selections | ||
| 10 | - | 10 | - | - | - | - | - | - |
| Number of bets placed | 10 | |
|---|---|---|
| Single bets | - | |
| Combo bets |
2 selections | 10 |
| 3 selections | - | |
| 4 selections | - | |
| 5 selections | - | |
| 6 selections | - | |
| 7 selections | - | |
| 8 selections | - | |
3/5
Definition: A “3/5” consists of 10 bets involving 5 selections on different events: 10 combo bets including 3 selections each.
Stake: A €1 stake on a “3/5” bet costs €10, (10 different bets in total).
Winnings: Your bet is considered a winning bet if, and only if a minimum of 3 bets are correct. More winning bets mean a higher return.
| Number of bets placed | Single bets | Combo bets | ||||||
|---|---|---|---|---|---|---|---|---|
| 2 selections | 3 selections | 4 selections | 5 selections | 6 selections | 7 selections | 8 selections | ||
| 10 | - | - | 10 | - | - | - | - | - |
| Number of bets placed | 10 | |
|---|---|---|
| Single bets | - | |
| Combo bets |
2 selections | - |
| 3 selections | 10 | |
| 4 selections | - | |
| 5 selections | - | |
| 6 selections | - | |
| 7 selections | - | |
| 8 selections | - | |
4/5
Definition: A “4/5” consists of 5 bets involving 5 selections on different events: 5 combo bets including 4 selections each.
Stake: A €1 stake on a “4/5” bet costs €5, (5 different bets in total).
Winnings: Your bet is considered a winning bet if, and only if you have a minimum of 4 correct bets. More winning bets mean a higher return.
| Number of bets placed | Single bets | Combo bets | ||||||
|---|---|---|---|---|---|---|---|---|
| 2 selections | 3 selections | 4 selections | 5 selections | 6 selections | 7 selections | 8 selections | ||
| 5 | - | - | - | 5 | - | - | - | - |
| Number of bets placed | 5 | |
|---|---|---|
| Single bets | - | |
| Combo bets |
2 selections | - |
| 3 selections | - | |
| 4 selections | 5 | |
| 5 selections | - | |
| 6 selections | - | |
| 7 selections | - | |
| 8 selections | - | |
Super Yankee
Definition: A “super yankee” consists of 26 bets involving 5 selections on different events: 10 combo bets including 2 selections each, 10 combo bets including 3 selections each, 5 combo bets including 4 selections each and 1 combo bet including 5 selections.
Stake: A €1 stake on a “super yankee” bet costs €26. (26 different bets in total).
Winnings: Your bet is considered a winning bet if, and only if you have a minimum of 2 correct bets. More winning bets mean a higher return.
| Number of bets placed | Single bets | Combo bets | ||||||
|---|---|---|---|---|---|---|---|---|
| 2 selections | 3 selections | 4 selections | 5 selections | 6 selections | 7 selections | 8 selections | ||
| 26 | - | 10 | 10 | 5 | 1 | - | - | - |
| Number of bets placed | 26 | |
|---|---|---|
| Single bets | - | |
| Combo bets |
2 selections | 10 |
| 3 selections | 10 | |
| 4 selections | 5 | |
| 5 selections | 1 | |
| 6 selections | - | |
| 7 selections | - | |
| 8 selections | - | |
Lucky 31
Definition: A “lucky 31” consists of 31 bets involving 5 selections on different events: 5 single bets, 10 combo bets including 2 selections each, 10 combo bets including 3 selections each, 5 combo bets including 4 selections each and 1 combo bet including 5 selections.
Stake: A €1 stake on a “lucky 31” bet costs €31, (31 different bets in total).
Winnings: Your bet is considered a winning bet if, and only if one of the bets is correct. More winning bets mean a higher return.
| Number of bets placed | Single bets | Combo bets | ||||||
|---|---|---|---|---|---|---|---|---|
| 2 selections | 3 selections | 4 selections | 5 selections | 6 selections | 7 selections | 8 selections | ||
| 31 | 5 | 10 | 10 | 5 | 1 | - | - | - |
| Number of bets placed | 31 | |
|---|---|---|
| Single bets | 5 | |
| Combo bets |
2 selections | 10 |
| 3 selections | 10 | |
| 4 selections | 5 | |
| 5 selections | 1 | |
| 6 selections | - | |
| 7 selections | - | |
| 8 selections | - | |
System bets with 6 selections
2/6
Definition: A “2/6” consists of 15 bets involving 6 selections on different events: 15 combo bets including 2 selections each.
Stake: A €1 stake on a “2/6” bet costs €15, (15 different bets in total).
Winnings: Your bet is considered a winning bet if, and only if you have a minimum of 2 correct bets. More winning bets mean a higher return.
| Number of bets placed | Single bets | Combo bets | ||||||
|---|---|---|---|---|---|---|---|---|
| 2 selections | 3 selections | 4 selections | 5 selections | 6 selections | 7 selections | 8 selections | ||
| 15 | - | 15 | - | - | - | - | - | - |
| Number of bets placed | 15 | |
|---|---|---|
| Single bets | - | |
| Combo bets |
2 selections | 15 |
| 3 selections | - | |
| 4 selections | - | |
| 5 selections | - | |
| 6 selections | - | |
| 7 selections | - | |
| 8 selections | - | |
3/6
Definition: A “3/6” consists of 20 bets involving 6 selections on different events: 20 combo bets including 3 selections each.
Stake: A €1 stake on a « 3/6 » bet costs €20, (20 different bets in total).
Winnings: Your bet is considered a winning bet if, and only if a minimum of 3 bets are correct. More winning bets mean a higher return.
| Number of bets placed | Single bets | Combo bets | ||||||
|---|---|---|---|---|---|---|---|---|
| 2 selections | 3 selections | 4 selections | 5 selections | 6 selections | 7 selections | 8 selections | ||
| 20 | - | - | 20 | - | - | - | - | - |
| Number of bets placed | 20 | |
|---|---|---|
| Single bets | - | |
| Combo bets |
2 selections | - |
| 3 selections | 20 | |
| 4 selections | - | |
| 5 selections | - | |
| 6 selections | - | |
| 7 selections | - | |
| 8 selections | - | |
4/6
Definition: A “4/6” consists of 15 bets involving 6 selections on different events: 15 combo bets including 4 selections each.
Stake: A €1 stake on a “4/6” bet costs €15, (15 different bets in total).
Winnings: Your bet is considered a winning bet if, and only if you have a minimum of 4 correct bets. More winning bets mean a higher return.
| Number of bets placed | Single bets | Combo bets | ||||||
|---|---|---|---|---|---|---|---|---|
| 2 selections | 3 selections | 4 selections | 5 selections | 6 selections | 7 selections | 8 selections | ||
| 15 | - | - | - | 15 | - | - | - | - |
| Number of bets placed | 15 | |
|---|---|---|
| Single bets | - | |
| Combo bets |
2 selections | - |
| 3 selections | - | |
| 4 selections | 15 | |
| 5 selections | - | |
| 6 selections | - | |
| 7 selections | - | |
| 8 selections | - | |
5/6
Definition: A “5/6” consists of 6 bets involving 6 selections on different events: 6 combo bets including 5 selections each.
Stake: A €1 stake on a “5/6” bet costs €6, (6 different bets in total).
Winnings: Your bet is considered a winning bet if, and only if a minimum of 5 bets are correct. More winning bets mean a higher return.
| Number of bets placed | Single bets | Combo bets | ||||||
|---|---|---|---|---|---|---|---|---|
| 2 selections | 3 selections | 4 selections | 5 selections | 6 selections | 7 selections | 8 selections | ||
| 6 | - | - | - | - | 6 | - | - | - |
| Number of bets placed | 6 | |
|---|---|---|
| Single bets | - | |
| Combo bets |
2 selections | - |
| 3 selections | - | |
| 4 selections | - | |
| 5 selections | 6 | |
| 6 selections | - | |
| 7 selections | - | |
| 8 selections | - | |
Heinz
Definition: A “heinz” consists of 57 bets involving 6 selections on different events: 15 combo bets including 2 selections each, 20 combo bets including 3 selections each, 15 combo bets including 4 selections each and 6 combo bets including 5 selections and 1 combo bet including 6 selections.
Stake: A €1 stake on a “heinz” bet costs €57, (57 different bets in total).
Winnings: Your bet is considered a winning bet if, and only if you have a minimum of 2 correct bets. More winning bets mean a higher return.
| Number of bets placed | Single bets | Combo bets | ||||||
|---|---|---|---|---|---|---|---|---|
| 2 selections | 3 selections | 4 selections | 5 selections | 6 selections | 7 selections | 8 selections | ||
| 57 | - | 15 | 20 | 15 | 6 | 1 | - | - |
| Number of bets placed | 57 | |
|---|---|---|
| Single bets | - | |
| Combo bets |
2 selections | 15 |
| 3 selections | 20 | |
| 4 selections | 15 | |
| 5 selections | 6 | |
| 6 selections | 1 | |
| 7 selections | - | |
| 8 selections | - | |
Lucky 63
Definition: A “lucky 63” consists of 63 bets involving 6 selections on different events: 6 single bets, 15 combo bets including 2 selections each, 20 combo bets including 3 selections each, 15 combo bets including 4 selections each, 6 combo bets including 5 selections each and 1 combo bet including 6 selections.
Stake: A €1 stake on a “lucky 63” bet costs €63, (63 different bets in total).
Winnings: Your bet is considered a winning bet if, and only if one of the bets is correct. More winning bets mean a higher return.
| Number of bets placed | Single bets | Combo bets | ||||||
|---|---|---|---|---|---|---|---|---|
| 2 selections | 3 selections | 4 selections | 5 selections | 6 selections | 7 selections | 8 selections | ||
| 63 | 6 | 15 | 20 | 15 | 6 | 1 | - | - |
| Number of bets placed | 63 | |
|---|---|---|
| Single bets | 6 | |
| Combo bets |
2 selections | 15 |
| 3 selections | 20 | |
| 4 selections | 15 | |
| 5 selections | 6 | |
| 6 selections | 1 | |
| 7 selections | - | |
| 8 selections | - | |
System bets with 7 selections
2/7
Definition: A “2/7” consists of 21 bets involving 7 selections on different events: 21 combo bets including 2 selections each.
Stake: A €1 stake on a “2/7” bet costs €21, (21 different bets in total).
Winnings: Your bet is considered a winning bet if, and only if you have a minimum of 2 correct bets. More winning bets mean a higher return.
| Number of bets placed | Single bets | Combo bets | ||||||
|---|---|---|---|---|---|---|---|---|
| 2 selections | 3 selections | 4 selections | 5 selections | 6 selections | 7 selections | 8 selections | ||
| 21 | - | 21 | - | - | - | - | - | - |
| Number of bets placed | 21 | |
|---|---|---|
| Single bets | - | |
| Combo bets |
2 selections | 21 |
| 3 selections | - | |
| 4 selections | - | |
| 5 selections | - | |
| 6 selections | - | |
| 7 selections | - | |
| 8 selections | - | |
3/7
Definition: A “3/7” consists of 35 bets involving 7 selections on different events: 35 combo bets including 3 selections each.
Stake: A €1 stake on a “3/7” bet costs €35, (35 different bets in total).
Winnings: Your bet is considered a winning bet if, and only if a minimum of 3 bets are correct. More winning bets mean a higher return.
| Number of bets placed | Single bets | Combo bets | ||||||
|---|---|---|---|---|---|---|---|---|
| 2 selections | 3 selections | 4 selections | 5 selections | 6 selections | 7 selections | 8 selections | ||
| 35 | - | - | 35 | - | - | - | - | - |
| Number of bets placed | 35 | |
|---|---|---|
| Single bets | - | |
| Combo bets |
2 selections | - |
| 3 selections | 35 | |
| 4 selections | - | |
| 5 selections | - | |
| 6 selections | - | |
| 7 selections | - | |
| 8 selections | - | |
4/7
Definition: A “4/7” consists of 35 bets involving 7 selections on different events: 35 combo bets including 4 selections each.
Stake: A €1 stake on a « 4/7 » bet costs €35, (35 different bets in total).
Winnings: Your bet is considered a winning bet if, and only if you have a minimum of 4 correct bets. More winning bets mean a higher return.
| Number of bets placed | Single bets | Combo bets | ||||||
|---|---|---|---|---|---|---|---|---|
| 2 selections | 3 selections | 4 selections | 5 selections | 6 selections | 7 selections | 8 selections | ||
| 35 | - | - | - | 35 | - | - | - | - |
| Number of bets placed | 35 | |
|---|---|---|
| Single bets | - | |
| Combo bets |
2 selections | - |
| 3 selections | - | |
| 4 selections | 35 | |
| 5 selections | - | |
| 6 selections | - | |
| 7 selections | - | |
| 8 selections | - | |
5/7
Definition: A “5/7” consists of 21 bets involving 7 selections on different events: 21 combo bets including 5 selections each.
Stake: A €1 stake on a “5/7” bet costs €21, (21 different bets in total).
Winnings: Your bet is considered a winning bet if, and only if a minimum of 5 bets are correct. More winning bets mean a higher return.
| Number of bets placed | Single bets | Combo bets | ||||||
|---|---|---|---|---|---|---|---|---|
| 2 selections | 3 selections | 4 selections | 5 selections | 6 selections | 7 selections | 8 selections | ||
| 21 | - | - | - | - | 21 | - | - | - |
| Number of bets placed | 21 | |
|---|---|---|
| Single bets | - | |
| Combo bets |
2 selections | - |
| 3 selections | - | |
| 4 selections | - | |
| 5 selections | 21 | |
| 6 selections | - | |
| 7 selections | - | |
| 8 selections | - | |
6/7
Definition: A “6/7” consists of 7 bets involving 7 selections on different events: 7 combo bets including 6 selections each.
Stake: A €1 stake on a “6/7” bet costs €7, (7 different bets in total).
Winnings: Your bet is considered a winning bet if, and only if a minimum of 6 bets are correct. More winning bets mean a higher return.
| Number of bets placed | Single bets | Combo bets | ||||||
|---|---|---|---|---|---|---|---|---|
| 2 selections | 3 selections | 4 selections | 5 selections | 6 selections | 7 selections | 8 selections | ||
| 7 | - | - | - | - | - | 7 | - | - |
| Number of bets placed | 7 | |
|---|---|---|
| Single bets | - | |
| Combo bets |
2 selections | - |
| 3 selections | - | |
| 4 selections | - | |
| 5 selections | - | |
| 6 selections | 7 | |
| 7 selections | - | |
| 8 selections | - | |
Super Heinz
Definition: A “super heinz” consists of 120 bets involving 7 selections on different events: 21 combo bets including 2 selections each, 35 combo bets including 3 selections each, 35 combo bets including 4 selections each, 21 combo bets including 5 selections, 7 combo bets including 6 and 1 combo bet including 7 selections.
Stake: A €1 stake on a “super heinz” bet costs €120, (120 different bets in total).
Winnings: Your bet is considered a winning bet if, and only if you have a minimum of 2 correct bets. More winning bets mean a higher return.
| Number of bets placed | Single bets | Combo bets | ||||||
|---|---|---|---|---|---|---|---|---|
| 2 selections | 3 selections | 4 selections | 5 selections | 6 selections | 7 selections | 8 selections | ||
| 120 | - | 21 | 35 | 35 | 12 | 7 | 1 | - |
| Number of bets placed | 120 | |
|---|---|---|
| Single bets | - | |
| Combo bets |
2 selections | 21 |
| 3 selections | 35 | |
| 4 selections | 35 | |
| 5 selections | 21 | |
| 6 selections | 7 | |
| 7 selections | 1 | |
| 8 selections | - | |
System bets with 8 selections
2/8
Definition: A “2/8” consists of 28 bets involving 8 selections on different events: 28 combo bets including 2 selections each.
Stake: A €1 stake on a “2/8” bet costs €28, (28 different bets in total).
Winnings: Your bet is considered a winning bet if, and only if you have a minimum of 2 correct bets. More winning bets mean a higher return.
| Number of bets placed | Single bets | Combo bets | ||||||
|---|---|---|---|---|---|---|---|---|
| 2 selections | 3 selections | 4 selections | 5 selections | 6 selections | 7 selections | 8 selections | ||
| 28 | - | 28 | - | - | - | - | - | - |
| Number of bets placed | 28 | |
|---|---|---|
| Single bets | - | |
| Combo bets |
2 selections | 28 |
| 3 selections | - | |
| 4 selections | - | |
| 5 selections | - | |
| 6 selections | - | |
| 7 selections | - | |
| 8 selections | - | |
3/8
Definition: A “3/8” consists of 56 bets involving 8 selections on different events: 56 combo bets including 3 selections each.
Stake: A €1 stake on a “3/8” bet costs €56, (56 different bets in total).
Winnings: Your bet is considered a winning bet if, and only if a minimum of 3 bets are correct. More winning bets mean a higher return.
| Number of bets placed | Single bets | Combo bets | ||||||
|---|---|---|---|---|---|---|---|---|
| 2 selections | 3 selections | 4 selections | 5 selections | 6 selections | 7 selections | 8 selections | ||
| 56 | - | - | 56 | - | - | - | - | - |
| Number of bets placed | 56 | |
|---|---|---|
| Single bets | - | |
| Combo bets |
2 selections | - |
| 3 selections | 56 | |
| 4 selections | - | |
| 5 selections | - | |
| 6 selections | - | |
| 7 selections | - | |
| 8 selections | - | |
4/8
Definition: A “4/8” consists of 70 bets involving 8 selections on different events: 70 combo bets including 4 selections each.
Stake: A €1 stake on a “4/8” bet costs €70, (70 different bets in total).
Winnings: Your bet is considered a winning bet if, and only if you have a minimum of 4 correct bets. More winning bets mean a higher return.
| Number of bets placed | Single bets | Combo bets | ||||||
|---|---|---|---|---|---|---|---|---|
| 2 selections | 3 selections | 4 selections | 5 selections | 6 selections | 7 selections | 8 selections | ||
| 70 | - | - | - | 70 | - | - | - | - |
| Number of bets placed | 70 | |
|---|---|---|
| Single bets | - | |
| Combo bets |
2 selections | - |
| 3 selections | - | |
| 4 selections | 70 | |
| 5 selections | - | |
| 6 selections | - | |
| 7 selections | - | |
| 8 selections | - | |
5/8
Definition: A “5/8” consists of 56 bets involving 8 selections on different events: 56 combo bets including 5 selections each.
Stake: A €1 stake on a “5/8” bet costs €56, (56 different bets in total).
Winnings: Your bet is considered a winning bet if, and only if a minimum of 5 bets are correct. More winning bets mean a higher return.
| Number of bets placed | Single bets | Combo bets | ||||||
|---|---|---|---|---|---|---|---|---|
| 2 selections | 3 selections | 4 selections | 5 selections | 6 selections | 7 selections | 8 selections | ||
| 56 | - | - | - | - | 56 | - | - | - |
| Number of bets placed | 56 | |
|---|---|---|
| Single bets | - | |
| Combo bets |
2 selections | - |
| 3 selections | - | |
| 4 selections | - | |
| 5 selections | 56 | |
| 6 selections | - | |
| 7 selections | - | |
| 8 selections | - | |
6/8
Definition: A “6/8” consists of 28 bets involving 8 selections on different events: 28 combo bets including 6 selections each.
Stake: A €1 stake on a “6/8” bet costs €28, (28 different bets in total).
Winnings: Your bet is considered a winning bet if, and only if a minimum of 6 bets are correct. More winning bets mean a higher return.
| Number of bets placed | Single bets | Combo bets | ||||||
|---|---|---|---|---|---|---|---|---|
| 2 selections | 3 selections | 4 selections | 5 selections | 6 selections | 7 selections | 8 selections | ||
| 28 | - | - | - | - | - | 28 | - | - |
| Number of bets placed | 28 | |
|---|---|---|
| Single bets | - | |
| Combo bets |
2 selections | - |
| 3 selections | - | |
| 4 selections | - | |
| 5 selections | - | |
| 6 selections | 28 | |
| 7 selections | - | |
| 8 selections | - | |
7/8
Definition: A “7/8” consists of 8 bets involving 8 selections on different events: 8 combo bets including 7 selections each.
Stake: A €1 stake on a “7/8” bet costs €8, (8 different bets in total).
Winnings: Your bet is considered a winning bet if, and only if a minimum of 7 bets are correct. More winning bets mean a higher return.
| Number of bets placed | Single bets | Combo bets | ||||||
|---|---|---|---|---|---|---|---|---|
| 2 selections | 3 selections | 4 selections | 5 selections | 6 selections | 7 selections | 8 selections | ||
| 8 | - | - | - | - | - | - | 8 | - |
| Number of bets placed | 8 | |
|---|---|---|
| Single bets | - | |
| Combo bets |
2 selections | - |
| 3 selections | - | |
| 4 selections | - | |
| 5 selections | - | |
| 6 selections | - | |
| 7 selections | 8 | |
| 8 selections | - | |
Goliath
Definition: A “goliath” consists of 247 bets involving 8 selections on different events: 28 combo bets including 2 selections each, 56 combo bets including 3 selections each, 70 combo bets including 4 selections each, 56 combo bets including 5 selections each, 28 combo bets including 6 selections each, 8 combo bets including 7 selections each and 1 combo bet including 8 selections.
Stake: A €1 stake on a “goliath” bet costs €247, (247 different bets in total).
Winnings: Your bet is considered a winning bet if, and only if you have a minimum of 2 correct bets. More winning bets mean a higher return.
| Number of bets placed | Single bets | Combo bets | ||||||
|---|---|---|---|---|---|---|---|---|
| 2 selections | 3 selections | 4 selections | 5 selections | 6 selections | 7 selections | 8 selections | ||
| 247 | - | 28 | 56 | 70 | 56 | 28 | 8 | 1 |
| Number of bets placed | 247 | |
|---|---|---|
| Single bets | - | |
| Combo bets |
2 selections | 28 |
| 3 selections | 56 | |
| 4 selections | 70 | |
| 5 selections | 56 | |
| 6 selections | 28 | |
| 7 selections | 8 | |
| 8 selections | 1 | |
Each-Way Betting
What is an Each-Way bet?
An Each-Way (E/W) bet is a bet consisting of two separate parts - a win part and a place part. The win part of the bet is on your selection to win the event, and the place part is on your selection to finish either first or within the race's specified place terms (e.g. 2nd, 3rd, 4th, etc.). The bet is very popular in horse racing as it allows you to gain returns even if your horse doesn't finish first.
How do Each-Way bets work?
When you place an Each-Way bet (by ticking the E/W check box), your stake is doubled, with half allocated to the outright win, and the other half allocated to your runner finishing within the place terms. Each race has specified place terms depending on the number of runners, e.g. ¼ 1-2-3. In this example, an Each-Way bet placed on a runner that finishes 1st will pay in two ways: you will win the outright portion of the bet, but you will also win the place portion at ¼ the outright odds as it finished in the top 3.
Example:
You place a €2 Each-Way bet on a 12/1 shot in a race with E/W terms ¼ 1-2-3
If your selection finishes 1st:
- You win €12 plus your stake for the outright win - You also win €3 (quarter the outright odds: 3/1) plus your stake for placing (i.e. finishing in the top 3). If your selection finishes 2nd or 3rd:
- The outright portion of the bet will lose - You win €3 plus your stake for placing.
If your selection finishes outside the place terms for the race, both bets lose.
How do Each-Way Accumulators work?
In the case of settling Each-Way Accumulators, the win portion of the first bet will be carried over to the win portion of the following bet, and similarly, the Each-Way portion of the bet will be carried over to the Each-Way portion of the following bet.
Example:
You place a €1 E/W accumulator on selection A in Race A and selection B in Race B. This means you have an outright (win) accumulator and a place accumulator.
If selection A wins and selection B only places, the outright portion of the accumulator will lose, but the place portion will win.
If selection A only places and selection B wins, again, the outright portion of the accumulator will lose, but the place portion will win.
Teaser Bets
General
A teaser bet allows you to adjust the points spread and game totals on two or more American Football or Basketball teams by choosing a fixed number of points. The number of teams and points selected determines your payout odds.
How do teaser bets work?
All selections must be successful for the teaser bet to win. A Push in a 2-Team/pick teaser, without a loss, will be considered "no action" and the stake will be refunded. A push in teasers of more than two teams will result in the bet dropping to the next level down, if available, or losing if not.
Teaser bets will only be allowed on pre-match events and only for selected leagues, including:
- Regular teasers for NBA, NCAAB, NFL, NCAAF or any other league in which teaser bets are allowed (4, 4½ and 5 for Basketball and 6, 6½ and 7 for American Football)
- SUPER TEASERS: 3 teams teaser - buying 8 points, ties lose, odds -120/1.83
- MONSTER TEASER: 4 teams teaser - buying 10 points, ties lose, odds -120/1.83
- FOOTBALL - SUPER TEASERS: 3 teams teaser - buying 10 points, ties lose, odds - 120/1.83
- FOOTBALL - MONSTER TEASER: 4 teams teaser - buying 13 points, ties lose, odds -140/1.71
Buying Points
Buying points allows you to change the point-spread or game total of an American Football or Basketball game. You can move the point-spread so you get more points when betting the underdog, and fewer points when betting on the favourite. You can move the total so you get a higher total when betting the under or a lower total if betting the over.
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How can I change my password?
At betFIRST, we value the security of our customers more than anything. To protect your data, we therefore encourage you to change your password on a regular basis. In this respect, we advise you to do so every 6 months by automatically triggering a custom Change Password pop up upon login. All you have to do is fill out the form accordingly to generate your new password. Please consider that you're not forced to create a new one as you can carry on accessing your account by clicking on the Continue without changing your password link.
You can also edit your password at any time by accessing the Change Password section located in the My Account tab of the Cashier. You must enter your actual password and then the new one twice in order to change it.
How can I enable the Digicode feature to log in faster to my account?
The Digicode feature allows you log in to your account by simply entering your unique 4-digit code. This very secure option is available on mobile and tablet devices only. It can be enabled and disabled at any time.
In order to make use of it, you simply need to follow the below steps:
- Access the Settings section of the Hamburger Menu or the My Account Menu
- Toggle the Digicode button on
- Set up and confirm your 4-digit code
- Login with your 4-digit code upon your next visit
How do I enable the “Login via Touch ID” option?
This feature is only available to IOS and Android users. If you have not downloaded the App yet, you can do so by visiting the following page.
All you have to do is to toggle the Touch ID button into the on position. This can be found on either the login page or the My Account Drop Down menu.
Once enabled, you will be able to access your account upon your next login attempt by simply using the Touch ID functionality of your device.
The option is only works if you have previously enabled this option on your phone.
You can obviously decide to deactivate this feature at any time by toggling the Touch ID button off.
How do I enable the “Login via Face ID” option?
This feature is only available to IOS and Android users. If you have not downloaded the App yet, you can do so by visiting the following page.
All you have to do is to toggle the Face ID button into the on position. This can be found on either the login page or the My Account Drop Down menu.
Once enabled, you will be able to access your account upon your next login attempt by simply using the Face ID functionality of your device.
The option is only works if you have previously enabled this option on your phone.
You can obviously decide to deactivate this feature at any time by toggling the Face ID button off.
How do I enable the Auto-Login feature?
This feature is only available to IOS and Android users. If you have not downloaded the App yet, you can do so by visiting the following page.
All you have to do is to toggle the Auto-Login button into the on position. This can be found on either the login page or the My Account Drop Down menu.
Once enabled, you will be able to access your account upon your next login attempt in no time since you won’t have to enter your details again.
You can obviously decide to deactivate this feature at any time by toggling the Auto-Login button off.
How do I upload my personal documents?
First of all, please consider that all players must send their ID before withdrawing any money from their account.
To upload your documents, please go to the cashier and then click on the My Account tab and then on the Document sender one. Follow the instructions written on the screen, upload the copies of your documents by clicking on the corresponding icon and then press SEND.
Please consider that you must send both front and back of your ID. Failure of doing so will force our agents to label your account as not certified yet which will prevent you from withdrawing.
How do I set up Reality Check alerts to my account?
To help you manage the amount of time you spend playing, you can set up a Reality Check alert. To take advantage of the Reality Check tool please follow these steps:
- Log in to your betFIRST account
- Access the Responsible Gambling section of the cashier
- Select the Reality Check tab
- Choose the product you want to set your own alert on
- Edit your settings to establish the time period
- Enter your password to save the changes
Once set, a pop-up alert will be displayed as a reminder that you have been logged into your account for the specified period of time. If you choose to remain logged-in then you will receive another alert after the same length of time so that you can keep track of your total time spent playing.
The Reality Check time starts when you log in. If you make any changes to this, the new setting will only take effect the next time you log in.
If you wish to receive the alerts more often, then any changes will be applied straight away, but if you wish to receive the alerts less often you will need to wait 24 hours before this is applied.
Please consider that the default time period set to your account is 60 minutes as per the local regulation.
How can I get self-excluded?
If you feel you are at risk of developing a gambling problem or believe you currently have a gambling problem, you can decide to self-exclude for a specified period of 24 hours, 7 days, 1 month, 6 months or permanently. To take advantage of the Self Exclusion tool please follow these steps:
- Log in to your betFIRST account
- Access the Responsible Gambling section of the cashier
- Select the Self-Exclusion tab
- Choose the product you want to set your own self-exclude on
- Edit your settings to establish the time period
- Enter your password to save the changes
During a period of Self-Exclusion, you will not be able to use your account for betting and gaming, although you will still be able to login and withdraw any remaining balance. It will not be possible to re-open your account for any reason, and betFIRST will do all it can to detect and close any new accounts you may open.
Whilst we will remove you from our marketing databases, we also suggest that you remove betFIRST from your notifications and switch off your custom inbox.
How can I take a break?
If you feel like taking a break from playing on our site, you can decide to do so for a specified period of 24 hours, 48 hours, 7 days, 14 days, 30 days. To take advantage of the Take a Break tool please follow these steps:
- Log in to your betFIRST account
- Access the Responsible Gambling section of the cashier
- Select the Take a Break tab
- Choose the product you want to take a break from
- Edit your settings to establish the time period
- Enter your password to save the changes
During a cooling-off period you will not be able to use your account for betting and gaming, although you will still be able to login and withdraw any remaining balance. It will not be possible to reactivate your account until your chosen period has ended either. However, once the Take a Break period is over, you will be able to access your account and play again.
Whilst we will remove you from our marketing databases, we also suggest that you remove betFIRST from your notifications and switch off your custom inbox.
How can I close my account?
If you want to stop playing with us, you can decide to close your account. Alternatively, you can also to decide Take a Break for a few days/weeks or if you feel you are at risk of developing a gambling problem or believe you currently have a gambling problem you can decide to get self-excluded. To take advantage of the Account Closure tool please follow these steps:
- Log in to your betFIRST account
- Access the My Account section of the cashier
- Select the Account Closure tab
- Mention the reason why you want to close your account
- Enter your password to save the changes
Once your account is closed, you will be able to withdraw any remaining balance you may have. However you will be able to do so only and only if your account has been verified in the first place. Please consider that you will no longer be able to deposit funds or play in any of our products.
Should you wish to re-open your account, you can do so at any time by contacting our customer support team.
Whilst we will remove you from our marketing databases, we also suggest that you remove betFIRST from your notifications and switch off your custom inbox.
How do I open a Cash Card account?
You can open a Cash Card account at any time even though you already registered on betFIRST. All you have to do is to go to one of our numerous shops up and down the country and fill out the Cash Card registration form. betFIRST’s Cash Card makes betting easier, faster and more practical. You can credit cash to your Cash Card at the shop till to place bets on betFIRST from both desktop and mobile.
Once your account is created, you are then being given the chance to play either with your online account or your Cash Card upon login. You are completely free to choose the account you want to use. You can then decide to switch from one account to another whenever you want to. However, you are not allowed to make any transfers between the two.
To find all the details regarding Cash Card, please visit our dedicated section (https://betfirst.dhnet.be/en/betting-shop/?cash_card).
Deposits and Withdrawals
How do I make a deposit?
You can deposit money easily and in complete security. Log in to the site and click on Deposit on the top right. You'll find the various payment methods we offer.
Can I make a deposit using my bank card?
Yes, it is possible to make a deposit with your bank card on our website. This can be done using our electronic wallets: Bancontact, Checkout and Hipay.
Why can I no longer use my credit card to deposit money in my account?
First please check that the card number and the security code (3 numbers on the back) have been entered correctly. Please also ensure that the Start and End dates are correct. We also advise you to contact your bank and check that your card is not subject to any restrictions. If the problem continues, please contact Customer Services.
Why do I need to go through an extra step of authentication when i deposit with my debit card?
From January 1, 2021, a new piece of EU legislation - the Payment Services Directive (PSD2) - requires that all online payments within the EU go through an extra step of authentication. What does this mean for me?
Whether you're making a purchase using your computer, mobile phone, or other digital devices, you may be guided through an additional security check to verify your identity. This will help your bank/card issuer know it's really you making that purchase and protect you against fraud.
When it comes to card purchases specifically, whenever you're making a deposit with your card, you'll need to authenticate your transaction before it can be approved.
While you're usually redirected to your card provider's website to authenticate your transaction, the system used will depend on your bank/financial institution. You might need to input a one-time passcode you'll receive via SMS or email, confirm the transaction through your mobile app, or even by using your biometrics (fingerprint or through facial recognition).
In fact, if you usually make your online purchases using your Visa or Mastercard, you might already have experienced 3D secure authentication systems such as 'Visa Secure' or 'Mastercard ID check'.
If you’re unsure about the specific authentication method your card issuer is using, get in touch with them by calling the phone number on the back of your card or getting in touch through their app or website.
Can I make a deposit via bank transfer?
Yes, it is possible to make a deposit via bank transfer on our website. You should however be able to provide proof of payment to our customer service team for it to be validated.
What is an IBAN and where can I obtain one?
An IBAN code is an International Bank Account Number and is used to identify international bank accounts. It is a unique standard international code which facilitates any operation from abroad. It ensures the security of your international payments.
You will find your IBAN number on your bank details (RIB). It is made up of 27 characters (including 2 letters at the beginning), and includes the RIB, a two letter country code (BE for Belgium) and a 2 figure check digit.
What is a BIC/SWIFT and where can I obtain one?
A BIC code is the Bank Identifier Code and is a unique identifier for your bank. It is regulated by the company SWIFT (Society for Worldwide Interbank Financial Telecommunication). It is used to instantly identify your bank and to transfer funds to it.
You can find your BIC code on your bank statement and it is made up of 8-11 characters.
How can I set up my own deposit limits?
At betFIRST, we want to give you as much help as possible to manage your gambling activity responsibly which is why we offer restriction features to help you stay safe whilst you’re playing.
You can use these tools for any (and all) of our products and set your own deposit limits. It is vital to set yourself limits and to know when to stop. It is the responsibility of the individual player to be aware of the importance of setting their own limits. By doing this, you can avoid spending excessive amounts of money on gambling, or losing out on the enjoyable aspects of the activity. It is important that you both fix and stick to your limits, to avoid finding yourself in debt as a result of gambling.
Playing excessively can be very harmful. If you are unable to control your gambling, we advise that you do not bet on our website.
Establish deposit limits to keep track of how much you spend
Take back control of your gameplay - and money - by setting your own limits on deposit amounts so that you can remain in control of how much money enters your account. You can choose to set these amounts on a daily, weekly or monthly basis. To take advantage of the Deposit Limits tool please follow these steps:
- Log in to your betFIRST account
- Access the Responsible Gambling section of the cashier
- Select the Deposit Limit tab
- Choose the product you want to set your own limit on
- Edit your settings to establish your new weekly deposit limit
In accordance with the Belgian regulation, a weekly deposit limit of €200 is automatically set to your account for each product.
However, you’re completely free to set the maximum amount you can deposit on betFIRST per week at any time.
Please note that if you want to deposit more than €200 per week, your request must be approved by the Belgian Gambling Commission first. If their answer is positive, your new deposit limit will be enforced within 72 hours.
If you wish to decrease your existing limit, the new one will take immediate effect. Please keep in mind that the minimum amount you can choose is €10.
Important: Transfers are considered as regular deposits which means that the transfers you make are taken into account when calculating your deposit limit. For instance, if you have a weekly limit of €500 on Sport and are still able to deposit €200 until your limit gets reset, you can't transfer more than €200 from Casino to Sport.
Last but not least, the deposit limit system is based on a 7-day rolling period as per the Belgian Gambling Commission requirements. This means that if you set your deposit limit on Wednesday 5th at 8am, it will be automatically reset on Wednesday 12th at 8am.
How do I make a withdrawal?
Head to the Cashier section in your account (which can be accessed via the Deposit button) then click on the Withdraw section. Enter your bank details and confirm your request. Your withdrawal request will be processed by our payment agent as quickly as possible and only once the personal documents you must first send us to prove your identity have been verified by our agents.
Please note that this process could take several days if the player account requires verification.
Please consider that, since its creation, betFIRST has always been fighting proactively against money laundering. Therefore, all players must wager at least 20% of the amount they deposited on the site before being able to request a withdrawal.
What are the withdrawal methods available?
Depending on your payment preference, there are 9 options to choose from when making withdrawal requests.
All players can use bank transfer. In order to ensure that a proper and secure withdrawal is effectuated, please make sure that the card you are using is the same as the card registered on your player account.
For those using Paypal to make deposits on the site, it is also possible to make a withdrawal via their Paypal account.
Similarly, for Skrill users, both deposits and withdrawals can be made via their Skrill account.
Similarly, for NETELLER users, both deposits and withdrawals can be made via their NETELLER account.
Similarly, for Paysafe users, both deposits and withdrawals can be made via their Paysafe account.
Similarly, for Checkout users, both deposits and withdrawals can be made via their Checkout account.
Similarly, for MuchBetter users, both deposits and withdrawals can be made via their MuchBetter account.
Similarly, for CASHlib users, both deposits and withdrawals can be made via their CASHlib account.
Similarly, for Trustly users, both deposits and withdrawals can be made via their Trustly account.
How do I cancel a withdrawal request and return the funds to my player account?
A withdrawal request can be cancelled, and you can return the funds to your account to keep playing. To cancel a withdrawal, go to the Cashier section of your account (which can be accessed via the Deposit button) and click on the Cancel Withdrawal tab.
Where can I check the deposits and withdrawals I made?
In order to have a clear and detailed overview of the financial transactions you made since you registered on betFIRST, you can visit our History section which is split into four subsections (Requested Withdrawals, Validated Withdrawals, Deposits Made & Transfers Made). All you have to do is access the cashier and the select the History section or the subsection you’re interested in.
In each subsection, you are able to choose the time period of your choice to review all your deposits, withdrawals and transfers. This way, you can easily find the amount and the ID of each transaction as well as the payment method you used.
Bets
How do I place a bet?
First of all, please make sure that you are logged in to your BetFIRST account. For a more detailed account on how to place a bet, and to find out about the different bet types (single, combo, system), see our Betting Guide, which can be accessed via the Support page or by clicking here.
What are the minimum and maximum stakes?
The minimum stake for Pre-Live single bets is €0.07. The minimum stake for Pre-Live "system" and "combo" bets is €0.10, and for any type of LIVE bet made the minimum stake is €0.13. The maximum stake differs according to the sport, championship and type of bet. You can see the exact maximum stake value by clicking on the Max stake button on your betting slip before placing a bet.
How do I place a bet with a stake higher than the maximum authorised?
In some cases, an on demand link is shown on your betting slip. By clicking on this link you can submit a bet of a stake higher than is authorised. Once submitted, your application will be reviewed by one of our traders. Your bet will either be accepted or our trader will offer you another amount.
How can I cancel a bet?
Unfortunately once you have confirmed your bet, it is not possible to change or cancel it. This rule can be found in BetFIRST's General Conditions.
Why can't I place a bet?
First of all, make sure you have enough money to place your bet. In the interest of preventing gambling addiction and debt, limits can be set on your stake. If a bonus is active on your account and you have no real funds left, you may have to meet certain conditions (such as minimum odds) in order to place your bet.
How can I see my open bets?
You must be logged in to your account to review your open bets.
On desktop, you must hover over your Username in order to display the menu allowing you to access all major sections linked to your account. You can then see the number of open bets you have and check them one by one after clicking on the “Open Bets” tab. By accessing this section, you can not only find out all the data about each of them (date, type of bet, stake, odds, potential winnings…) but you can also make use of the Cash Out feature.
On mobile devices, you simply need to tap the “Cash Out” icon located in the top navigation bar. The number of open bets you have is also displayed against the icon on a yellow circle. After accessing this section, you can use the Cash Out option as well.
What happens if a match is postponed or cancelled?
If you have placed a bet on an event (match or competition) which is cancelled, stopped or postponed, the bet may still be valid under certain conditions set for each sport offered on our website. To see all the information relating to this point sport by sport, please consult our Sports Betting Rules, which can be accessed via the Support page or clicking here.
Why do combo bets including "Asian handicaps" produce several betting slips?
In the event that you place a combo bet which includes one or more "Asian Handicaps", several slips will be automatically recorded in your betting history. This type of bet, in effect, implies that your stake has been automatically and equally distributed over several betting slips based on the number of selections. For more information about all sports, please consult our Betting Guide, which can be accessed via the Support page or by clicking here.
How do I use the maximum stake option?
The maximum stake option is to offer customers a balanced service based on their activity. The feature is only to be used when customers are logged in. It appears otn single, combo and system bets. All you need to do is click/tap the maximum stake option to make it automatically appear for the selection(s) you have picked.
How do I configure the Accept Odds Changes feature?
Log in and select the Settings Icon located in the top right of the bet slip. 3 Options will then appear:
- Accept All Odds Changes
- Accept only better odds
- Do not accept any
Selecting ‘Accept All Odds Changes’ does not require the customer’s confirmation if the odds change prior to bet placement.
Selecting ‘Accept only better odds’ requires a confirmation from the customer prior to bet placement, if the odds change is not in their favour.
Selecting ‘Do not accept any’ requires a customer’s confirmation every time the odds change regardless if they increase or decrease.
Once the customer has made their choice, the selected option will be highlighted, and the settings screen will be removed with the bet slip once again being displayed.
When there is a change in odds, customers will be notified with the following message within the bet slip, 'Odds have changed, please accept'.
Customers who wish to not accept the changes need to simply remove the selection from the bet slip by selecting the ‘X’ located in the top right corner of the slip.
How do we proceed with bet settlement?
We always settle bets as quickly as possible and as soon as the results are available.
We aim to settle all bets within an hour of the event finishing and In-Play bets during the event, where the result is available. In some instances, there may be a slight delay whilst we wait for confirmation of the results from our various data providers.
What is our bet settlement policy?
Bets are settled in accordance with our own rules, which determine bet settlement for individual markets.
You can view specific rules for bet settlement by visiting our dedicated Sports Betting Rules page and selecting the sport of your choice (i.e: if you wish to find out more about any football markets click here, or about any tennis markets click here.
Why has my bet been settled as void?
A void settlement means that your stake has been returned to you. If you are unsure why your bet has been made void, we would advise you to check for further details on your bet information ticket - you can find this in your Betting History section. Alternatively, you can check the relevant Sports Betting Rules page or get in touch with our Customer Services team.
Why did my winnings not get fully credited?
There may be occasions where the returns from your bet differ slightly from those quoted at the time of bet placement. This can be due to such reasons as:
- Rule 4 Deduction
A Rule 4 deduction is an industry standard that is applied to any winning bets where a participant withdraws after the time of bet placement and before the start of the event. You can view calculated deductions by going through the corresponding table located in the Horse Racing Rules section. For further information, please refer to Rule 4 Deduction section.
- Dead-Heat
A dead-heat is where two or more participants finish the event in a tied position; any bets on these participants are settled according to dead-heat rules. For instance, if three participants contest first position in any given event, all bets placed on any of the three participants are settled as winners at a third of the stake at the full odds quoted. For further information, please refer to the Dead-Heat section.
- Obvious Error
This is when the odds or line quoted at the time of bet placement are clearly incorrect. After the error is rectified the bet is resettled at the correct odds. For further information, please refer to our General Terms and Conditions.
How is your bet settled if one or more selections you bet on do not participate?
Should any of your selections not participate in an event and be deemed void, the following rules will apply.
For singles your stake will be refunded; for multiples the bet will stand and be settled on the remaining selections.
For example, if you placed a treble and one selection is declared void, the bet will be settled on the remaining two selections as a double.
Where can I find the results of the events I bet on?
The results of your settled bets can be found in your account Betting History Section.
Also, betFIRST has a dedicated results page where you can view scores and results for every single event we offer on our site.
Horse Racing and Greyhounds results can be found directly in the Horse Racing or Greyhounds betting section about 10 minutes after the race is over. Simply click on the race of your choice to browse the results.
What is the Rule 4 Deductions?
The Rule 4 deduction is an industry standard where a quoted deduction is applied.
When bookmakers offer odds on an event, they expect all participants to take part. When a participant is withdrawn from an event, a Rule 4 deduction is applied to all bets placed before the withdrawal to reflect the reduced number of competitors.
The size of the deduction is dependent on the odds of the withdrawn participant(s) at the time of withdrawal, the shorter the odds the larger the Rule 4 deduction. You can view calculated deductions by visiting the corresponding table located in the Horse Racing Rules section.
What does Starting Price (SP) mean?
The Starting Price (SP) is the odds for a horse or greyhound at the time the race begins. This is an industry standard supplied to all bookmakers by the racetrack.
What Are the Dead-Heat Rules?
A dead-heat occurs when two or more participants have tied in an event or competition.
For example, if the judge cannot separate two or more runners even after seeing the photo finish print, or if two or more players/teams have scored the same number of goals/points within a tournament.
In the event of a dead-heat your return will be divided by the number of participants that have tied. For further information per sport, please visit our Sports Betting Rules page.
What is the Push rule?
A game tied when the Spread or Total is taken into consideration, where your stake would be refunded. For example, if you bet on a -5.0 Spread on a team and your team wins by exactly 5 points, then the final score after the Spread is applied would be a tie and your stake would be refunded.
Betting Features
What is Cash Out about?
The ideal way to win your bets before the final result! Cash Out lets you control your bets from your computer or smartphone. In one simple click you can secure your bet and cut your losses by Cashing Out your bet before the end of the game.
Partial Cash Out lets you collect some of your winnings, BUT leave a bit of your stake on - so you can lock-in a profit, whatever the outcome.
To find out all you need to know about Cash Out, please visit the following page
What is Multiway+ about?
Multiway+ is a powerful personalization tool that allows players to include previously unavailable same-event selections in an accumulator.
When a player makes an initial single selection, Multiway+ automatically offers an unrivalled range of additional markets from the event in question, with instant accumulator pricing and one-click betting, eliminating the need to access the bet slip.
Multiway+ has been designed to enable the simple creation of accumulators from a range of markets, including Full Time, 1st Half, 2nd Half, Goals, Corners, Bookings, Goalscorers and Special picks, with available selections clearly grouped for quick navigation and bet placement.
To find out all you need to know about Multiway+, please visit the following page
What is Goal Rush about?
Play Goal Rush and pocket a TON of cash!
The game is simple: bet correctly on the next match goal, and you could win the jackpot!
To find out all you need to know about Goal Rush, please visit the following page
What is Combo+ about?
Get extra CASH winnings on all your Combo bets! Automatically receive UP TO 50% EXTRA WINNINGS, on your Combo bets for all football, tennis, basketball, baseball, American football, and hockey matches!
It's simple - the more selections on your bet, the higher your winnings will be! To take advantage of the Combo+, each of your selections must have minimum odds of 1.25.
To find out all you need to know about Combo+, please visit the following page
What is Prono Foot?
Prono Foot is a prediction game. Each week, betFIRST creates for you different types of grid made of various football matches. By finding the correct result or the correct exact score of all the matches included in the grid you can hit the Jackpot. You can therefore win up to €1 000 000 every week!
What is Odds Power Up?
Odds Power Up is an exclusive feature that optimises your betting experience. The handy feature gives the most accurate and competitive odds in Belgium on certain sport events.
The feature is available on the following pre-match football markets:
- Winner FT
- Total Goals
- Both teams to score
The feature is available on the following pre-match basketball markets:
- Winner FT
- Handicap FT
- Over/Under FT
How do I create my own Coupon?
You can create your own custom coupons while browsing the All Leagues block which can be found after selecting the sport of your choice. Thanks to that option, you can see all events from the selected leagues in one view to make it easier for you to place combo bets across all your favourite leagues. The personalized information is available on all devices (mobile, tablet, and desktop).
You can select up to 10 leagues per sport at once. It is possible to mix leagues from the same sport only. All you have to do is to:
- Select the sport of your choice
- Select the All Leagues tab
- Generate your coupon by clicking on the Create a Coupon button
What is the “My Leagues” option about?
This feature allows you to quickly find your favourite leagues. In order to personalise your betting experience, you must log in to your account first. Once you’re logged in, you can start marking the leagues of your choice as favourite. All you have to do is to.
- Select the sport of your choice*
- Go to the “All Leagues” tab
- Click on the star icon of the league you want to mark as favourite (the icon will turn into yellow)
- Go to the “My Leagues” tab to find all of them in one click
You can obviously decide to add/remove leagues at any time. If you wish to unmark some of them all you have to do is to click on the star icon again.
It is worth mentioning that if you are not able to find one of the leagues you marked as favourite under the “My Leagues” tab it simply means that no bets are currently available for this particular league. As soon as some brand new markets will be available, the league will automatically get displayed again.
* Please consider that this tool is available on the following sports only: Football, Basketball, Tennis, Volleyball, Handball, Ice Hockey, American Football and Baseball.
How can I use the “My Teams” option?
This feature allows you to quickly find your favourite football teams. In order to personalise your betting experience, you must log in to your account first. Once you’re logged in, you can start marking the teams of your choice as favourite. All you have to do is to.
- Select the football league of your choice*
- Go to the “Teams” tab
- Click on the star icon of the team you want to mark as favourite (the icon will turn into yellow)
- Go to the “My Teams” tab under the football section to find all of them in one click
You can obviously decide to add/remove teams at any time. If you wish to unmark some of them all you have to do is to click on the star icon again.
It is worth mentioning that if you are not able to find one of the teams you marked as favourite under the “My Teams” tab it simply means that no bets are currently available for this particular team. As soon as some brand new markets will be available, the team will automatically get displayed again.
If you use the app (iOS or Android), you can simply tap the My Teams icon located in the navigation header at the bottom of your screen to access this very useful section.
* Please consider that this tool is available on the following leagues only: Premier League (England), Ligue 1 (France), Jupiler Pro League (Belgium), Serie A (Italy), Bundesliga (Germany), La Liga (Spain), Eredivisie (the Netherlands), Super Lig (Turkey), Primeira Liga (Portugal), MLS (United States), 2022 World Cup (Word) and UEFA Nations League (Europe).
What is the Lucky Bet feature?
This smart Lucky Bet feature has been built for true football fans. To make your experience like any other, we came up with a real Bet Suggestion tool that enhance the thrill of live betting on mobile and tablet.
The suggested pre-selected market is triggered based on what’s occurring throughout the game. For example, Barcelona a corner kick. We automatically select for you the Over/Under Corners market with the available odds for the next 60 seconds.
All you then have to do is to add this selection to your betting slip to maximise your chances of winning.
Alternatively, you can decide at any moment to either minimise that option or to mute it by clicking on the bell icon which allows you to stop the Bet Suggestion feature from appearing for a specified period of time.
What is the Lucky Bet Team?
Lucky Bet Team is a revolutionary set of betting markets covering a group of football events that all kick off at the same time giving you the chance to enjoy a very unique and tailored in-play experience on mobile and tablet devices.
The markets are therefore settled based on the aggregate result of all the matches.
For example, if on a Tuesday night six Champions League matches start at the same time (21:00), the Lucky Bet Team markets cover all six games. You can then place in-play bets on the available aggregate markets for all six games, such as Over/Under 22.5 goals or whether the home teams will score more than the away teams.
You can access Lucky Bet Team events by clicking on the corresponding icon from the following sections:
- Tab located in the Hamburger Menu under the In-Play tab
- Tab located under the Live Summary section on the Homepage
- Tab located under the Live section accessible from the In-Play icon in the header
To help you follow all the games at once, we thought of creating two unique widgets summarising all the action in one screen. To find out more about the rules attached to Lucky Bet Team events, please refer to our Football Betting Rules section.
How do I make use of the Tooltip option?
The most popular bet types across all the major sports (Football, Tennis, Basketball, Ice Hockey and Volleyball) support a tooltip option to help you better understand what the market is about. To find out more about them, all you have to do is to click on the Information icon located right next to it.
If you wish to find more detailed information regarding all the markets regardless of the sport, please visit the Sports Betting Rules (https://betfirst.dhnet.be/en/support/sports-rules/) section.
How can I use Book a Bet?
If you wish to place a bet in one of our betting shops, you can use Book a Bet to prepare your betting slip. This way, you do not waste any second in the shop! All you have to do is to.
- Select as many pre-live selections as you want to (live selections are not supported)
- Click on the Generate Code button displayed on your bet slip
- Go to the shop and enter the code into our terminal or ask the Cashier to do so
- Place your bet
Please consider that you can also check that your codes generate the right selections by using the Enter booking code field located underneath the betting slip on desktop. On mobile devices, select the Book a Bet tab from the Hamburger menu (Extras section) to access it.
How do I make use of the Live Alerts?
This feature is only available to IOS and Android users. If you have not downloaded the App yet, you can do so by visiting the following page.
All you have to do is to toggle the Live Alerts button into the on position. This can be found on all football events, or either on the bet receipt.
You will then be able to select the kind of alerts you wish to receive when the match is underway. You can choose from a large range of incidents (goal, penalties, yellow cards, red cards, full time result…).
Once your choice is made and the feature enabled, you will be kept informed throughout the match of the main facts in order not to miss out on anything!
Please consider that the feature is only available for the event(s) of your choice which means that you have full control of the games you want to receive live alerts on. It also means that you have to enable the feature for each and every event you are interested in.
What is the Bet Assist feature?
Bet Assist is a powerful feature which gives you cutting-edge data on a very wide range of bet types. It covers all main live and pre-live football, tennis, basketball, american football, ice hockey, handbal, futsal and baseball events.
By clicking on the Bet Assist button located next to the market name, you will then access premium statistics to help you bet on the right outcome. The more you make use of it, the more you could increase your winnings!
How can I reorder the bet types per event?
We give you the chance to mark the markets you usually bet on as favourite in order for you to find them very easily. All you have to do is:
- Select the event of your choice (Pre-Live or In-Play)
- Click on the star icon located on the right hand side of the bet type you want to mark as favourite (the star icon will turn into yellow)
By doing do so, all the markets you’ve flagged as favourite will be displayed at the top to ensure you can quickly bet on them.
Please consider that if you clear cache and cookies of your browser or close the App, your favourites won’t be remembered.
PMU Horse Racing
What is PMU?
What is the difference between PMU and normal horse racing?
The special thing about PMU is that you play against other players. The stakes of all players are added to the prize pool and divided amongst the winners. So you play against other players instead of directly against the bookmaker. The more players you have, the more you can win.
How many races does PMU offer?
PMU is very popular and you can play on many horse races. Did you know that PMU represents 80% of the betting on horse races worldwide? They organise 2,000 meetings a year with about eight races per meeting. With flat racing (galloping), trotting (trotting) and jumping (races with jumping), there is a great variety of races.
What is a meeting?
A meeting is a term used in equestrian sports for a gathering. A meeting consists of about eight separate horse races.
How can I best start betting on PMU?
There are a lot of betting opportunities at PMU. It may seem difficult at first. Don't worry, we'll explain all the betting markets in detail later! The first thing you should decide is whether you'd rather have several small wins or go for that one big hit! Whatever you prefer, PMU will have the right betting market for you.
Why are there no fixed odds available at PMU?
At PMU, you don't play against the bookmaker, but against other players. The more you bet on a particular race, the bigger the prize pool will be. The payout depends not only on how many people bet, but also on what they bet on. If many players bet on the same winner(s) as you, the payout for winning will be smaller. The final payout if you win will therefore only be known just before the race. If the race is not too far in the future, PMU will give you an indication of the payout based on the bets that players have already made. Full transparency!
How much can I win at PMU?
A lot! Of course, it depends on how many players are taking part, but every Sunday a prize pool of €500,000 is guaranteed at the Quinté+.
What types of bets can I place at PMU?
PMU offers many possibilities. There are the Simple Gagnant and Simple Place bets. Then you have the bets Couple Gagnant, Couple Place and Couple Ordre. There is also Trio and Trio Ordre. The above bets are available at every horse race.
Then you also have the 'Exotic bets' and these are bets that are offered once a day. These are called: Tiercé, Quarté+ and Quinté+. With these types of bets you can win very large prizes. Finally, there are a number of bet types that come along once in a day. You have the Mini Multi and the Multi, 2sur4, Super4 and the Pick5.
Let's discuss all the bets!
What do Simple Gagnant and Simple Place mean?
The first one is Simple Gagnant and here you bet on the winning horse. The second is Simple Place and here the horse you choose must finish among the first. What exactly is meant by 'first' depends on the number of horses in the race. If there are eight or more horses in the race, the bet is good if your chosen horse finishes in the top three. However, if there are four to seven horses in the race, your horse must finish in the top two. The minimum stake for this bet is €1.50.
What does Couplé Ordre, Couplé Gagnant and Couplé Place mean?
With these three types of bet, you have to choose two horses. With Couplé Ordre, you choose which horse will finish first and which will finish second. The bet will only win if they both finish in the top two in the order you specify. With Couplé Gagnant, these two horses must both finish in the top two, but the order doesn't matter. When you choose Couplé Place, these two horses have to finish in the top three and it doesn't matter in which order.
Obviously, Couplé Place is easier to predict than Couplé Ordre. Logically, the payout is also higher when you bet on Couple Ordre and get it right. With Couplé, the minimum bet is €1.50.
What is Trio and Trio Ordre?
With these bet types, you choose three horses each time. You have two options with Trio. First is the ordinary Trio, which means that your three horses have to finish in the top three. The order is not important. It's basically similar to the Simple Place and the Couplé Place, but with three horses.
There's also the Trio Ordre, where the three horses you choose must finish in the top three in exactly the order you indicated. This bet only applies if there are between four and seven horses in the race. Trio bets have a minimum stake of €1.50.
What is the 2sur4?
Here you choose two horses and if these two horses finish in the top four, the bet is won. It doesn't matter where the horses finish in the top four. This bet is only available if there are at least 10 horses involved. The 2sur4 has a minimum bet of €3.
What are Multi and Mini Multi?
The first difference between the two is that with the Multi you have to choose between four and seven horses and with the Mini Multi between four and six. The second difference is that the Multi applies when there are at least 14 horses in the race and the Mini Multi applies to a race with 10 to 13 horses.
The bet is winning if you have picked the top four. Again, the order doesn't matter. For example, if you pick six horses for the multi and four of the six finish in the top four, you win part of the prize pool.
Since you have the choice to pick either four, five, six or seven horses, it becomes easier if you pick more horses. Players who choose four horses get more payouts than players with six horses chosen. The Multi and the Mini Multi have a minimum bet of €3.
What are the Super4 and the Pick5?
The Super4 requires you to correctly predict the first four horses in the correct order. With the Pick5, this is with five horses, but with the Pick5, the order does not matter. In a race with five to nine horses, you can bet on the Super4. The Pick5 is for races with more than 10 horses. The Super4 and the Pick5 have a minimum bet of € 1.
What are the 'Exotic bets'?
Exotic bets is a collective name for some types of bets that are only available once a day. These are the Tiercé (third), the Quarté+ (fourth) and the Quinté+ (fifth).
What is the Tiercé?
You pick three horses that finish in the top three. Those who get the top three correct get the largest share of the prize pool. If you get the three horses right, but not in the exact order, you still get money paid out. Tiercé is therefore a kind of combination between Trio and Trio Ordre in one bet. The Tiercé has a minimum bet of €1.
What is the Quarté+?
With the Quarté+ you bet on four horses. The top prize goes to the people who predicted all four horses in the right order. As with Tiercé, you also get paid if you picked the four horses correctly, but in the wrong order. There is also a third prize for picking the first three horses correctly; again, the order does not matter. The Quarté+ has a minimum stake of €1.30.
What is the Quinté+?
The Quinté+ is for real bettors. With this bet, you choose five horses. You therefore have to get all five horses right in the exact order you want; extremely tricky. However, if you get all five horses right, but not in the correct order, you also win. Then you also get a prize if you get the first four right, and also if you get the first three right. In both cases, the order does not matter. Of course, as you can understand, the payout is less and less. Every Sunday a prize pool of €500,000 is guaranteed! At the bigger events this is even 1 or 2 million. To win this top prize, you need to predict the five first places in the correct order and have the right lottery number (between 1 and 3,000). The Quinté+ has a minimum bet of €2.
What if a horse does not take part in the race?
The impact that it will have on your bet depends on how many non-runners there are in the race, the type of bet and whether you had chosen the non-runner in your selection. Depending on these factors, your bet will be converted to another bet type or you will receive a refund of your stake.
BetFIRST TV
Do I need to pay to view betFIRST TV?
betFIRST TV is free of charge. However you must have money on your betFIRST sports account (€5 minimum) or have placed a bet within the last 48 hours in order to view the TV channel.
If you have less than €5 in your account and have placed a bet of €1 or more within the last 48 hours you are eligible to view betFIRST TV.
What am I allowed to do with the programmes that I stream?
You are only permitted to access betFIRST TV for your own personal use. Videos streamed from betFIRST must not be copied or reproduced without the express permission of the company.
What are the system requirements needed to view betFIRST TV?
The latest version of Adobe Flash Player may be necessary.
Operating System: Windows XP / Vista / 7 / 8 / 10 / Mac OS X.
Web Browser (any of the following): Mozilla Firefox, Apple Safari, Google Chrome, or Microsoft Edge.
Broadband Speed: Connection speed of 512kbp/s or higher.
Please note that you must ensure that you always use the latest version of both the operating system and the web browser you are using to make the most of betFIRST TV. Otherwise you may face problem while using this service.
Why can I only watch betFIRST TV in Belgium?
We are not allowed to offer our live streaming services outside of Belgium. We use your IP address to present the events available to you.
Can I view betFIRST TV in a bigger window?
betFIRST TV can be viewed in two different sizes. It can be viewed from the top right hand side of the page. It may also be viewed in a larger window by clicking the Enlarge icon on the video player (icon is in the shape of a rectangle). Please note that if your screen resolution is smaller than 1440 pixels, this options will not be available.
Please also note that you can continue to see the video when you scroll down the page or when you want to bet on another available event in the video, by clicking on the pushpin icon. If you would like to view another event, select the event you want and then click on the push-pin icon again in order to change the video.
Is betFIRST TV also available from my mobile or tablet?
You can enjoy betFIRST TV from any mobile device - smartphone or Android or Apple tablet - on the go or from home.
Why can't I find a Live Betting event that was scheduled in the betFIRST TV calendar?
Occasionally events that were scheduled on our live betting calendar are removed or are interrupted while the event is going on. This is generally because of technical issues such as a lack of TV coverage.
What is the time-delay on betFIRST TV coverage?
Although we advertise as live video, there can be around (but not limited to) a ten to 30 second delay compared to live. The delay is in most cases similar to many live TV broadcasts even though it might occasionally be longer. The speed of your broadband may affect the length of the delay.
betFIRST does not acknowledge or accept any liability if the scoreboard or live score update is delayed or incorrect. It is your responsibility to be informed of the score.
What do I do if betFIRST TV has stopped or timed-out?
If your live video stream times out, it may just be a temporary interruption in the connection.
You can restart the stream by clicking on the event link again or by refreshing your browser. You can do this by clicking the refresh button in your browser or pressing the F5 key on your keyboard.
If you have an internet connection of greater than 1Mbps, but you still experience a lot of buffering when viewing the stream, the problem is most likely to be caused by network congestion over your ISP connection.
You also need to install the latest version of your browser and ensure you have Flash on your system.
What if the video is playing but the audio isn't?
Make sure that your computer has a sound card to play the audio and your audio levels are turned up. Make sure that you have the necessary software and that it is currently supported. Reinstall Flash.
What if the audio is playing but the video isn't?
This issue may occur if there is not enough bandwidth to play both audio and video. You may receive sound even though the video is not present because audio requires less bandwidth to be available.
How can I check that my Flash Player version is up to date?
To check if you have the right version of Adobe Flash Player, please visit Adobe website. If you do not have Adobe Flash Player, please download it.
Technical Problems
What do I do if there's a technical problem with the site?
We do everything possible to ensure that the site is functioning correctly at all times. However, certain elements may be interrupted from time to time. Please be patient and try refreshing your browser. You can also contact out Customer Services, which are available 7 days a week (from 9am to 10pm) for any questions you might have.
Marketing
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To receive the newsletter, you just need to be registered with a valid email address. To unsubscribe to the newsletter, send us an email or click on the unsubscribe link found in the newsletter.
I receive betFIRST emails in my spam folder. How can I get them sent to my inbox?
The number of legitimate emails from betFIRST being automatically deleted or redirected to SPAM or BULK folders is steadily increasing due to new anti-spam filters implemented by software and service providers.
We therefore encourage you to reconfigure the anti-spam filters in your inbox. This option is available to you whatever your e-mail provider. We also strongly advise that you add betFIRST to your contact list to avoid this type of inconvenience.
How do I manage my marketing preferences?
As per the GDPR guidelines, you are entitled to review and edit your marketing preferences at any time. All you have to do is to:
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You can for instance decide to receive marketing emails from us and to stop receiving marketing SMS from us.
How do I access my Inbox?
In order to keep yourself up-to-date, you must keep an eye on your Inbox. This way, you can be informed of all the latest features and information related to your account. All you have to do is to click on the Post icon located in the bottom right corner on desktop and in the Hamburger Menu on mobile devices.
You are always notified about new messages as the Post icon shows you the number of unread messages you have in your inbox.
If you wish to disable this feature, you can simply switch it off at any time by turning off the switcher button located at the top of the Inbox.
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If you are yet to receive custom Push Notifications, all you have to do is to give your consent on the opt-in prompt pop up which is triggered upon login.
Please consider that the prompt pop up is not always automatically triggered for your convenience. Therefore, you may have to enable it by opting in to that service through the settings of your browser or App.
Contact Us
(Go Back)
Welcome to betFIRST!
Our team is available 7 days a week to assist you promptly.
To help us better understand your query, please provide as much information as possible. You can reach us through various channels: live chat, phone, email, or post.
Sending your request once is sufficient unless you need to clarify something.
We strive to provide exceptional service and look forward to assisting you.
Thank you for choosing betFIRST!
Contact us by Chat
Chat now with one of our operators. Available every day from 9:00 to 22:00. Click here to start the chat
Contact us by Phone
At betFIRST, we are dedicated to providing exceptional customer service and support. Our team is available to assist you seven days a week, from 10:00 to 20:00. Whether you have questions, need assistance, or would like to provide feedback, we are here to help.
Operating Hours:
Our customer service representatives are available to assist you during the following hours: From Monday to Sunday: 10:00 - 20:00
How to reach us:
Getting in touch with our customer service team is quick and easy. Simply call us on the following phone number and our friendly representatives will be ready to assist you:
Main Customer Service Line: +32 2 886 00 41
Option 1: Customer Service Team
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