betFIRST GENERAL CONDITIONS OF USE
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LEGAL WARNING


betFIRST is an online betting service provided by the Belgian company Sagevas S.A. (« Sagevas ») which owns an official licence (F and F1+) given to her by the Belgian Gambling Commission.

Please read carefully the General Conditions of Use which form an agreement between Sagevas and the User. By clicking 'I accept the General Conditions of Use' on the registration page, You recognise that You have read the present conditions as well as the betting rules and that You are bound by them in Your contractual relationship with Sagevas since the last update of the General Conditions of Use. In case the User disagrees with the General Conditions of Use of the betFIRST Site, the User is in no way obliged to click 'I accept the General Conditions of Use' and should stop his/her use of the betFIRST Site and Services.

Please read the General Conditions of Use carefully and make sure You understand the content. If You have any doubts concerning Your rights or obligations in regards to accepting these Conditions, please consult a lawyer. It is important that You are well informed about the current laws before registering. Certain gambling games can be prohibited by law under certain jurisdictions and according to certain conditions, or even prohibited by law under certain jurisdiction.

betFIRST assumes no responsibility in terms of questions of jurisdiction.

1. Introduction

1.1 betFIRST is a brand owned by Sagevas S.A, having its registered office at Rue des Francs 79, 1040 Brussels under the Crossroads Bank for Enterprises number 0832 457 166 (hereinafter referred to as "betFIRST", "we", "our" and/or "our").

These General Conditions of Use (hereafter referred to as 'GCU') regulate the use of the betFIRST Site and Services offered on the betFIRST Site (hereafter referred to as 'the Site') by the User (hereafter referred to as "the User", "You" and "Your").

1.3 betFIRST is authorised and regulated by the Belgian Gaming Commission, Cantersteen, 47 1000, Brussels. betFIRST operates under a licence F1 under licence number FA116764, to offer online gambling services.

1.4 With respect to Belgian law and regulations defined by the Gambling Commission, access, creation of an Account and use of the betFIRST Site is strictly prohibited to those under the age of 18.

1.5 By accepting the Terms and Conditions on the registration page, You acknowledge that You have read and accepted:

  • The present GCU of the Site, as well as
  • The 'Rulebook' which contains the rules applicable to sports bets;
  • The 'Special Conditions' applicable to different promotional offers and bonuses.
  • Our Privacy Statement
  • Our Cookie Declaration
  • Our GDPR readiness statement

(all together “the Terms and Conditions”)

1.6 If You disagree with the terms of our Terms and Conditions and don't accept to be bound by them, You must leave the Site immediately and stop using the betFIRST Services.

2. Definitions

The following words and terms, when used in this contract, will take the meaning that is stated below, unless any statement is made to the contrary:

SAGEVAS : Operator of online games, providing legal sport betting services via the website betFIRST.be and its declensions.

GCU: General Conditions of Use of the Site;

User Account or Account: personal betFIRST Account opened by the User, always a physical person and not a company, personally on the betFIRST Site and managed by the operator so that the User may place online bets;

Username and password: identifiers chosen by the User upon creation of the betFIRST Account;

You, the User: the User of the betFIRST Services via the Site;

Us: betFIRST.

Site: the betFIRST website under the url betfirst.be and its declensions

Services: the betting and gaming services provided by betFIRST to the User via the Account on the Site under these GCU.

3. Interpretation

Unless stated otherwise:

3.1 References to the present GCU include all references to future eventual modifications of the GCU;

3.2 In case of conflict between the GCU and any other document, the present GCU will take precedence. In the case of bonuses, prizes and offers which are subject to special conditions, these will take precedence over the GCU, unless stated otherwise;

3.3 If one of the present GCU rules is declared invalid, unlawful, void or inapplicable under Belgian law, this will not affect the validity of the remaining provisions and of the part of the affected provision that is not considered invalid, unlawful, void or inapplicable.

In the event that such an invalid, unlawful, void or inapplicable provision would affect the nature of the GCU, it must be considered as having been replaced by a valid replacement rule which reflects as closely possible the condition laid out by the former one.

3.4 By not exercising or enforcing the rules and rights expressed in the GCU, we are in no way wavering, denouncing or abandoning these rights, unless it is recorded in writing, expressly and signed by Us, party who waives .

No waiver by Us of any breach or any provision or clause of the GCU shall be deemed to be a waiver of any other similar or unspecified violation of any provision or clause thereof.

3.5 The current GCU constitute the agreement observed by You and Us concerning use of the Site and replace, if any, previous agreements.

3.6 We are not responsible to You for any failure to execute the GCU due to unforeseen circumstances or Acts of God (force majeure).

3.7 The User accepts that we can modify, update or change the GCU in any way and at any point at our discretion. Such alterations will be in effect as soon as the Site is updated and You are notified. It is the responsibility of the User to ensure that he understands the GCU fully and that he understands that his continued use of the Site will be considered as valid acceptance on the changes made to the GCU.

4. Personal Information

4.1 We reserve the right to demand certain personal information in order to create Your Account. This information includes, but is not limited to, Your first names, surname, sex, date of birth, address, email, phone number, language, currency and passport or identity card number. The User must also create a Username and choose a password. betFIRST reserves the right to ask for proof of this information, for security reasons.

4.2 The information provided by the User must be accurate at the time of registration. The User can at any time access their personal information in the 'My Account' section of the Site, and modify any of this information, including their address, by contacting Customer Services at support@betfirst.be. Failure to update personal information will result in the rejection of transactions by the User's bank or payment provider(s). We have no responsibility for the rejection of such transactions due to failure to provide correct personal details. It is also the User's responsibility to protect his card against loss or theft and to contact Customer Services immediately if the card is lost or stolen. Please note that no modifications can be made to name, surname and date of birth once registered, unless sufficient proof is provided and all changes to such identification data are executed in accordance with laws in Your country of residence.

4.3 Usernames must not be obscene, threatening, racist, pejorative, libellous or in violation of any intellectual property or rights of another. If we consider, at our discretion, that a Username violates this provision or is otherwise inappropriate, we reserve the right to refuse it at any point, without prior warning or notification to the User.

4.4 The Username and password must not be revealed to a third party. The User is personally responsible for all actions using the Service using his or her Username and password carried out by himself/herself or by another party using his or her Username and password. Non-compliance with or violation of the GCU by a third party falls under the responsibility of the User.

4.5 In case of loss or forgetting of passwords or if the User suspects a third party has access to their Account, the User must inform betFIRST immediately.

4.6 betFIRST reserves the right to demand a copy of a valid form of photographic identification (copy of the User’s ID card, passport or driver's licence) before reactivating the User's Account.

4.7 betFIRST can at any point change the password or Username of an Account and will inform the User of the modifications made by using the contact details provided at registration.

4.8 betFIRST guarantees the safety of Your personal details against any unauthorised access. The User is however responsible for the access of any third party to their confidential information and personal data.

4.9 The information provided by the User is strictly confidential and will be used by betFIRST and, if need be, one or more of the company's groups in order to create and manage the User's Account, to group User profiles and to provide You with access to the Services available on this Site.

4.10 The information provided by the User is strictly confidential. betFIRST is however allowed to provide necessary information to the Belgian Gaming Commission or any judicial or fiscal authorities in the case of judicial, fiscal or criminal inquest.

4.11 Personal information is used by betFIRST to create and manage the User's Account. betFIRST will also use this information for commercial means unless the User expresses their desire for the contrary when registering at the Site. In case of acceptance, betFIRST can use the User's personal information to send them direct marketing emails and SMS messages concerning new products and/or offers that we feel would interest them, offered by both ourselves and other groups within the company. The User will receive these offers from registration. The User can choose to unsubscribe by contacting our Customer Services at support@betfirst.be.

4.12 For more information concerning Your personal data and its use, please consult our GDRP Readiness Statement and Privacy Statement, which form entire part of these GCU.

5. Creation of an Account

5.1 Before being able to place bets with betFIRST, You must first create an Account on the Site, for security reasons. You can create Your Account from the registration page.

5.2 In order to register with betFIRST, You must be at least 18 years old. You acknowledge that use of the Site is prohibited to those under 18 and that You will not enable or help a minor to open an Account.

5.3 Once registered, You accept to abide by the GCU at all times.

5.4 You can neither request nor open an Account if You are acting on behalf of someone else or for the profit of a third party.

5.5 All information provided by You from Your registration and opening of an Account as well as in Your utilisation of the Site, must be complete, precise and true at the time of registration. You must inform betFIRST immediately in case of changes in personal data provided at registration or if You need to modify any of Your personal information.

5.6 By accepting the present GCU, You certify that the origins of the funds used by the User are not illegally sourced and that You will never use the Service as a means of transferring money. You will not use the Service for an illegal or fraudulent activity (including money laundering), in conformity with the law. Should betFIRST have doubts about the legality or the origin of funds used by the User in online gambling, betFIRST reserves the right to terminate or block the Account(s) of any User, at any point, until the problem has been resolved.

5.7 You are not allowed to either open an Account or use our Services if You or a member of Your household is, or has been over the past two years, our employee or an employee of a Sagevas group. 'Employee' signifies agents, suppliers, developers or associates and all people affiliated with betFIRST. 'Affiliated with betFIRST' signifies betFIRST and any holding or subsidiary company of betFIRST, any subsidiary company of the aforementioned holding company and any of the groups linked with such a holding or subsidiary company.

5.8 betFIRST allows only one Account per person / household. Therefore any Accounts opened under the same postcode/personal details/IP address or those that are found to be connected in any way to an existing Account will be closed immediately and any bets will be voided at the discretion of betFIRST. betFIRST reserves the right to reclaim any winnings or bonuses attained by these means and any withdrawal requests will be refused.

5.9 You acknowledge that funds deposited in Your Account will not gain interest and that betFIRST is not to be considered as a financial institution.

5.10 You acknowledge that betFIRST prohibits the use by a User or any third party of automated, electronic or other applications in the automatic decision making process of any game on the Site, whether the attempt is made by You or a third party. If betFIRST suspects the use of such an application on the Site, betFIRST reserves the right to cancel all bets made with the help of such an application and/or exclude the User from any promotions or game in which such an application could be used, and/or suspend the Account in question during the investigation and to close the Account at its discretion. betFIRST considers the use of any such application as attempted fraud and reserves the right, in such a case, to not reimburse funds from the closed Account and to cancel all bets still being played.

5.11 You cannot open an Account if You live in a country in which the opening of an Account and/or the use of our Services is illegal ('prohibited countries'). It is Your responsibility to ensure that online gaming is legal within Your jurisdiction. We reserve the right to immediately terminate any Account which has been opened by a User from jurisdiction where, to the best of our knowledge, online gaming would be considered illegal.

5.12 We cannot guarantee or take responsibility regarding the legality of online betting in Your country, nor can we accept responsibility for any sanction imposed upon You by the governing authority of Your country for the (illegal) use of this Site.

5.13 In accordance with Belgian law the practice of the games offered on the Site is strictly forbidden to magistrates, notaries, bailiffs and members of the police in the course of their duties. In accordance with the procedure set out in this section 5 of the GCU- “Creation of Account”, the User shall declare on their honour not to exercise an occupation that would violate the provisions of this article.

6. Currency

Only the following currency is accepted on the Site: Euros (EUR/€).

Only applicable if at one point in time other currencies would be allowed on the Site:

The currency You use must be the same as the one chosen when You opened Your Account for the first time. We reserve the right to suspend the placement or the outlay of bets and/or winnings respectively in certain currencies and to pay funds in the corresponding currency into Your Account.

7. Use of your User Account

7.1 Your Account is strictly personal. No one apart from You may use, play or bet with Your Account, or use it to accept payment of winnings, bonuses or prizes. The use must above all ensure that minors and other vulnerable people do not have access to the Account.

7.2 Under no circumstances must You reveal Your User details to a third party. Only You are responsible for their possible use or abuse.

7.3 Bets are only valid if they have been accepted on to Our servers. Until acceptance of a bet by a server, all information concerning the bet or game is considered an invitation to play and/or bet.

7.4 In order to place a bet You must have sufficient funds in Your Account.

7.5 Only bets placed from Your Account will be accepted and all winnings created with our Services will be credited to Your Account. You can only make deposits or withdrawals from the 'Cashier' page, in conformity with the GCU.

7.6 Once Your bet has been validated, You cannot cancel, change or revoke it.

7.7 We reserve the right to refuse or limit bets at our discretion, for whatever reason. If a bet is considered or declared void by Us, the amount deducted from Your Account will be reaccredited to it.

7.8 The total maximum possible win (after deducting stake) for any one User per betslip is €500,000. betFIRST reserves the right, at any moment, and at its sole discretion, to reduce the betting limits according to the type of bet, sport and league at the moment of the validation of the bet.

7.9 A User cannot place the same bet, or the same combination, more than once. Any splitting of bets is thus strictly prohibited. Combinations where the User has used the same elements more than once may have their bet refused by betFIRST. Combining these elements with other elements so as to conceal any fraudulent activity, may be considered as one - and only one - combination. If any User is suspected as having placed a bet in this way, the total winnings gained from these bets will be restricted to the maximum winnings limitations as per clause 7.8 above.

7.10 We will carry out random security tests at Our discretion. You accept that We could ask You for supplementary information in a security test and that We can suspend, close Your Account or withhold Your payment until we receive the requested information.

7.11 Deposits made to Your Account should be commensurate with the betting volume. Therefore, if in betFIRST's discretion, there is suspicion of abuse (for instance, where a deposited amount has not been used for an appropriate level of bets and the User then makes a withdrawal request in relation to that deposited amount), betFIRST reserves the right in its absolute discretion to cancel the respective deposit(s) in part or in full, to refund the deposit amount, to retract any costs that may have resulted in conjunction therewith and to close the betFIRST Account indefinitely. betFIRST further reserves the right to request and obtain satisfactory proof of deposit and additional copies of personal identification in such instances prior to processing any withdrawal request, the processing of such request to be entirely at betFIRST's discretion.

7.12 Any Account that has not been used on the website in 12 months becomes “inactive”. In the event of this happening, we will notify You via email using the address You provided while subscribing (if You wish to change this address, please contact our Customer Service). For Accounts with a positive balance that remain inactive, a monthly direct debit of €5 will be issued for inactive Accounts until Your Account displays a zero balance. If any new transaction is conducted on the website, Your Account will no longer be considered as “inactive” and the above mentioned direct debit will automatically be cancelled.

7.13 We reserve the right to modify, suspend or withdraw the use of all or certain gaming or betting Services, temporarily or indefinitely, at any point, without explanation or compensation, in accordance with these GCU or when we are legally obliged to do so.

7.14 All complaints relative to the use of the Services on the Site, the history of Your Account or its funds must reach Us within the 14 days following the date of its publication online. The continued use of the Site from the period after those 14 days will signify Your acceptance of the use of the Services on the Site, the history of Your Account or its funds.

8. Financial Transactions

8.1 You are entirely responsible for any payments due to betFIRST. In case of conflict, You cannot refuse payment or reverse transactions and You must also compensate betFIRST for any fines charged because of Your payments. betFIRST can, at its discretion, block access to the Service or stop paying certain Users.

8.2 betFIRST reserves the right to check the solvency of any of its Users using the information provided at registration, via the User or via a third party. The User is obliged to collaborate with such solvency check.

8.3 The minimum deposit amount is €10 if You want to open or top up Your betFIRST Account, so You can place bets. You can make a deposit at any time using legally allowed payment cards, an electronic wallet, a prepaid card or a bank transfer. Please note that the available payment methods will depend on the payment methods available on the Site, Your currency and jurisdiction. betFIRST cannot be held liable for the non-availability, even temporarily, of certain payment methods.

8.4 Before permitting a withdrawal, especially Your first withdrawal, betFIRST reserves the right to request additional information and supporting documents to prove Your age, identity and home address so that we can confirm Your identity. Such information and documents are necessary for security purposes and enable Us to check that the personal information You provided at registration corresponds with the information on the document You send Us now. In the event that there is any discrepancy between the information, betFIRST reserves the right to cancel any bets or withdrawals in progress, to confiscate the balance and close the Account. In the event of documentation indicating such fraud, a complaint regarding the User along with all its personal information and betting history will be forwarded to the relevant authorities, such as but not limited to the Belgian Gaming Commission.

8.5 betFIRST's Customer Services will allow a withdrawal request, only after verifying the identity of the User and the User Account, and after having confirmed that the User has no outstanding payments to betFIRST. All withdrawal requests will therefore require User authentication.

8.6 No withdrawal request can be processed before the complete validation of the User Account by Sagevas. Sagevas reserves the right to request any information or document deemed necessary in order to validate money deposits and withdrawals. Any withdrawal request made by the User that fails to be validated one year after the initial withdrawal request will be automatically cancelled and the funds will be remitted to Sagevas without any possible recourse by the User.

8.7 Funds may be withdrawn at any point. However specific rules apply to bonus withdrawals. A minimum Playthrough (number of minimum bets that must be placed before being able to withdraw Your bonus) must be carried out to unblock Your bonus. The conditions of use concerning bonuses can be found on the Site under the Promotional Offers and Bonuses Conditions.

8.8 If we credit money to Your Account through a promotional offer, this money can only be used to place bets on our Site. You cannot withdraw these funds, unless stated otherwise in the promotional conditions.

8.9 We reserve the right to pay withdrawals, either in part or in whole, via one of our intermediary payment methods with which deposits are made by You.

8.10 Users can withdraw a minimum amount of €10 from their betFIRST User Accounts and any sum above this. If Your Account contains €10 or less and You wish to close Your betFIRST Account, we ask that You contact Us at support@betfirst.be and we will handle the transfer.

8.11 Due to possible money laundering implications, Users depositing on betFIRST must bet at least 20% of their deposits, from the previous 12 months, before requesting a withdrawal.

9. Closure of User Account

9.1 In case of failure to comply with the GCU and other conditions of the Site, we reserve the right to, at any point, without prior warning and with disregard for all subsequent measures which would be taken, to suspend or close Your Account, refuse You access to part or all of our Services, notably the placing of bets, games or transactions or withdraw our promotional offers whilst the case is resolved. If we suspect that You have used the Site for money laundering, all positive funds in Your Account will be blocked and will be used to cover the fees owed by You.

9.2 The User or betFIRST can decide each individually to put an end to this agreement at any point.

9.3 betFIRST can close the User's Account in the case of fraud, infraction or suspicion of fraud or of violation of the GCU by the User. Under this condition, betFIRST reserves the right to not reimburse the funds remaining in the User's Account and to confiscate it.

9.4 If Your Account has a positive balance, it is Your responsibility to inform Us should You wish to withdraw it and close Your Account, following which, we will proceed to send Your money via transfer to Your Bank Account. Any bets left in play will be cancelled.

9.5 Upon closure of the Account a User, unless a statement is made to the contrary and provided that all other previously agreed rights and obligations have been fulfilled prior to the closure, betFIRST will be absolved of any obligation towards User.

9.6 Please note that Account closure shall be done only if requested by You or by Us according to the points specified above.

9.7 You can end this Agreement, at any point, by writing to betFIRST at support@betfirst.be, provided that You have no outstanding payments due to betFIRST. The termination of the Contract will take effect only once You have received written confirmation from betFIRST. From the moment when the Agreement has been terminated, You are no longer permitted to use the Services of the Site.

9.8 betFIRST advises the card holder to print receipts of all betFIRST transactions, rulebooks, regulations and payment methods.

10. Indemnification and Compensation

The User will indemnify, compensate and hold harmless all members of the Sagevas group and its partners against all costs, damages and losses (lawyer and legal costs included) in case of legal action, complaint or request made by a third party and caused by or as a result of the violation of the GCU, documents to which the GCU refer, or by the User's violation of laws and rights concerning third parties through the User's use of the Site, or through another person using the User's Account details (Username and password) with or without their permission.

11. Responsible Gaming

11.1 The game must be an entertaining activity and must not become an addiction or a means of controlling financial problems.

11.2 The User can at any point, after registering and opening an Account, ban themselves from using our Services and block their Account, either temporarily or permanently. Once the request has been carried out and the Account has been block and/or shut, no bets can be placed from it and the User will no longer receive advertisements from Us. If the User requests to be banned permanently, we will close their Account and we will request that all funds are withdrawn from the Account. In such cases where the User does not withdraw his funds, we will close the Account regardless in order to fulfil the User's ban request. In order to attain any remaining funds in the Account, the User must contact our Customer Services.

11.3 No Account blocked permanently upon request by the User can be unblocked. We will do our best to ensure that any User who requests permanent exclusion from our Services cannot open a new Account on our Site. However, should such a case arise wherein the User manages to open a new Account using false information or any other method, the User must accept responsibility for any losses he suffers as well as the consequences thereof using the betFIRST Services. In such cases wherein we discover that a User has used false information or other illicit methods to open an Account on our Site, we reserve the right to close the Account immediately. Consult our Responsible Gaming page for more information concerning self-exclusion.

11.4 betFIRST reserves the right to block the Account of any User it suspects to be addicted.

11.5 If the User informs betFIRST of his or her addiction, betFIRST will do everything possible to advise the User about help services.

12. Addiction

Unfortunately, for some people the game becomes an addiction which can lead the psychological, social and financial problems. We try to prevent these risks as much as possible and use games which are entertaining.

We have taken several measures in order to limit risk of addiction and gambling to excess:

  • Providing information to Users about responsible gaming
  • Providing help services
  • Responsible advertising
  • Prohibition of playing on credit
  • Information for Users on responsible gambling
  • Provision of self-banning machanisms

The Sagevas's website provides its Users with an information section on responsible gambling. This section, accessible and visible from the Site's home page, informs Users of the risks associated with excessive or pathological gambling and includes a warning message about playing with moderation as well as information about gambling addiction. The section indicates help services available to addicted Users and is available from every page on the Site.

This section informs Users about limiting and Account blocking mechanisms as well as the list of banned Users controlled by the Belgian Gambling Commission.

 

The provision of self-banning mechanisms


Sagevas provides Users with tools to help them ban themselves from the Sagevas Site. The User determines the length of their temporary exclusion, which can be no less than 7 days.

The User's request for self-banning is taken into account immediately. This means the deactivation of the User's Account during the specified time period or indefinitely, if the User has not indicated any.

During the banned period defined by the User, Sagevas will not encourage the User, by any means, to change their decision. During the banned period as determined by the User, Sagevas will not communicate any individualised advertisements to the User.

The definitive banishment of the User will mean the closure of their Account by the operator. The User cannot open a new Account for three years from the date of this closure.

 

Help services


Sagevas works to provide and promote help centres for gambling addiction on its Site, for example:

Association for the prevention of abuse and the protection of gamblers
Rue d’Arlois 16 – 1000 BRUXELLES
Tel : 02/514.02.08
Le Pélican a.s.b.l
Boulevard E.Bockstael 230 – 1020 BRUXELLES
Tel : 02/502.08.61

Louvain-la-Neuve Guidance Center
Mental Health Service
Grand Place 43 – 1348 LOUVAIN-LA-NEUVE
Tel : 010/47.44.08

Liège Province Social House
Boulevard d’Avroy 28/30 – 4000 LIEGE
Tel : 04/237.27.40

Liège Gamblers Anonymous ; Marc Crijns
Rue de l’Eglise 3 – 4032 LIEGE (Chênée)
Tel: 0486/18.40.90
Website: http://users.skynet.be/joueurs

Gambling Addiction Clinic Dostoïevski – CHU Brugmann
Place Van Gehuchten 4 – 1020 BRUXELLES
Tel : 02/477.27.7702/477.27.77
Mail : serge.minet [@] chu-brugmann [.] be
Website: http://www.chu-brugmann.be

You can also contact:

SOS JEUX: 0800/35.377
Télé-accueil: 107

Websites which deal with these issues:

http://www.cliniquedujeu.be
http://www.blogtonjeu.be

 

Responsible Advertisement Communication


Sagevas respects ethical codes concerning advertising and addiction, as well as the rules established on the subject by the Belgian Gambling Commission.

 

Ban on playing with credit


Sagevas never promotes gambling via credit, in adherence with both the law and the practical ethics of responsible gambling. No link shall be made between gambling and credit. In this way, Sagevas never allows gambling with credit nor facilitate access of Users using credit to the Site.

As such, direct transfers from one User's Account to another is strictly forbidden, as this could constitute a form of credit between them and could potentially lead to debt.

13. Limits of Responsibility

13.1 betFIRST is never responsible for losses and/or damages, either direct or indirect, that either You or a third party suffers when using the Site due to any modification, suspension or interruption of the Service. or any other link suggested by betFIRST.

13.2 betFIRST is never responsible for losses, which includes but is not limited to loss of winnings, resulting from the malfunction of the Service following any delay, interruption, transmission, loss or corruption of data, malfunction of communication lines, misuse of the Site or its content by anyone, error, omission or any factor independent of our control. If winnings are cashed or received into Your Account due to a Site error, betFIRST reserves the right to retrieve any such winnings from which You may have benefited during the error and You are automatically obliged to repay betFIRST the amount cashed and to inform betFIRST of the error. betFIRST reserves the right, at its discretion, to directly deduct the amount You erroneously received from Your Account.

13.3 betFIRST is never responsible for Acts of God (force majeure).

13.4. betFIRST GIVES NO WARRANTIES REGARDING THE SERVICES CONTAINED IN THIS AGREEMENT. ALL SERVICES ARE PROVIDED ON AN “AS IS” BASIS. BETFIRST DOES NOT MAKE ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WHICH ARE SPECIFICALLY DISCLAIMED PURSUANT TO THIS AGREEMENT.

13.5. betFIRST shall never be liable for any incidental, consequential, exemplary, indirect, immaterial or special damages of any kind, including, without limitation, loss of profits, savings, revenue or other commercial loss or the claims of third parties or Users, whether or not advised of the possibility of such loss, however caused and on any theory of liability, arising out of this Agreement, betFIRST’s provision of Services or the relationship of betFIRST and the User. This exclusion of damages shall survive the termination of the agreement between betFIRST and the User.

13.6 In no event shall the total aggregate and cumulative liability of betFIRST, or its employees, affiliates, agents, representatives or third-party providers, for all damages, losses and causes of action incurred by the User under this Agreement, whether in contract, tort, including negligence, or otherwise, either jointly or severally, exceed 500 EUR for all events and for the duration of the agreement between betFIRST and the User. This cap on liability shall survive the termination of the agreement between betFIRST and the User.

14. Promotions

By accepting any prize and/or winnings for one or several games You irrevocably agree to the use of Your username or Your name plus family initials being used for publicity and promotional purposes, without any compensation. We can also contact You to ask Your permission to use other details which concern You, in the same situation.

15. Technical Faults

15.1 In case of software error or technical fault, which is or can be proved by betFIRST on their systems or those provided to them, bets will be cancelled. You will be reimbursed the total sum of the amount placed on the affected bet or game. betFIRST excludes all responsibility for such a fault in either the Site or the betting software.

15.2 Any User who detects a fault with our betting software must inform betFIRST as soon as the fault is discovered by contacting our Customer Services at support@betfirst.be.

15.3 betFIRST can take all necessary measures in case of User abuse and technical faults, including but not limited to blocking the concerned betFIRST Account, freezing funds, refusing and/or cancelling payment of winnings resulting from this technical fault. If the funds are insufficient in the concerned Account, betFIRST is authorised to reclaim or appropriate the amount from the User in relation to all gains resulting from an error and will be considered as owing to betFIRST until complete reimbursement by the User.

15.4 Although every effort is made to ensure that information regarding an event is correct, please use it as a guide only. Betfirst accepts no liability for event information (score, time of game etc) being incorrect. For the purposes of live betting there is always a possibility of delay to the transmission of information and therefore we recommend consulting other resources if You are in any doubt regarding the current information shown.

16. Intellectual Property

16.1 All copyrights, brands, patents and other intellectual property rights of any material, brands or content (including but not limited to software, data, applications, information, text, photographs, music, noise, videos, graphics, logos, symbols, blueprints and other material) contained on the Site, ('Content') belongs to Us or has been conceded to Us to our benefit by the owners of the rights as part of our Service. No use of this Content and the intellectual property related thereto or contained therein is allowed. All rights are strictly reserved.

16.2 Concerning the Content of the Site, the User will not sell, rent or allow any third party to access it, without express permission; change, edit, modify, restructure or adapt it in any way, copy, redistribute or try to access the source code for any purpose; use the Site illegally or for illegal gain or in any way which is contrary to the GCU.

16.3 In case of illegal activity being carried out on the Site by the User, they will be entirely responsible for any damages, cost or expenses resulting from it.

16.4 We permit You the not transferable, unceasing, unexclusive and personal right to see and use the content of the Site via the medium of Your PC, mobile phone or all other forms of access, but only for personal use and not for commercial gain and on the condition of Your strict adherence to the general Conditions.

16.5 You can copy the Content in an unaltered form for private use on Your PC, mobile phone or all other forms of access if such a copy is used appropriately and in accordance with Our Services and Content and if such a copy is permitted by the copyright holder.

16.6 You must inform betFIRST immediately if You become aware of unauthorised use or copying of any part of the Content or any other part of the Site or any unauthorised access or activity relating to the Site, including but not limited to any activity prohibited in relation to the provided Service by anyone (physical or moral person). You agree to, within reason, provide Us with help concerning the search we carry out in relation to the information You have provided Us with. You allow Us a permanent, irrevocable, free, global licence to reproduce, expel, modify, adapt and/or edit any content provided by You on the Site, by email or other form, according to our discretion and without informing You.

16.7.Live streaming via betFIRST TV

The User shall not be allowed and shall not authorise or permit, the Services or event footage to be adapted, varied, modified, recorded, stored, copied, edited, manipulated, reproduced or further communicated or transmitted.

17. Customer Service

17.1 You can contact the betFIRST Customer Service at any point if You require help. In order to improve our Services, telephone conversations may be recorded or monitored by members of our team for quality purpose and as documentation or proof of a call received and dealt with towards the User. The calls recorded can also be used towards the competent authorities or in accordance with article 18.

17.2 We do not tolerate insulting, abusive or violent behaviour towards our Customer Service agents. If we consider Your behaviour to be as such, we reserve the right to suspend and/or close Your Account and/or take all other measures necessary.

17.3 Should You have any queries, complaints or if you need help, please contact Customer Services via email to support@betfirst.be, by telephone on 0032-78480597, or via our live chat service. We will do our very best to resolve any matter or issue as soon as possible. If for any reason You are dissatisfied with our response to Your problem, You can contact the Belgian Gambling Commission, Cantersteen, 47, 1000 Brussels. (www.gamingcommission.fgov.be)

18. The settlement of complaints

In case of compliant, each User can ask Us to transfer any complaint, written or voice recorded, to the Gaming Commission. We can also transfer any such compliant to the Gaming Commission at our initiative and the Gaming Commission can at its discretion ask to get such transfer effectuated by Us, in written form or in the form of call recordings.

The settlement of complaints under this clause 18 is permanently available for the User.

Privacy Policy
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1. Privacy Statement

Principles

SAGEVAS SA respects individual privacy and values the confidence of its customers, employees, suppliers, contractors, business partners, and the general public.

That is why SAGEVAS SA strives to collect, use and disclose Personal Data in a manner consistent with the laws of the countries in which it does business.

Information Security

SAGEVAS SA, owner of the betFIRST brand, is committed to being compliant to the EU General Data Protection Regulation.

The management of SAGEVAS SA recognizes the importance of identifying and protecting the information assets of the organization, avoiding destruction, improper disclosure, improper modification or unauthorized use of any information relating to its customers, employees, pricing, strategy, management, or other related concepts.

SAGEVAS SA is therefore committed to develop, implement, maintain and continually improve its information security management system in order to ensure the confidentiality, availability and integrity of personal data and information in general.

A safe gaming environment

betFIRST is run by the Savegas S.A. society, holder of a gaming licence accorded to them by Gambling Commission and in adherence with the new legislation concerning gambling and betting. Sagevas S.A. is a business registered in Belgium under company registration number 0832 457 166 and licensed by the Gambling Commission under number FA1 16764.

As a highly secure website, betFIRST guarantees the online security of its players. Firstly, our software is virus-free and can be downloaded and installed on your computer in complete security. The optimum security we offer you is provided by the technology we use to protect our programmes and to maintain game transparency.

Privacy Statement

Last Updated: MAY 2018

Your privacy is important to us. This privacy statement addresses information we collect at our web sites and in off-line sales and marketing activities. It explains what personal data we collect from you and how we use it.

This statement applies to the SAGEVAS SA products offered both online as offline. References to SAGEVAS SA products in this statement include SAGEVAS SA website, online and offline services, apps, software and devices.

Personal Data We Collect

SAGEVAS SA collects data to operate effectively and provide you the best experiences with our services and products. Through your interaction with us, SAGEVAS SA may collect Personal Data, which is information that identifies an individual or relates to an identifiable individual. Personal Data may include, but is not limited to, your name, physical address, telephone number, e-mail address, financial data, online behavior, use of certain services, social media profile and associated interests.

In order to register with betFIRST, we need some personal information. The principal information needed to register is the following: name, surname, postal address, email, phone number and date of birth to ensure you are old enough to bet on our sites.

For our recruitment activities, SAGEVAS SA may ask for certain data, including educational and employment background, contact information and preferences, job qualifications, and jobs for which you would like to submit an application. You also may choose to provide SAGEVAS SA additional information, such as your CV, resume, or transcripts; employment references and related information; and compensation requests. In addition, SAGEVAS SA may collect information from third parties, for example, in connection with a background or employment check and/or an employment reference.

SAGEVAS SA may also collect other Information through your interaction with us and non-SAGEVAS SA websites, which does not reveal your specific identity or does not directly relate to an individual. Other Information may include, but is not limited to, browser and device information, data collected through automated electronic interactions, application usage data, demographic information, geographic or geo-location information, statistical and aggregated information.

Statistical or aggregated information does not directly identify a specific person, but it may be derived from Personal Data.

You have choices about the data we collect. When you are asked to provide personal data, you may decline. But if you choose not to provide data that is necessary to provide a service, product or feature, you may not be able to use that service, product or feature.

SAGEVAS SA will collect only Personal Data which is relevant for the purposes for which it is to be used. SAGEVAS SA will take reasonable steps to ensure that Personal Data is relevant, accurate, complete, and current, to its intended use.

Our use of Personal Data

SAGEVAS SA uses the data we collect for three basic purposes, described in more detail below: (1) to operate our business and provide (including improving and personalizing) the products and services we offer, (2) in order to improve the quality of our service and (3) to send communications, including direct marketing and promotional communications (news/modifications/maintenance/promotions and contests etc.)

Business Operations. We use data to provide and improve the products and services we offer and perform essential business operations. We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions (including profiling which is fully automatic decision making by our software applications and tools in order to provide you with more personalized offers and information), and report on the performance of our business and the services our customers’ desire.

Communications. We use data we collect to deliver and personalize our communications with you via e-mail, sms or social media. You can sign up for email subscriptions and choose whether you wish to receive promotional communications from SAGEVAS SA by email, telephone or social media.

Recruitment. We use data we collect to communicate with you, to manage SAGEVAS SA’s recruiting and hiring processes, and for compliance with corporate governance and legal and regulatory requirements. If you are hired, the information may be used in connection with employment and corporate management.

Winnings and withdrawals

The winnings and withdrawals of players are kept in strictest confidence. All winnings are recorded on our secure system. betFIRST keeps records of user wins and losses and will reveal them to a third party only when that third party is regulatory or government body.

Profiling

In the course of our services, we will analyze your information to build individual profiles. These profiles will be used to predict future interests and display targeted (online) advertisement. The aim is to provide you with offers that are relevant and interesting for you. The profiling is based on your behavior on the internet. This includes the viewing of advertisements, any interaction with it and the overlap between desktop and mobile usage. We expect that this profiling will have no further impact, other than providing you with a more pleasant user experience when using our website and services.

Why We Share Personal Data

We share your personal data in case we have a legal obligation to do so, for instance to the Gaming Commission, and in other cases with your consent or as necessary to complete any transaction or provide any service or product you have requested or authorized. In addition, we share personal data among SAGEVAS SA-controlled affiliates and entities. We also share personal data with suppliers, processors or agents working on our behalf for the purposes described in this statement. For example, companies we have hired to provide customer service or assist in protecting and securing our systems and services may need access to personal data in order to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.

Finally, we will access, transfer, disclose, and preserve personal data, including your content, when we have a good faith belief that doing so is necessary to:

  • comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies;
  • protect our customers, for example to prevent spam or attempts to defraud users of our services or products, or to help prevent the loss of life or serious injury of anyone;
  • operate and maintain the security of our products, including to prevent or stop an attack on our computer systems or networks; or
  • protect the rights or property of SAGEVAS SA, including enforcing the terms governing the use of the services – however, if we receive information indicating that someone is using our services to traffic in stolen intellectual or physical property of SAGEVAS SA, we will not inspect a customer’s private content ourselves, but we may refer the matter to law enforcement.

Some of our services or products include links to products of third parties whose privacy practices differ from SAGEVAS SA’s. If you provide personal data to any of those services or products, your data is governed by their privacy statements.

Where Do we Store and Process Your Personal Data?

Personal data collected by SAGEVAS SA may be stored and processed in your region or in any other country where SAGEVAS SA or its affiliates, subsidiaries or service providers maintain facilities. We take steps to ensure that the data we collect under this privacy statement is processed according to the provisions of this statement and the requirements of applicable law wherever the data is located.

When we transfer personal data from the European Economic Area to other countries, we use a variety of legal mechanisms, including contracts, to help ensure your rights and protections travel with your data.

How long do we keep your Personal Data? Retention of Personal Data

SAGEVAS SA retains personal data for as long as necessary to provide the products and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Recruiting data is stored according to the maximum allowed retention periods according to the candidate’s location. Candidates can ask for deletion of their data at any time, if they don’t wish to keep up their application by notifying their recruiter or contacting the Data Protection Officer of SAGEVAS SA.

Your rights as a data subject: You CAN Access & Control Your Personal Data!

Upon request, SAGEVAS SA will grant individuals reasonable access to Personal Data that it holds about them. In addition, SAGEVAS SA will take reasonable steps to permit individuals to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete.

Communications Preferences

You can choose whether you wish to receive promotional communications from SAGEVAS SA by email and telephone. If you receive promotional email from us and would like to opt out, you can do so by following the directions in that message. If you do not wish to receive telephone calls from us, do not provide a telephone contact number.

Browser-Based Controls

Cookie Controls. Relevant browser-based cookie controls are described in our Cookie Statement.

Security of Personal Data

SAGEVAS SA is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. When we transmit highly confidential data (such as a password) over the Internet, we protect it through the use of encryption.

SAGEVAS SA is also committed to reducing risks of human error, theft, fraud, and misuse of SAGEVAS SA facilities. SAGEVAS SA’s efforts include making personnel aware of security policies and training employees to implement security policies. SAGEVAS SA employees are required to maintain the confidentiality of data. Employees’ obligations include written confidentiality agreements, regular training on information protection, and compliance with company policies concerning protection of confidential information.

SAGEVAS SA promptly evaluates and responds to incidents that create suspicions of unauthorized handling of data. If SAGEVAS SA determines that your data has been misappropriated (including by a SAGEVAS SA employee) or otherwise wrongly acquired by a third party, SAGEVAS SA will promptly report such misappropriation or acquisition to you.

SAGEVAS SA will conduct annual compliance audits. The audit will be conducted under the direction of the Data Protection Officer. Any employee that SAGEVAS SA determines is in violation of this privacy statement will be subject to disciplinary action up to and including termination of employment. Any agent or third party that violates this privacy statement shall be in material breach of all agreements with SAGEVAS SA and shall defend and indemnify SAGEVAS SA from claims related to such violations.

Security of your transactions

betFIRST guarantees that your financial transactions are secure, no matter which payment method you use!

betFIRST also uses sophisticated MD5 encryption technology in order to completely ensure the safe online transfer of any of the personal information to which we have access.

betFIRST ensures that all its players can bet in security and comfort. In order to achieve this, betFIRST has a dedicated team of technicians whose exclusive task is to test and guarantee the correct functioning of the bets and the security of our server.

Your transactions have never been as safe and secure as they are with betFIRST!

Consent

We will obtain your prior consent before processing your information for its own purposes, unless betFIRST has a legitimate interest or legal basis to process your information. If you have given your consent to the processing, you have the right to withdraw your consent at any time, by sending an email to that extent to: information.security@betfirst.be. betFIRST will discontinue the processing of your information upon receipt of your withdrawal. However, any processing performed prior to your withdrawal remains a legitimate processing based on a valid consent at the time. betFIRST will not be under the obligation to reverse the processing.

Changes to This Privacy Statement

We will update this privacy statement when necessary to reflect customer feedback and changes in our products or services. When we post changes to this statement, we will revise the “last updated” date at the top of the statement. If there are material changes to the statement or in how SAGEVAS SA will use your personal data, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review this privacy statement to learn how SAGEVAS SA is protecting your information.

Data Protection Officer: How to Contact Us

If you have a privacy concern or a question for the Data Protection Officer of SAGEVAS SA, please contact us by using the following contact information.

We will respond to questions or concerns within 30 days:

Stéphanie Heyman is the Data Protection Officer of SAGEVAS SA.

Registered Seat: Frankenstraat, 79 1040 Etterbeek, Belgium

Company registration number: 0832.457.166,

dpo@betfirst.be

Some services have their own, separate privacy agreements. In the event of a conflict between a SAGEVAS SA privacy statement and the terms of any agreement(s) between a party and SAGEVAS SA, the terms of those agreement(s) will control.

Contact

You can contact the betFIRST Customer Service at any time if you have any queries or if you are in need of help (see the ‘Contact’ panel on the betFIRST website). In order to improve our services, telephone conversations may be recorded or monitored by another member of the team.

If you have any complaints, please do not hesitate to contact us by using the contact forms in the Contact Us section. We will do everything possible to resolve the problem as soon as possible. If for any reason you are dissatisfied with the solution we have provided you with, you can make a formal complaint to the Gambling Commission (www.gamingcommission.fgov.be).

2. Cookie Statement

General.

betFIRST reserves the right to use cookies in order to respond best to each user. By using cookies, betFIRST has better knowledge of each user's preferences and can personalize the site to each user's expectations. The cookies help identify each user's language of choice so that betFIRST can automatically select that language on the website, as well as ensuring that bets placed by the user are linked with their ticket and account and ensuring users receive all the bonuses they are entitled to.

Cookies

What are cookies?

A cookie is a small text file that is stored on your computer when visiting a website. This text file stores information that can be read by the website when visiting it again at a later date. Cookies can be installed by the server of the website you visit or by partners of that website .A website’s server can only read the cookies it has installed itself, and has no access to other information found in your computer or mobile device. Cookies are stored in the folder of your browser on your computer or mobile device. Cookies generally make the interaction between the visitor and the website faster and easier, and help the visitor navigate between the different parts of a website. Some of these cookies are necessary because otherwise the site is unable to function properly. Other cookies are convenient for the visitor: they remember your username in a secure way as well as your language preferences, for example. Cookies mean that you do not need to fill out the same information each time you visit a website.

How does BetFIRST use cookies?

BetFIRST uses cookies to help us provide you with a better user experience tailored to your personal preferences. By using cookies BetFIRST makes sure that you do not receive or need to enter the same information every single time you visit the BetFIRST website. Cookies are also used to optimize the performance of the website. Different kinds of cookies are used on BetFIRSTs’ websites:

 

  • Necessary cookies
  • Functional cookies
  • Performance cookies
  • Advertisement cookies

Necessary cookies

These cookies are indispensable for visiting our websites and using certain parts of the websites. For instance, they allow you to navigate between the different parts of the website, and fill in forms. If you refuse these cookies, certain parts of the website will not work, or will not work optimally.

Functional cookies

Functional cookies are cookies that make it easier for our websites to work, make them more pleasant for visitors, and ensure that you have a more personalized browsing experience. For example, these cookies can remember your language choice and customer segment.

Performance cookies

We use performance cookies to obtain information about visitors’ use of our websites, in order to improve the content of our websites, adapt them to the wishes of visitors, and make them more user-friendly. For instance, there is a cookie that counts the number of unique visitors, and a cookie that keeps track of the most popular pages.

Advertisement cookies

Cookies for remarketing – This website uses cookies which, based on the pages you visit on this website, keeps a tally of the products or services you may be interested in. Through these cookies and with the tools of the Google advertising network (Google Analytics), we can show you ads on other websites that are part of Google’s advertising network for products and services you may be interested in. This technique is called “remarketing”. These cookies do not contain any personal data.

How to disable cookies?

Firefox

  1. Open Firefox.
  2. At the top of the Firefox window, click the “Firefox” button and then select “Options.”
  3. Select the panel “Privacy”
  4. Set “Firefox will:” to “Use custom settings for history”. Uncheck the “Accept cookies from sites” option to disable cookies.
  5. Click “OK” to close the options

Internet Explorer

  1. Open Internet Explorer.
  2. Click the “Tools” button and click “Internet Options.”
  3. Click the “Privacy” tab and then “Settings”, move the control up to block all cookies, and then click “OK”

Google Chrome

  1. Open Google Chrome.
  2. Click the icon of the tool.
  3. Select “Settings.”
  4. Near the bottom of the page, click “Show advanced settings.”
  5. In the “Privacy”, click “Content settings” section.
  6. To disable cookies, select “Block site settings of any data”.

Safari

  1. Open Safari.
  2. Choose “Preferences” in the toolbar and click on “Privacy” (You can find the toolbar that looks like a gear, top right in Safari window.)
  3. In the “Block cookies” section, you can specify if and when Safari should accept cookies from sites. To see an explanation of the options, click the help button (question mark)
  4. If you want to see which sites store cookies on your computer, click Details.

To consult the website of betFIRST , it is advisable to activate cookies on your computer, tablet or mobile phone. Without cookies enabled, we may not be able to guarantee a hassle-free visit to our website. If you nevertheless prefer to restrict, block or delete cookies from betFIRST , you can manage your browser settings as described above.

 

I am not from Belgium. Is there a different form of permission for my country?

betFIRST is a European service provider , and does not exclusively target its website and online portal to Belgian nationals. The European member states often implement the cookie legislation very differently, so it is difficult for the user to decide how to give his or her consent. betFIRST strives to strive for the correct implementation method per member state, as far as this is technically and materially possible.

If after reading this Cookie Statement ("Cookie Statement") you still have questions or comments about cookies, you can always contact us via information.security@betFIRST.be

3. SAGEVAS/BETFIRST's GDPR readiness statement

Introduction

In April of 2016, the European Union approved a new data privacy regulation, the General Data Protection Regulation. The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC and was designed to unify data privacy laws across Europe, to protect and empower all EU citizens data privacy and to reshape the way organizations across the region approach data privacy. Enforcement of this regulation begins May 25, 2018. Any organization that works with EU residents' personal data in any manner, irrespective of location, has obligations to protect the data and data privacy. SAGEVAS/BETFIRST is well aware of its requirements and role in providing the right processes and applications to support our customers and internally meet the GDPR mandates.

SAGEVAS/BETFIRST's Commitment

At SAGEVAS/BETFIRST, we have always honored our customers' right to data privacy and protection. As a Belgian company, SAGEVAS/BETFIRST has a responsibility to ensure the data and privacy rights of its employees and customers are met.

SAGEVAS/BETFIRST has no necessity to collect and process customers' personal information beyond what is required for the delivery of its services.

We recognize that the GDPR will help us move towards the highest standards of operations in protecting customer data.

How is SAGEVAS/BETFIRST preparing for GDPR?

SAGEVAS/BETFIRST is preparing to be GDPR compliant across all of its services and processes, by the time the regulation comes enforceable.

We have analyzed GDPR requirements and have put in place a dedicated internal team to drive our organization to meet them.

Some of our ongoing initiatives are:

  • Identifying personal data –SAGEVAS/BETFIRST evaluate for all personal data the collection, usage, storage and disposal. Defining the processing activities for all personal data and documenting the various sources of data will go a long way in providing a roadmap for compliance in the days leading up to implementation.
  • Providing customer support – An important aspect of GDPR is how the collected data is used. As a data controller, SAGEVAS/BETFIRST's key role is to provide our customers with the knowledge to effectively protect their user data. SAGEVAS/BETFIRST updates and concludes processing agreements where required and explores how processing activities are performed.
  • Enhancing data integrity and security - Data privacy and data security are important aspects of the GDPR. SAGEVAS/BETFIRST will update processes, IT policies and procedures to ensure end-to-end security.

What does this mean for our customers?

We understand that meeting the GDPR requirements will take a lot of time and effort.

As your provider of Betfirst services, works to ensure you that security best practices are implemented and Data Processing Agreements are put in place.

What are we doing to be GDPR-ready?

For GDPR compliance in our organization, we will do the following things:

  • Appoint a DPO
  • Create a data privacy team to oversee GDPR activities and raise awareness
  • Review current security and privacy processes in place & where applicable, revise our contracts with third parties to meet the requirements of the GDPR
  • Identify the personal data that is being collected and create a data register for the personal data
  • Analyze how this information is being processed, stored, retained and deleted
  • Assess the third parties with whom we disclose data
  • Establish procedures to respond to data subjects when they exercise their rights
  • Establish & conduct Privacy Impact Assessment (PIA)
  • Create processes for data breach notification activities
  • Continuous employee awareness is vital to ensure continual compliance to the GDPR

Responsible Gaming
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Above all, playing should be entertaining and fun; and for the majority of us, it is. Unfortunately, gaming can become an addiction for some people which can lead to psychological, social and financial problems. We make it a point to try and prevent this from happening and we do everything possible to ensure that playing remains enjoyable for our players.

We employ several measures to try and limit the risks of excessive use and gambling addiction:

  • Information about responsible gaming.
  • Use of self-banning mechanisms.
  • Use of assistive services.
  • Responsible advertising.
  • Ban on playing with credit.

betFIRST has a Belgian online betting licence. From this perspective, and in order to provide its players with an optimal betting service, betFIRST encourages player to play responsibly and to stay alert for any signs of addiction.

 

Please note the following ways in which players use the service responsibly:

  • Fix a maximum loss limit for a pre-determined length of time and stick to it.
  • Don’t keep playing no matter what the cost, but play for the pleasure of trying your luck.
  • Only take limited financial risks whilst playing, which will reduce the chance of things getting out of control. Remember that it is only a game.
  • Never borrow money from friends or financial institutions so you can keep playing.
  • Play for limited periods of time.
  • Take breaks often.
  • Alternate playing with other activities.
  • Don’t play if you are feeling upset, violent, depressed or confused.
  • Don’t play under the influence of alcohol, drugs or psychotropic medication.
  • Only play with a set amount of money put aside for gambling, never use your general income which will be needed to pay your essential bills (rent, electricity, heating).
  • Do not see the game as a means of escaping your everyday or psychological problems.

 

Protection of minors


Belgian law prohibits those under the age of 18 from betting online. betFIRST will never target minors in any marketing campaigns.

Parents are strongly recommended to:

  • Install internet filters blocking online betting sites.
  • Never leave a betting page open if they leave the computer.
  • Keep passwords and usernames secure.
  • Explain the law concerning bets and the dangers of addiction.

If despite precautions betFIRST doubts the age of a player, we can demand ID at any point and suspend your account until your identity has been proven.

 

Responsible Gaming


Online betting is a form of entertainment with potential financial benefits. They are in no way a source of income for the player or their family, nor a way to write off debt. It is therefore the responsibility of the user to play with moderation, to be aware of their needs and to know when to stop whether they are winning or losing. betFIRST has certain resources to help you manage your account and set your limits. The 'My Account' column allows you to set amounts which you cannot exceed. If a bet exceeds this limit, the website will automatically stop the bet from being placed. Furthermore, the Belgian Gaming Commission lists useful information on organisations and help centres in your area. You also have the possibility of sending a request to the Belgian Gaming Commission which will inhibit you from accessing casinos, games arcades and online gaming sites. To use this service you will need to complete a prohibition form which is available on the site.

 

Addiction


Despite all the measures taken by the betFIRST website and organisations to protect against gambling addiction, players must be able to identify whether or not they have an addiction problem.

The following questions will help you to identify if you have an addiction problem.

  • Do you take days off work in order to be able to bet/play?
  • Does the amount of time you spend betting have an impact on your family life or relationships with your friends?
  • Have you stopped any other activities in order to be able to play?
  • Do you put financing your gambling habit before that of your household?
  • Do you become aggressive during or after betting?
  • Have you ever considered turning to drugs or suicide as a result of online gambling?
  • Are you more aggressive before or after having played?
  • Do you use gambling as a means of paying your debts?

If you relate to any of the aforementioned questions, please seek professional help. A list is available in the Addiction section of the Terms & Conditions. You can also contact SOS Games on 0800 35 777 for free assistance (available 24 hours a day), or alternatively you can visit www.cliniquedujeu.be.

 

Payment Methods
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Welcome to the betFIRST betting guide
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Here you can find all the information you need to optimise your betting experience. Happy reading!

Single bets

Definition: A single bet is the simplest type of bet. A single bet is a prediction about one single event. You can place this kind of bet on all the events offered.

Placing a single bet: You bet on the final result (1-X-2) of the match between Team A and Team B.

By betting on the result of the final match, you have the possibility to select one of 3 potential results:

- 1: A win for the home team.
- X: A Draw.
- 2: A win for the away team.

You decide to bet on Team B to win at odds of 2.05.

Placing your bet is simple. All you have to do is follow these 3 steps:

1 - Click on the odds in question so that your selection appears automatically on your betting slip. (Single tab).
2 - Set the amount you wish to bet using your keypad in the white box provided.
3 - Click on the PLACE BET button after having checked the summary of your bet (Number of bet(s) 1/ Stake €5/ Winnings: 10.25), you may then place your bet.

Winnings: Your bet is considered a winning bet if your selection is correct. You will win the amount of your bet multiplied by the odds on the event you bet on.

Team B win the match. Your bet is considered a winning bet. You therefore win €10.25.

Total winnings: 2.05 X 5 = €10.25

Options: It is possible to place several single bets using the same betting slip. In order to do so, you just need to select more events. Once you have determined your selection click on the Single tab.
Now, your selections are independent of each other. You can now determine a different bet amount for each of your selections by using the white boxes situated next to each of the odds of your selections, or define the same amount for each of your selections by using the white box situated next to the text Bet by selection.

Please note: If one or more bet(s) are highlighted in bright yellow, this simply means that the odds amounts in question have just changed.

Combo bets

Definition: Traditionally, a combo bet is a combination of a minimum of 2 selections. By choosing to place a combo bet, you increase the amount of your potential winnings. In essence, the odds corresponding to your selections are multiplied by each other allowing for the increase of the total odds on your betting slip and consequently your potential winnings. You can combine as many selections as you want as long as your potential winnings do not exceed the limit of fixed winnings.

Placing a combo bet: You bet on the final result (1-X-2) of the following matches:

- Team A vs. Team B
- Team C vs. Team D
- Team E vs. Team F

By betting on the result of the final match between X and X, you have the possibility to select one of 3 potential results:

- 1: A win for the home team.
- X: A Draw.
- 2: A win for the away team.

Let`s say you decide to bet on the combined victory of Team B, Team C, and Team E.

1 - Click on the odds in question so that your selection appears automatically on your betting slip. (Combo tab).
2 - Set the amount you wish to bet using your keypad in the white box provided (next to Total odds).
3 - Click on the PLACE BET button after having checked the summary of your bet (Number of bet(s) 1/ Stake €5/ Winnings: 29.85), you may then place your bet.

Winnings: Your bet is considered a winning bet only if all the combinations are correct.

If Team B, Team C, and Team E win, your bet is considered a winning bet and you will take home €29.85.

Total winnings: 2.00 X 1.29 X 2.30 X €5 = €29.85

Important information: The selections that appear on your betting slip with an empty box to the left of the description cannot be combined. The most common reason for this is that it is impossible to combine 2 or more selections on the same event in the same combined bet.

Please note: If one or more bet(s) are highlighted in bright yellow, this simply means that the odds in question have just changed.

Besides the classic combo bet which combines all your selections in the same bet (see above), it is also possible to place other types of combo bets using these same selections (limited to a total of 8 selections maximum). Here is a list of all the possible combinations:

Doubles

Definition: A double consists of a combo bet of a minimum of 2 selections on different combined events. You can combine up to 8 selections on different events.

Stake: A €1 stake on a double bet involving 3 selections costs €3, (3 different bets in total).

Winnings: Your bet is considered a winning bet if 1 of your bets is correct. More winning bets mean a higher return.

Example: Let`s say you decide to place a double bet involving 4 selections at €5, which is a total stake of €30:

- Team A vs. Team B: Victory for Team A (1) (Odds of 1.33)
- Team C vs. Team D: Victory for Team D (2) (Odds of 2.30)
- Team E vs. Team F: Victory for Team E (1) (Odds of 1.30)
- Team G vs. Team H: A Draw (X) (Odds of 3.90)

Your double bet is thus made up of 6 combo bets which include 2 selections each:

  • Bet 1: Victory for Team A and Victory for Team D
  • Bet 2: Victory for Team A and Victory for Team E
  • Bet 3: Victory for Team A and Draw between Team G and Team H
  • Bet 4: Victory for Team D and Victory for Team E
  • Bet 5: Victory for Team D and Draw between Team G and Team H
  • Bet 6: Victory for Team E and Draw between Team G and Team H

The results of the selected matches are as follows:

- Team A vs. Team B: Victory for Team A (1)
- Team C vs. Team D: Draw (X)
- Team E vs. Team F: Victory for Team E (1)
- Team G vs. Team H: A Draw (X)

You therefore have 3 winning double bets: double bets 2, 3, and 6.

Your total winnings are calculated by adding together the winnings from each of the 3 winning double bets, which amounts to €60.45.

Bet 2: 1.33 X 1.30 X 5 = €8.70
Bet 3: 1.33 X 3.95 X 5 = €26.40
Bet 6: 1.30 X 3.95 X 5 = €25.70

Total winnings = 8.70 + 26.40 + 25.70 = €60.45

Trebles

Definition: A treble consists of a combo bet of a minimum of 3 selections on different combined events. You can combine up to 8 selections on different events.

Stake: A €1 stake on a treble involving 4 selections costs €4, (4 different bets in total).

Winnings: Your bet is considered a winning bet if 1 of your bets is correct. More winning bets mean a higher return.

Example: Let`s say you decide to place a treble bet involving 4 selections at €5, which is a total bet of €20:

- Team A vs. Team B: Victory for Team A (1) (Odds of 1.33)
- Team C vs. Team D: Victory for Team D (2) (Odds of 2.30)
- Team E vs. Team F: Victory for Team E (1) (Odds of 1.30)
- Team G vs. Team H: A Draw (X) (Odds of 3.90)

Your treble bet is thus made up of 4 combo bets which include 3 selections each:

  • Bet 1: Victory for Team A, Victory for Team D, and Victory for Team E
  • Bet 2: Victory for Team A, Victory for Team D, and a Draw between Team G and Team H
  • Bet 3: Victory for Team A, Victory for Team E, and a Draw between Team G and Team H
  • Bet 4: Victory for Team D, Victory for Team E, and a Draw between Team G and Team H

The results of the selected matches are as follows:

- Team A vs. Team B: Victory for Team A (1)
- Team C vs. Team D: Draw (X)
- Team E vs. Team F: Victory for Team E (1)
- Team G vs. Team H: A Draw (X)

You therefore have 1 winning triple bet: triple bet number 3.

Your total winnings correspond to winnings from triple bet number 3, which amounts to €33.72.

Total winnings = 1.33 X 1.30 X 3.90 X 5 = €33.72

4 selections

Definition: A 4-Fold combo bet consists of a minimum of 4 selections on different combined events. You can combine up to 8 selections on different events.

Stake: A €1 stake on a 4-Fold bet involving 5 selections costs €5, (5 different bets in total).

Winnings: Your bet is considered a winning bet if 1 of your bets is correct. More winning bets mean a higher return.

Example: Let`s say you decide to place a 4-Fold bet on 5 selections at €5, which is total bet of €25:

- Team A vs. Team B: Victory for Team B (2) (Odds of 1.34)
- Team C vs. Team D: Victory for Team D (2) (Odds of 2.00)
- Team E vs. Team F: Victory for Team F (2) (Odds of 2.25)
- Team G vs. Team H: A Draw (X) (Odds of 3.20)
- Team I vs. Team J: Victory for Team I (1) (Odds of 1.76)

Your 4-Fold bet thus involves 5 combo bets including 4 selections each:

  • Bet 1: Victory for Team B, Victory for Team D, Victory for Team F, and a Draw between Team G and Team H
  • Bet 2: Victory for Team B, Victory for Team D, Victory for Team F, and Victory for Team I
  • Bet 3: Victory for Team B, Victory for Team D, a Draw between Team G and Team H, and Victory for Team I
  • Bet 4: Victory for Team B, Victory for Team F, a Draw between Team G and Team H, and Victory for Team I
  • Bet 5: Victory for Team D, Victory for Team F, a Draw between Team G and Team H, and Victory for Team I

The results of the selected matches are as follows:

- Team A vs. Team B: Victory for Team B (2)
- Team C vs. Team D: Victory for Team D (2)
- Team E vs. Team F: Victory for Team F (2)
- Team G vs. Team H: A Draw (X)
- Team I vs. Team J: A Draw (X)

You therefore have 1 winning 4-Fold bet: 4-Fold bet number 1.

Your total winnings correspond to winnings from 4-Fold bet number 1, which amounts to €94.26.

Total winnings = 1.33 X 2.00 X 2.25 X 5 = €94.26

5 selections

Definition: A 5-Fold combo bet consists of a minimum of 5 selections on different combined events. You can combine up to 8 selections on different events.

Stake: A €1 stake on a 5-Fold bet involving 6 selections costs €6, (6 different bets in total).

Winnings: Your bet is considered a winning bet if 1 of your bets is correct. More winning bets mean a higher return.

Example: Let`s say you decide to place a 5-Fold bet on 6 selections at €5, which is total bet of €30:

- Team A vs. Team B: Victory for Team B (2) (Odds of 1.34)
- Team C vs. Team D: Victory for Team D (2) (Odds of 2.00)
- Team E vs. Team F: Victory for Team F (2) (Odds of 2.25)
- Team G vs. Team H: A Draw (X) (Odds of 3.20)
- Team I vs. Team J: Victory for Team I (1) (Odds of 1.76)
- Team K vs. Team L: Victory for Team K (1) (Odds of 1.37)

Your 5-Fold bet thus involves 6 combo bets including 5 selections each:

  • Bet 1: Victory for Team B, Victory for Team D, Victory for Team F, a Draw between Team G and Team H, and Victory for Team I
  • Bet 2: Victory for Team B, Victory for Team D, Victory for Team F, a Draw between Team G and Team H, and Victory for Team K
  • Bet 3: Victory for Team B, Victory for Team D, Victory for Team F, Victory for Team I, and Victory for Team K
  • Bet 4: Victory for Team B, Victory for Team D, a Draw between Team G and Team H, Victory for Team I, and Victory for Team K
  • Bet 5: Victory for Team B, Victory for Team F, a Draw between Team G and Team H, Victory for Team I, and Victory for Team K
  • Bet 6: Victory for Team D, Victory for Team F, a Draw between Team G and Team H, Victory for Team I, and Victory for Team K

The results of the selected matches are as follows:

- Team A vs. Team B: Victory for Team B (2)
- Team C vs. Team D: A Draw (X)
- Team E vs. Team F: Victory for Team F (2)
- Team G vs. Team H: A Draw (X)
- Team I vs. Team J: Victory for Team I (1)
- Team K vs. Team L: Victory for Team K (1)

You therefore have 1 winning 5-Fold bet: 5-Fold bet number 5.

Your total winnings correspond to winnings from 5-Fold bet number 5, which amounts to €113.64.

Total winnings = 1.33 X 2.25 X 3.15 X 1.76 X 1.37 X 5 = €113.64

6 selections

Definition: A 6-Fold combo bet consists of a minimum of 6 selections on different combined events. You can combine up to 8 selections on different events.

Stake: A €1 stake on a 6-Fold bet involving 7 selections costs €7, (7 different bets in total).

Winnings: Your bet is considered a winning bet if 1 of your bets is correct. More winning bets mean a higher return.

Example: Let`s say you decide to place a 6-Fold bet on 7 selections at €5, which is total bet of €35:

- Team A vs. Team B: Victory for Team A (1) (Odds of 1.86)
- Team C vs. Team D: Victory for Team D (2) (Odds of 1.54)
- Team E vs. Team F: Victory for Team F (2) (Odds of 2.10)
- Team G vs. Team H: A Draw (X) (Odds of 3.70)
- Team I vs. Team J: Victory for Team J (2) (Odds of 2.30)
- Team K vs. Team L: Victory for Team K (1) (Odds of 1.86)
- Team M vs. Team N: A Draw (X) (Odds of 3.10)

Your 6-Fold bet thus involves 7 combo bets including 6 selections each:

  • Bet 1: Victory for Team A, Victory for Team D, Victory for Team F, a Draw between Team G and Team H, Victory for Team J, and Victory for Team K
  • Bet 2: Victory for Team A, Victory for Team D, Victory for Team F, a Draw between Team G and Team H, Victory for Team J, and a Draw between Team M and Team N.
  • Bet 3: Victory for Team A, Victory for Team D, Victory for Team F, a Draw between Team G and Team H, Victory for Team K, and a Draw between Team M and Team N.
  • Bet 4: Victory for Team A, Victory for Team D, Victory for Team F, Victory for Team J, Victory for Team K, and a Draw between Team M and Team N.
  • Bet 5: Victory for Team A, Victory for Team D, a Draw between Team G and Team H, Victory for Team J, Victory for Team K, and a Draw between Team M and Team N.
  • Bet 6: Victory for Team A, Victory for Team D, Victory for Team F, a Draw between Team G and Team H, Victory for Team J, Victory for Team K, and a Draw between Team M and Team N.
  • Bet 7: Victory for Team D, Victory for Team F, a Draw between Team G and Team H, Victory for Team J, Victory for Team K, and a Draw between Team M and Team N.

The results of the selected matches are as follows:

- Team A vs. Team B: Victory for Team A (1)
- Team C vs. Team D: Victory for Team D (2)
- Team E vs. Team F: Victory for Team F (2)
- Team G vs. Team H: Victory for Team G (1)
- Team I vs. Team J: Victory for Team J (2)
- Team K vs. Team L: Victory for Team K (1)
- Team M vs. Team N: A Draw (X)

You therefore have 1 winning 6-Fold bet: 6-Fold bet number 4.

Your total winnings correspond to winnings from 6-Fold bet number 4, which amounts to €402.70.

Total winnings = 1.86 X 1.54 X 2.10 X 2.30 X 1.86 X 3.10 X 5 = €402.70

7 selections

Definition: A 7-Fold combo bet consists of a minimum of 7 selections on different combined events. You can combine up to 8 selections on different events.

Stake: A €1 stake on a 7-Fold bet involving 8 selections costs €8, (8 different bets in total).

Winnings: Your bet is considered a winning bet if 1 of your bets is correct. More winning bets mean a higher return.

Example: Let`s say you decide to place a 7-Fold bet on 8 selections at €5, which is total bet of €40:

- Team A vs. Team B: Victory for Team A (1) (Odds of 1.86)
- Team C vs. Team D: Victory for Team D (2) (Odds of 1.54)
- Team E vs. Team F: Victory for Team F (2) (Odds of 2.10)
- Team G vs. Team H: A Draw (X) (Odds of 3.70)
- Team I vs. Team J: Victory for Team J (2) (Odds of 2.30)
- Team K vs. Team L: Victory for Team K (1) (Odds of 1.86)
- Team M vs. Team N: A Draw (X) (Odds of 3.10)
- Team O vs. Team P: A Draw (X) (Odds of 3.20)

Your 7-Fold bet thus involves 8 combo bets including 7 selections each:

  • Bet 1: Victory for Team A, Victory for Team D, Victory for Team F, a Draw between Team G and Team H, Victory for Team J, Victory for Team K, and a Draw between Team M and Team N.
  • Bet 2: Victory for Team A, Victory for Team D, Victory for Team F, a Draw between Team G and Team H, Victory for Team J, Victory for Team K, and a Draw between Team O and Team P.
  • Bet 3: Victory for Team A, Victory for Team D, Victory for Team F, a Draw between Team G and Team H, Victory for Team J, a Draw between Team M and Team N, and a Draw between Team O and Team P.
  • Bet 4: Victory for Team A, Victory for Team D, Victory for Team F, a Draw between Team G and Team H, Victory for Team K, a Draw between Team M and Team N, and a Draw between Team O and Team P.
  • Bet 5: Victory for Team A, Victory for Team D, Victory for Team F, Victory for Team J, Victory for Team K, a Draw between Team M and Team N, and a Draw between Team O and Team P.
  • Bet 6: Victory for Team A, Victory for Team D, a Draw between Team G and Team H, Victory for Team J, Victory for Team K, a Draw between Team M and Team N, and a Draw between Team O and Team P.
  • Bet 7: Victory for Team A, Victory for Team F, a Draw between Team G and Team H, Victory for Team J, Victory for Team K, a Draw between Team M and Team N, and a Draw between Team O and Team P.
  • Bet 8: Victory for Team D, Victory for Team F, a Draw between Team G and Team H, Victory for Team J, Victory for Team K, a Draw between Team M and Team N, and a Draw between Team O and Team P.

The results of the selected matches are as follows:

- Team A vs. Team B: Victory for Team A (1)
- Team C vs. Team D: A Draw (X)
- Team E vs. Team F: Victory for Team F (2)
- Team G vs. Team H: A Draw (X)
- Team I vs. Team J: Victory for Team J (2)
- Team K vs. Team L: Victory for Team K (1)
- Team M vs. Team N: A Draw (X)
- Team O vs. Team P: A Draw (X)

You therefore have 1 winning 7-Fold bet: 7-Fold bet number 7.

Your total winnings correspond to winnings from 7-Fold bet number 7, which amounts to €3066.60.

Total winnings = 1.86 X 2.10 X 3.70 X 2.30 X 1.86 X 3.10 X 3.20 X 5 = €3066.60

System bets

Definition: A system bet is a combination of a minimum of three selections. By choosing to place a system bet on 3 selections, you have decided to bet on all the possible combinations from the 3 selections, (in this example A-B/A-C/B-C). You can still get a return from your betting slip even if some selections are incorrect. You can combine a maximum of 8 selections. More winning bets mean a higher return.

System bets are usually presented as two numbers separated by a slash e.g. 2/3. The first number denotes the type of bets involved (in this case, doubles), and the second denotes the number of selections involved (in this example, 3).

Placing a 2/3 System bet: You bet on the final result (1-X-2) of the matches between Team A and Team B, Team C and Team D, and Team E and Team F.

By betting on the result of the final match, you have the possibility to select one of 3 potential results:

- 1: A win for the home team.
- X: A Draw.
- 2: A win for the away team.

Let`s say you decide to bet on the combined victories of Team B, Team C, and Team F.

1 - Click on the odds in question so that your selection appears automatically on your betting slip. (Combo tab).
2 - Click on the System tab to make a system bet.
3 - Tick one of the system bet options to define the type of system bet you want to place.
4 - Set the amount you wish to bet using your keypad in the white box provided.
5 - Click on the PLACE BET button after having checked the summary of your bet (Number of bet(s) 1/ Stake €5/ Winnings: 51.75), you may then place your bet.

Your 2/3 system bet thus involves 3 combo bets including 2 selections each.

  • Bet 1: Victory for Team B and Team C.
  • Bet 2: Victory for Team B and Team F.
  • Bet 3: Victory for Team C and Team F.

The results of the selected matches are as follows:

- Team A vs. Team B - Victory for Team B (2)
- Team C vs. Team D - Victory for Team C (1)
- Team E vs. Team F - Victory for Team F (2)

Winnings: Your bet is considered a winning bet if, and only if you have a minimum of 2 correct bets. In this example, your bet is a winning bet because all bets are correct. Therefore you will take home a sum of €53.85.

  • Bet 1: 1.50 X 1.04 X €5 = €7.85
  • Bet 2: 1.50 X 3.45 X €5 = €25.85
  • Bet 3: 1.04 X 3.45 X €5 = €18.05

Total winnings: 7.85 + 25.85 + 18.05 = €51.75

Your total winnings are calculated by adding together the winnings from each of the 3 winning combo bets, which amounts to €51.75.

Please note: If one or more bet(s) are highlighted in bright yellow, this simply means that the odds in question have just changed.

Important information: The more selections your system bet ticket includes, the more the number of possible combinations increases. Find a list of all the system bets available below.

Other system bets with 3 selections

Trixie

Definition: A “trixie” system bet consists of 4 bets involving 3 selections on different events: 3 combo bets including 2 selections each and 1 combo bet including 3 selections.

Stake: A €1 stake on a “trixie” bet costs €4 (4 different bets in total).

Winnings: Your bet is considered a winning bet if, and only if you have a minimum of 2 correct bets. More winning bets mean a higher return.

Number of bets placed Single bets Combo bets
2 selections 3 selections 4 selections 5 selections 6 selections 7 selections 8 selections
4 - 3 1 - - - - -
Number of bets placed 4
Single bets -
Combo
bets
2 selections 3
3 selections 1
4 selections -
5 selections -
6 selections -
7 selections -
8 selections -

 

Patent

Definition: A “patent” consists of 7 bets involving 3 selections on different events: 3 single bets, 3 combo bets including 2 selections each and 1 combo bet including 3 selections.

Stake: A €1 stake on a « patent » bet costs €7 (7 different bets in total).

Winnings: Your bet is considered a winning bet if, and only if one of the bets is correct. More winning bets mean a higher return.

Number of bets placed Single bets Combo bets
2 selections 3 selections 4 selections 5 selections 6 selections 7 selections 8 selections
7 3 3 1 - - - - -
Number of bets placed 7
Single bets 3
Combo
bets
2 selections 3
3 selections 1
4 selections -
5 selections -
6 selections -
7 selections -
8 selections -

System bets with 4 selections

2/4

Definition: A “2/4” consists of 6 bets involving 4 selections on different events: 6 combo bets including 2 selections each.

Stake: A €1 stake on a “2/4” bet costs €6, (6 different bets in total).

Winnings: Your bet is considered a winning bet if, and only if you have a minimum of 2 correct bets. More winning bets mean a higher return.

Number of bets placed Single bets Combo bets
2 selections 3 selections 4 selections 5 selections 6 selections 7 selections 8 selections
6 - 6 - - - - - -
Number of bets placed 6
Single bets -
Combo
bets
2 selections 6
3 selections -
4 selections -
5 selections -
6 selections -
7 selections -
8 selections -

 

3/4

Definition: A “3/4” consists of 4 bets involving 4 selections on different events: 4 combo bets including 3 selections each.

Stake: A €1 stake on a “3/4” bet costs €4, (4 different bets in total).

Winnings: Your bet is considered a winning bet if, and only if a minimum of 3 bets are correct. More winning bets means a higher return.

Number of bets placed Single bets Combo bets
2 selections 3 selections 4 selections 5 selections 6 selections 7 selections 8 selections
4 - - 4 - - - - -
Number of bets placed 4
Single bets -
Combo
bets
2 selections -
3 selections 4
4 selections -
5 selections -
6 selections -
7 selections -
8 selections -

 

Yankee

Definition: A “yankee” consists of 11 bets involving 4 selections on different events: 4 combo bets including 2 selections each, 4 combo bets including 3 selections each and 1 combo bet including 4 selections.

Stake: A €1 stake on a “yankee” bet costs €11, (11 different bets in total).

Winnings: Your bet is considered a winning bet if, and only if you have a minimum of 2 correct bets. More winning bets mean a higher return.

Number of bets placed Single bets Combo bets
2 selections 3 selections 4 selections 5 selections 6 selections 7 selections 8 selections
11 - 6 4 1 - - - -
Number of bets placed 11
Single bets -
Combo
bets
2 selections 6
3 selections 4
4 selections 1
5 selections -
6 selections -
7 selections -
8 selections -

 

Lucky 15

Definition: A “lucky 15” consists of 15 bets involving 4 selections on different events: 4 single bets, 4 combo bets including 2 selections each, 4 combo bets including 3 selections each and 1 combo bet including 4 selections.

Stake: A stake of €1 on a “lucky 15” bet costs €15, (15 different bets in total).

Winnings: Your bet is considered a winning bet if, and only if one of the bets is correct. More winning bets mean a higher return.

Number of bets placed Single bets Combo bets
2 selections 3 selections 4 selections 5 selections 6 selections 7 selections 8 selections
15 4 6 4 1 - - - -
Number of bets placed 15
Single bets 4
Combo
bets
2 selections 6
3 selections 4
4 selections 1
5 selections -
6 selections -
7 selections -
8 selections -

System bets with 5 selections

2/5

Definition: A “2/5” consists of 10 bets involving 5 selections on different events: 10 combo bets including 2 selections each.

Stake: A €1 stake on a “2/5” bet costs €10, (10 different bets in total).

Winnings: Your bet is considered a winning bet if, and only if you have a minimum of 2 correct bets. More winning bets mean a higher return.

Number of bets placed Single bets Combo bets
2 selections 3 selections 4 selections 5 selections 6 selections 7 selections 8 selections
10 - 10 - - - - - -
Number of bets placed 10
Single bets -
Combo
bets
2 selections 10
3 selections -
4 selections -
5 selections -
6 selections -
7 selections -
8 selections -

 

3/5

Definition: A “3/5” consists of 10 bets involving 5 selections on different events: 10 combo bets including 3 selections each.

Stake: A €1 stake on a “3/5” bet costs €10, (10 different bets in total).

Winnings: Your bet is considered a winning bet if, and only if a minimum of 3 bets are correct. More winning bets mean a higher return.

Number of bets placed Single bets Combo bets
2 selections 3 selections 4 selections 5 selections 6 selections 7 selections 8 selections
10 - - 10 - - - - -
Number of bets placed 10
Single bets -
Combo
bets
2 selections -
3 selections 10
4 selections -
5 selections -
6 selections -
7 selections -
8 selections -

 

4/5

Definition: A “4/5” consists of 5 bets involving 5 selections on different events: 5 combo bets including 4 selections each.

Stake: A €1 stake on a “4/5” bet costs €5, (5 different bets in total).

Winnings: Your bet is considered a winning bet if, and only if you have a minimum of 4 correct bets. More winning bets mean a higher return.

Number of bets placed Single bets Combo bets
2 selections 3 selections 4 selections 5 selections 6 selections 7 selections 8 selections
5 - - - 5 - - - -
Number of bets placed 5
Single bets -
Combo
bets
2 selections -
3 selections -
4 selections 5
5 selections -
6 selections -
7 selections -
8 selections -

 

Super Yankee

Definition: A “super yankee” consists of 26 bets involving 5 selections on different events: 10 combo bets including 2 selections each, 10 combo bets including 3 selections each, 5 combo bets including 4 selections each and 1 combo bet including 5 selections.

Stake: A €1 stake on a “super yankee” bet costs €26. (26 different bets in total).

Winnings: Your bet is considered a winning bet if, and only if you have a minimum of 2 correct bets. More winning bets mean a higher return.

Number of bets placed Single bets Combo bets
2 selections 3 selections 4 selections 5 selections 6 selections 7 selections 8 selections
26 - 10 10 5 1 - - -
Number of bets placed 26
Single bets -
Combo
bets
2 selections 10
3 selections 10
4 selections 5
5 selections 1
6 selections -
7 selections -
8 selections -

 

Lucky 31

Definition: A “lucky 31” consists of 31 bets involving 5 selections on different events: 5 single bets, 10 combo bets including 2 selections each, 10 combo bets including 3 selections each, 5 combo bets including 4 selections each and 1 combo bet including 5 selections.

Stake: A €1 stake on a “lucky 31” bet costs €31, (31 different bets in total).

Winnings: Your bet is considered a winning bet if, and only if one of the bets is correct. More winning bets mean a higher return.

Number of bets placed Single bets Combo bets
2 selections 3 selections 4 selections 5 selections 6 selections 7 selections 8 selections
31 5 10 10 5 1 - - -
Number of bets placed 31
Single bets 5
Combo
bets
2 selections 10
3 selections 10
4 selections 5
5 selections 1
6 selections -
7 selections -
8 selections -

System bets with 6 selections

2/6

Definition: A “2/6” consists of 15 bets involving 6 selections on different events: 15 combo bets including 2 selections each.

Stake: A €1 stake on a “2/6” bet costs €15, (15 different bets in total).

Winnings: Your bet is considered a winning bet if, and only if you have a minimum of 2 correct bets. More winning bets mean a higher return.

Number of bets placed Single bets Combo bets
2 selections 3 selections 4 selections 5 selections 6 selections 7 selections 8 selections
15 - 15 - - - - - -
Number of bets placed 15
Single bets -
Combo
bets
2 selections 15
3 selections -
4 selections -
5 selections -
6 selections -
7 selections -
8 selections -

 

3/6

Definition: A “3/6” consists of 20 bets involving 6 selections on different events: 20 combo bets including 3 selections each.

Stake: A €1 stake on a « 3/6 » bet costs €20, (20 different bets in total).

Winnings: Your bet is considered a winning bet if, and only if a minimum of 3 bets are correct. More winning bets mean a higher return.

Number of bets placed Single bets Combo bets
2 selections 3 selections 4 selections 5 selections 6 selections 7 selections 8 selections
20 - - 20 - - - - -
Number of bets placed 20
Single bets -
Combo
bets
2 selections -
3 selections 20
4 selections -
5 selections -
6 selections -
7 selections -
8 selections -

 

4/6

Definition: A “4/6” consists of 15 bets involving 6 selections on different events: 15 combo bets including 4 selections each.

Stake: A €1 stake on a “4/6” bet costs €15, (15 different bets in total).

Winnings: Your bet is considered a winning bet if, and only if you have a minimum of 4 correct bets. More winning bets mean a higher return.

Number of bets placed Single bets Combo bets
2 selections 3 selections 4 selections 5 selections 6 selections 7 selections 8 selections
15 - - - 15 - - - -
Number of bets placed 15
Single bets -
Combo
bets
2 selections -
3 selections -
4 selections 15
5 selections -
6 selections -
7 selections -
8 selections -

 

5/6

Definition: A “5/6” consists of 6 bets involving 6 selections on different events: 6 combo bets including 5 selections each.

Stake: A €1 stake on a “5/6” bet costs €6, (6 different bets in total).

Winnings: Your bet is considered a winning bet if, and only if a minimum of 5 bets are correct. More winning bets mean a higher return.

Number of bets placed Single bets Combo bets
2 selections 3 selections 4 selections 5 selections 6 selections 7 selections 8 selections
6 - - - - 6 - - -
Number of bets placed 6
Single bets -
Combo
bets
2 selections -
3 selections -
4 selections -
5 selections 6
6 selections -
7 selections -
8 selections -

 

Heinz

Definition: A “heinz” consists of 57 bets involving 6 selections on different events: 15 combo bets including 2 selections each, 20 combo bets including 3 selections each, 15 combo bets including 4 selections each and 6 combo bets including 5 selections and 1 combo bet including 6 selections.

Stake: A €1 stake on a “heinz” bet costs €57, (57 different bets in total).

Winnings: Your bet is considered a winning bet if, and only if you have a minimum of 2 correct bets. More winning bets mean a higher return.

Number of bets placed Single bets Combo bets
2 selections 3 selections 4 selections 5 selections 6 selections 7 selections 8 selections
57 - 15 20 15 6 1 - -
Number of bets placed 57
Single bets -
Combo
bets
2 selections 15
3 selections 20
4 selections 15
5 selections 6
6 selections 1
7 selections -
8 selections -

 

Lucky 63

Definition: A “lucky 63” consists of 63 bets involving 6 selections on different events: 6 single bets, 15 combo bets including 2 selections each, 20 combo bets including 3 selections each, 15 combo bets including 4 selections each, 6 combo bets including 5 selections each and 1 combo bet including 6 selections.

Stake: A €1 stake on a “lucky 63” bet costs €63, (63 different bets in total).

Winnings: Your bet is considered a winning bet if, and only if one of the bets is correct. More winning bets mean a higher return.

Number of bets placed Single bets Combo bets
2 selections 3 selections 4 selections 5 selections 6 selections 7 selections 8 selections
63 6 15 20 15 6 1 - -
Number of bets placed 63
Single bets 6
Combo
bets
2 selections 15
3 selections 20
4 selections 15
5 selections 6
6 selections 1
7 selections -
8 selections -

System bets with 7 selections

2/7

Definition: A “2/7” consists of 21 bets involving 7 selections on different events: 21 combo bets including 2 selections each.

Stake: A €1 stake on a “2/7” bet costs €21, (21 different bets in total).

Winnings: Your bet is considered a winning bet if, and only if you have a minimum of 2 correct bets. More winning bets mean a higher return.

Number of bets placed Single bets Combo bets
2 selections 3 selections 4 selections 5 selections 6 selections 7 selections 8 selections
21 - 21 - - - - - -
Number of bets placed 21
Single bets -
Combo
bets
2 selections 21
3 selections -
4 selections -
5 selections -
6 selections -
7 selections -
8 selections -

 

3/7

Definition: A “3/7” consists of 35 bets involving 7 selections on different events: 35 combo bets including 3 selections each.

Stake: A €1 stake on a “3/7” bet costs €35, (35 different bets in total).

Winnings: Your bet is considered a winning bet if, and only if a minimum of 3 bets are correct. More winning bets mean a higher return.

Number of bets placed Single bets Combo bets
2 selections 3 selections 4 selections 5 selections 6 selections 7 selections 8 selections
35 - - 35 - - - - -
Number of bets placed 35
Single bets -
Combo
bets
2 selections -
3 selections 35
4 selections -
5 selections -
6 selections -
7 selections -
8 selections -

 

4/7

Definition: A “4/7” consists of 35 bets involving 7 selections on different events: 35 combo bets including 4 selections each.

Stake: A €1 stake on a « 4/7 » bet costs €35, (35 different bets in total).

Winnings: Your bet is considered a winning bet if, and only if you have a minimum of 4 correct bets. More winning bets mean a higher return.

Number of bets placed Single bets Combo bets
2 selections 3 selections 4 selections 5 selections 6 selections 7 selections 8 selections
35 - - - 35 - - - -
Number of bets placed 35
Single bets -
Combo
bets
2 selections -
3 selections -
4 selections 35
5 selections -
6 selections -
7 selections -
8 selections -

 

5/7

Definition: A “5/7” consists of 21 bets involving 7 selections on different events: 21 combo bets including 5 selections each.

Stake: A €1 stake on a “5/7” bet costs €21, (21 different bets in total).

Winnings: Your bet is considered a winning bet if, and only if a minimum of 5 bets are correct. More winning bets mean a higher return.

Number of bets placed Single bets Combo bets
2 selections 3 selections 4 selections 5 selections 6 selections 7 selections 8 selections
21 - - - - 21 - - -
Number of bets placed 21
Single bets -
Combo
bets
2 selections -
3 selections -
4 selections -
5 selections 21
6 selections -
7 selections -
8 selections -

 

6/7

Definition: A “6/7” consists of 7 bets involving 7 selections on different events: 7 combo bets including 6 selections each.

Stake: A €1 stake on a “6/7” bet costs €7, (7 different bets in total).

Winnings: Your bet is considered a winning bet if, and only if a minimum of 6 bets are correct. More winning bets mean a higher return.

Number of bets placed Single bets Combo bets
2 selections 3 selections 4 selections 5 selections 6 selections 7 selections 8 selections
7 - - - - - 7 - -
Number of bets placed 7
Single bets -
Combo
bets
2 selections -
3 selections -
4 selections -
5 selections -
6 selections 7
7 selections -
8 selections -

 

Super Heinz

Definition: A “super heinz” consists of 120 bets involving 7 selections on different events: 21 combo bets including 2 selections each, 35 combo bets including 3 selections each, 35 combo bets including 4 selections each, 21 combo bets including 5 selections, 7 combo bets including 6 and 1 combo bet including 7 selections.

Stake: A €1 stake on a “super heinz” bet costs €120, (120 different bets in total).

Winnings: Your bet is considered a winning bet if, and only if you have a minimum of 2 correct bets. More winning bets mean a higher return.

Number of bets placed Single bets Combo bets
2 selections 3 selections 4 selections 5 selections 6 selections 7 selections 8 selections
120 - 21 35 35 12 7 1 -
Number of bets placed 120
Single bets -
Combo
bets
2 selections 21
3 selections 35
4 selections 35
5 selections 21
6 selections 7
7 selections 1
8 selections -

System bets with 8 selections

2/8

Definition: A “2/8” consists of 28 bets involving 8 selections on different events: 28 combo bets including 2 selections each.

Stake: A €1 stake on a “2/8” bet costs €28, (28 different bets in total).

Winnings: Your bet is considered a winning bet if, and only if you have a minimum of 2 correct bets. More winning bets mean a higher return.

Number of bets placed Single bets Combo bets
2 selections 3 selections 4 selections 5 selections 6 selections 7 selections 8 selections
28 - 28 - - - - - -
Number of bets placed 28
Single bets -
Combo
bets
2 selections 28
3 selections -
4 selections -
5 selections -
6 selections -
7 selections -
8 selections -

 

3/8

Definition: A “3/8” consists of 56 bets involving 8 selections on different events: 56 combo bets including 3 selections each.

Stake: A €1 stake on a “3/8” bet costs €56, (56 different bets in total).

Winnings: Your bet is considered a winning bet if, and only if a minimum of 3 bets are correct. More winning bets mean a higher return.

Number of bets placed Single bets Combo bets
2 selections 3 selections 4 selections 5 selections 6 selections 7 selections 8 selections
56 - - 56 - - - - -
Number of bets placed 56
Single bets -
Combo
bets
2 selections -
3 selections 56
4 selections -
5 selections -
6 selections -
7 selections -
8 selections -

 

4/8

Definition: A “4/8” consists of 70 bets involving 8 selections on different events: 70 combo bets including 4 selections each.

Stake: A €1 stake on a “4/8” bet costs €70, (70 different bets in total).

Winnings: Your bet is considered a winning bet if, and only if you have a minimum of 4 correct bets. More winning bets mean a higher return.

Number of bets placed Single bets Combo bets
2 selections 3 selections 4 selections 5 selections 6 selections 7 selections 8 selections
70 - - - 70 - - - -
Number of bets placed 70
Single bets -
Combo
bets
2 selections -
3 selections -
4 selections 70
5 selections -
6 selections -
7 selections -
8 selections -

 

5/8

Definition: A “5/8” consists of 56 bets involving 8 selections on different events: 56 combo bets including 5 selections each.

Stake: A €1 stake on a “5/8” bet costs €56, (56 different bets in total).

Winnings: Your bet is considered a winning bet if, and only if a minimum of 5 bets are correct. More winning bets mean a higher return.

Number of bets placed Single bets Combo bets
2 selections 3 selections 4 selections 5 selections 6 selections 7 selections 8 selections
56 - - - - 56 - - -
Number of bets placed 56
Single bets -
Combo
bets
2 selections -
3 selections -
4 selections -
5 selections 56
6 selections -
7 selections -
8 selections -

 

6/8

Definition: A “6/8” consists of 28 bets involving 8 selections on different events: 28 combo bets including 6 selections each.

Stake: A €1 stake on a “6/8” bet costs €28, (28 different bets in total).

Winnings: Your bet is considered a winning bet if, and only if a minimum of 6 bets are correct. More winning bets mean a higher return.

Number of bets placed Single bets Combo bets
2 selections 3 selections 4 selections 5 selections 6 selections 7 selections 8 selections
28 - - - - - 28 - -
Number of bets placed 28
Single bets -
Combo
bets
2 selections -
3 selections -
4 selections -
5 selections -
6 selections 28
7 selections -
8 selections -

 

7/8

Definition: A “7/8” consists of 8 bets involving 8 selections on different events: 8 combo bets including 7 selections each.

Stake: A €1 stake on a “7/8” bet costs €8, (8 different bets in total).

Winnings: Your bet is considered a winning bet if, and only if a minimum of 7 bets are correct. More winning bets mean a higher return.

Number of bets placed Single bets Combo bets
2 selections 3 selections 4 selections 5 selections 6 selections 7 selections 8 selections
8 - - - - - - 8 -
Number of bets placed 8
Single bets -
Combo
bets
2 selections -
3 selections -
4 selections -
5 selections -
6 selections -
7 selections 8
8 selections -

 

Goliath

Definition: A “goliath” consists of 247 bets involving 8 selections on different events: 28 combo bets including 2 selections each, 56 combo bets including 3 selections each, 70 combo bets including 4 selections each, 56 combo bets including 5 selections each, 28 combo bets including 6 selections each, 8 combo bets including 7 selections each and 1 combo bet including 8 selections.

Stake: A €1 stake on a “goliath” bet costs €247, (247 different bets in total).

Winnings: Your bet is considered a winning bet if, and only if you have a minimum of 2 correct bets. More winning bets mean a higher return.

Number of bets placed Single bets Combo bets
2 selections 3 selections 4 selections 5 selections 6 selections 7 selections 8 selections
247 - 28 56 70 56 28 8 1
Number of bets placed 247
Single bets -
Combo
bets
2 selections 28
3 selections 56
4 selections 70
5 selections 56
6 selections 28
7 selections 8
8 selections 1

Each-Way Betting

What is an Each-Way bet?

An Each-Way (E/W) bet is a bet consisting of two separate parts - a win part and a place part. The win part of the bet is on your selection to win the event, and the place part is on your selection to finish either first or within the race's specified place terms (e.g. 2nd, 3rd, 4th, etc.). The bet is very popular in horse racing as it allows you to gain returns even if your horse doesn't finish first.

How do Each-Way bets work?

When you place an Each-Way bet (by ticking the E/W check box), your stake is doubled, with half allocated to the outright win, and the other half allocated to your runner finishing within the place terms. Each race has specified place terms depending on the number of runners, e.g. ¼ 1-2-3. In this example, an Each-Way bet placed on a runner that finishes 1st will pay in two ways: you will win the outright portion of the bet, but you will also win the place portion at ¼ the outright odds as it finished in the top 3.

Example:

You place a €2 Each-Way bet on a 12/1 shot in a race with E/W terms ¼ 1-2-3

If your selection finishes 1st:

- You win €12 plus your stake for the outright win - You also win €3 (quarter the outright odds: 3/1) plus your stake for placing (i.e. finishing in the top 3). If your selection finishes 2nd or 3rd:

- The outright portion of the bet will lose - You win €3 plus your stake for placing.

If your selection finishes outside the place terms for the race, both bets lose.

How do Each-Way Accumulators work?

In the case of settling Each-Way Accumulators, the win portion of the first bet will be carried over to the win portion of the following bet, and similarly, the Each-Way portion of the bet will be carried over to the Each-Way portion of the following bet.

Example:

You place a €1 E/W accumulator on selection A in Race A and selection B in Race B. This means you have an outright (win) accumulator and a place accumulator.

If selection A wins and selection B only places, the outright portion of the accumulator will lose, but the place portion will win.

If selection A only places and selection B wins, again, the outright portion of the accumulator will lose, but the place portion will win.

Welcome to the betFIRST FAQ page
(Go Back)

Find all the necessary information and answers to your questions here!

Account Management

How do I register with betFIRST?

Registering is free so don't wait, take advantage of our brilliant €100 welcome offer (details of offer can be found here).

Registering is simple, all you have to do is click on the Register tab on the top right of the site and fill in the form. Finish your registration by clicking on Create My Account.

Can I create several betFIRST accounts?

Players are only allowed one BetFIRST account (cash card account included!). The creation and use of several accounts is in violation of our general conditions and could lead to the suspension or closure of the accounts in question.

What do I do if I forget my username or password?

If you've forgotten your password, click on the Login button in the top right corner and then on the Forgot your password? link and fill out the form. A temporary link will be sent to you by email to reset your password.

If you've forgotten your username, please contact our customer service. An agent will have to verify your identity by asking you a series of strict questions before exchanging personal data with you as per the GRPR rules.

Can I use my email to log in?

Yes. Logging into your BetFIRST account can now be done by using either your email address or username.

You can only use the email address associated with your account - all other email addresses will not be recognised.

How do I upload my personal documents?

First of all, please consider that all players must send their ID before withdrawing any money from their account.

To upload your documents, please go to the cashier and then click on the My Account tab and then on the Document sender one. Follow the instructions written on the screen, upload the copies of your documents by clicking on the corresponding icon and then press SEND.

Please consider that you must send both front and back of your ID. Failure of doing so will force our agents to label your account as not certified yet which will prevent you from withdrawing.

How do I transfer money between my betFIRST accounts?

You can transfer cash between your betFIRST Sport and betFIRST Casino accounts via the Cashier under the Transfer section. Simply enter the amount that you wish to transfer and click to confirm.

Please note that if you are using active bonuses, you must cancel these in order to make a transfer. To avoid losing your bonuses you must adhere to the betting conditions which apply to our bonuses. More details can be found on our page, Bonus Information .

Deposits and Withdrawals

How do I make a deposit?

You can deposit money easily and in complete security. Log in to the site and click on Deposit on the top right. You'll find the various payment methods we offer.

Can I make a deposit using my bank card?

Yes, it is possible to make a deposit with your bank card on our website. This can be done using our electronic wallets: Bancontact and Hipay.

Why can I no longer use my credit card to deposit money in my account?

First please check that the card number and the security code (3 numbers on the back) have been entered correctly. Please also ensure that the Start and End dates are correct. We also advise you to contact your bank and check that your card is not subject to any restrictions. If the problem continues, please contact Customer Services.

Can I make a deposit via bank transfer?

Yes, it is possible to make a deposit via bank transfer on our website. You should however be able to provide proof of payment to our customer service team for it to be validated.

What is an IBAN and where can I obtain one?

An IBAN code is an International Bank Account Number and is used to identify international bank accounts. It is a unique standard international code which facilitates any operation from abroad. It ensures the security of your international payments.

You will find your IBAN number on your bank details (RIB). It is made up of 27 characters (including 2 letters at the beginning), and includes the RIB, a two letter country code (BE for Belgium) and a 2 figure check digit.

What is a BIC/SWIFT and where can I obtain one?

A BIC code is the Bank Identifier Code and is a unique identifier for your bank. It is regulated by the company SWIFT (Society for Worldwide Interbank Financial Telecommunication). It is used to instantly identify your bank and to transfer funds to it.

You can find your BIC code on your bank statement and it is made up of 8-11 characters.

How can I set up my own deposit limits?

At betFIRST, we want to give you as much help as possible to manage your gambling activity responsibly which is why we offer restriction features to help you stay safe whilst you’re playing.

You can use these tools for any (and all) of our products and set your own deposit limits. It is vital to set yourself limits and to know when to stop. It is the responsibility of the individual player to be aware of the importance of setting their own limits. By doing this, you can avoid spending excessive amounts of money on gambling, or losing out on the enjoyable aspects of the activity. It is important that you both fix and stick to your limits, to avoid finding yourself in debt as a result of gambling.

Playing excessively can be very harmful. If you are unable to control your gambling, we advise that you do not bet on our website.

Establish deposit limits to keep track of how much you spend

Take back control of your gameplay - and money - by setting your own limits on deposit amounts so that you can remain in control of how much money enters your account. You can choose to set these amounts on a daily, weekly or monthly basis. To take advantage of the Deposit Limits tool please follow these steps:

  • Log in to your betFIRST
  • Access the My Account section of the cashier
  • Select the My Limits tab
  • Choose the product you want to set your own limit on
  • Edit your settings to establish the time period and deposit limit
  • Enter your password to save the changes

Please consider that limits can be decreased, increased or removed entirely at any time.

In accordance with the Belgian regulation, when you first set up your own limit the limit becomes active instantly. Should you decrease your limit, the new limit will become active in 72 hours upon request. Should you increase your limit, the new limit will become active immediately.

How do I make a withdrawal?

Head to the Cashier section in your account (which can be accessed via the Deposit button) then click on the Withdraw section. Enter your bank details and confirm your request. Your withdrawal request will be processed by our payment agent as quickly as possible and only once the personal documents you must first send us to prove your identity have been verified by our agents.

Please note that this process could take several days if the player account requires verification.

Please consider that, since its creation, betFIRST has always been fighting proactively against money laundering. Therefore, all players must wager at least 20% of the amount they deposited on the site before being able to request a withdrawal.

What are the withdrawal methods available?

Depending on your payment preference, there are 5 options to choose from when making withdrawal requests.

All players can use bank transfer. In order to ensure that a proper and secure withdrawal is effectuated, please make sure that the card you are using is the same as the card registered on your player account.

For those using Paypal to make deposits on the site, it is also possible to make a withdrawal via their Paypal account.

Similarly, for Skrill users, both deposits and withdrawals can be made via their Skrill account.

Similarly, for NETELLER users, both deposits and withdrawals can be made via their NETELLER account.

Similarly, for Paysafe users, both deposits and withdrawals can be made via their Paysafe account.

How do I cancel a withdrawal request and return the funds to my player account?

A withdrawal request can be cancelled, and you can return the funds to your account to keep playing. To cancel a withdrawal, go to the Cashier section of your account (which can be accessed via the Deposit button) and click on the Cancel Withdrawal tab.

Bets

How do I place a bet?

First of all, please make sure that you are logged in to your BetFIRST account. For a more detailed account on how to place a bet, and to find out about the different bet types (single, combo, system), see our Betting Guide, which can be accessed via the Support page or by clicking here.

What are the minimum and maximum stakes?

The minimum stake for Pre-Live single bets is €0.07. The minimum stake for Pre-Live "system" and "combo" bets is €0.10, and for any type of LIVE bet made the minimum stake is €0.13. The maximum stake differs according to the sport, championship and type of bet. You can see the exact maximum stake value by clicking on the Max stake button on your betting slip before placing a bet.

How do I place a bet with a stake higher than the maximum authorised?

In some cases, an on demand link is shown on your betting slip. By clicking on this link you can submit a bet of a stake higher than is authorised. Once submitted, your application will be reviewed by one of our traders. Your bet will either be accepted or our trader will offer you another amount.

How can I cancel a bet?

Unfortunately once you have confirmed your bet, it is not possible to change or cancel it. This rule can be found in BetFIRST's General Conditions.

Why can't I place a bet?

First of all, make sure you have enough money to place your bet. In the interest of preventing gambling addiction and debt, limits can be set on your stake. If a bonus is active on your account and you have no real funds left, you may have to meet certain conditions (such as minimum odds) in order to place your bet.

How can I see my open bets?

Log in and then click on Open Bets in the top right corner of the betting slip on desktop. You can also access your Open Bets section by clicking on the "Username" button which will trigger your very own "My Account" pop up. From there you can see all your active bets along with the relevant information (date, type of bet, stake amount and total odds). On mobile and table, tap the "Silhouette" icon in the top right corner and hit the Betting History tab to get the same data. Alternatively, you can simply tap the "My Bets" icon displayed in the header to access both Open Bets and Betting History sections.

What happens if a match is postponed or cancelled?

If you have placed a bet on an event (match or competition) which is cancelled, stopped or postponed, the bet may still be valid under certain conditions set for each sport offered on our website. To see all the information relating to this point sport by sport, please consult our Sports Betting Rules, which can be accessed via the Support page or clicking here.

Why do combo bets including "Asian handicaps" produce several betting slips?

In the event that you place a combo bet which includes one or more "Asian Handicaps", several slips will be automatically recorded in your betting history. This type of bet, in effect, implies that your stake has been automatically and equally distributed over several betting slips based on the number of selections. For more information about all sports, please consult our Betting Guide, which can be accessed via the Support page or by clicking here.

How do I use the maximum stake option?

The maximum stake option is to offer customers a balanced service based on their activity. The feature is only to be used when customers are logged in. It appears on single, combo and system bets. All you need to do is click/tap the maximum stake option to make it automatically appear for the selection(s) you have picked.

How do I configure the Accept Odds Changes feature?

 

Log in and select the Settings Icon located in the top right of the bet slip. 3 Options will then appear:

- Accept All Odds Changes
- Accept only better odds
- Do not accept any

The ‘Do not accept any’ option is enabled by default. Customers will need to select the appropriate option to apply the accepted odds change to their account.

Selecting ‘Accept All Odds Changes’ does not require the customer’s confirmation if the odds change prior to bet placement.

Selecting ‘Accept only better odds’ requires a confirmation from the customer prior to bet placement, if the odds change is not in their favour.

Selecting ‘Do not accept any’ requires a customer’s confirmation every time the odds change regardless if they increase or decrease.

Once the customer has made their choice, the selected option will be highlighted, and the settings screen will be removed with the bet slip once again being displayed.

When there is a change in odds, customers will be notified with the following message within the bet slip, 'Odds have changed, please accept'.

Customers who wish to not accept the changes need to simply remove the selection from the bet slip by selecting the ‘X’ located in the top right corner of the slip.

Bonuses

How do I use a bonus?

All bonuses offered by betFIRST come with conditions which must be respected. You can find our general Bonus Conditions via the Support page or by clicking here. If you don't want to use a bonus which you've received, contact our Customer Services before placing any bets using bonus funds.

Please note that your bonus will be unblocked when all bets contributing to its release are closed.

If you decide to carry out a withdrawal before meeting the bonus conditions, any active bonus code will be cancelled. The winnings generated by this bonus and the bonus amount itself will be void. In the event where one or several of your bonuses are in the process of validation, a message will appear on the screen before you make your withdrawal warning you about the potential loss of these funds.

How do I activate a bonus code with a deposit?

To use a Deposit bonus code, you must activate it before making your deposit. In order to do so, click on the Deposit tab in the cashier. Enter the code and confirm by clicking on Activate. Then you may carry out your deposit using one of the payment methods available to you. Once your deposit has been made you can then enjoy your bonus fully.

How do I activate a bonus code without a deposit?

To use a Free Bet bonus code, you must activate it. In order to do so, click on the Bonus Code tab in your cashier. Enter the code and confirm it by clicking on Activate. You can from then on enjoy your bonus fully.

How do I use a bonus without playing with my real money balance?

This is not possible. When a bonus is in use, all the bets that you make are placed with your real money. On the other hand, if your bets comply with the bonus terms and conditions in question, this will contribute to unlocking it.

BetFIRST TV

Do I need to pay to view betFIRST TV?

betFIRST TV is free of charge. However you must have money on your betFIRST sports account (€5 minimum) or have placed a bet within the last 48 hours in order to view the TV channel.

If you have less than €5 in your account and have placed a bet of €1 or more within the last 48 hours you are eligible to view betFIRST TV.

What am I allowed to do with the programmes that I stream?

You are only permitted to access betFIRST TV for your own personal use. Videos streamed from betFIRST must not be copied or reproduced without the express permission of the company.

What are the system requirements needed to view betFIRST TV?

The latest version of Adobe Flash Player may be necessary.

Operating System: Windows XP / Vista / 7 / 8 / 10 / Mac OS X.

Web Browser (any of the following): Mozilla Firefox, Apple Safari, Google Chrome, or Microsoft Edge.

Broadband Speed: Connection speed of 512kbp/s or higher.

Please note that you must ensure that you always use the latest version of both the operating system and the web browser you are using to make the most of betFIRST TV. Otherwise you may face problem while using this service.

Why can I only watch betFIRST TV in Belgium?

We are not allowed to offer our live streaming services outside of Belgium. We use your IP address to present the events available to you.

Can I view betFIRST TV in a bigger window?

betFIRST TV can be viewed in two different sizes. It can be viewed from the top right hand side of the page. It may also be viewed in a larger window by clicking the Enlarge icon on the video player (icon is in the shape of a rectangle). Please note that if your screen resolution is smaller than 1440 pixels, this options will not be available.

Please also note that you can continue to see the video when you scroll down the page or when you want to bet on another available event in the video, by clicking on the pushpin icon. If you would like to view another event, select the event you want and then click on the push-pin icon again in order to change the video.

Is betFIRST TV also available from my mobile or tablet?

You can enjoy betFIRST TV from any mobile device - smartphone or Android or Apple tablet - on the go or from home.

Why can't I find a Live Betting event that was scheduled in the betFIRST TV calendar?

Occasionally events that were scheduled on our live betting calendar are removed or are interrupted while the event is going on. This is generally because of technical issues such as a lack of TV coverage.

What is the time-delay on betFIRST TV coverage?

Although we advertise as live video, there can be around (but not limited to) a ten to 30 second delay compared to live. The delay is in most cases similar to many live TV broadcasts even though it might occasionally be longer. The speed of your broadband may affect the length of the delay.

betFIRST does not acknowledge or accept any liability if the scoreboard or live score update is delayed or incorrect. It is your responsibility to be informed of the score.

What do I do if betFIRST TV has stopped or timed-out?

If your live video stream times out, it may just be a temporary interruption in the connection.

You can restart the stream by clicking on the event link again or by refreshing your browser. You can do this by clicking the refresh button in your browser or pressing the F5 key on your keyboard.

If you have an internet connection of greater than 1Mbps, but you still experience a lot of buffering when viewing the stream, the problem is most likely to be caused by network congestion over your ISP connection.

You also need to install the latest version of your browser and ensure you have Flash on your system.

What if the video is playing but the audio isn't?

Make sure that your computer has a sound card to play the audio and your audio levels are turned up. Make sure that you have the necessary software and that it is currently supported. Reinstall Flash.

What if the audio is playing but the video isn't?

This issue may occur if there is not enough bandwidth to play both audio and video. You may receive sound even though the video is not present because audio requires less bandwidth to be available.

How can I check that my Flash Player version is up to date?

To check if you have the right version of Adobe Flash Player, please visit Adobe website. If you do not have Adobe Flash Player, please download it.

Technical Problems

What do I do if there's a technical problem with the site?

We do everything possible to ensure that the site is functioning correctly at all times. However, certain elements may be interrupted from time to time. Please be patient and try refreshing your browser. You can also contact out Customer Services, which are available 7 days a week for any questions you might have.

Newsletters

How do I receive/stop receiving the newsletter?

To receive the newsletter, you just need to be registered with a valid email address. To unsubscribe to the newsletter, send us an email or click on the unsubscribe link found in the newsletter.

I receive betFIRST emails in my spam folder. How can I get them sent to my inbox?

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The entire betFIRST team are at your service 7 days a week. We strive to respond to our clients’ requests as quickly as possible. You can help us by providing as much information as possible when you explain your query. There is no need to send your request more than once, unless it is to clarify something.

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Bonus Conditions
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BONUS

Before being withdrawn, bonus offers on betFIRST must be wagered according to the conditions set out below.

Unless otherwise stated, the following conditions must be applied:

 

HOW TO PLAY YOUR BONUS


All bonuses can be bet several times. All the bet types count towards the wagering, except virtual sports bets. Bonus conditions vary according to each promotion. Please refer to the individual offer conditions.

Generally speaking, the bonus amount received must be wagered 1 or more times on Simple or Combo bets. Each event must have minimum odds. Otherwise, bets placed will not be taken into account for the bonus conditions.

The bonus goes through several stages from the time of its creation until the time of its closure. Usually each bonus goes through four steps. They are: pending, open, withdraw disabled. This is then followed by one of three end stages: closed, cancelled, or expired.

Your bonus will be fully released when all bets are closed.

If your balance includes real money and a bonus, the real money will be used first. Bets placed with real money will also count towards fulfilling the wagering requirements for a bonus.

Please note that deposit bonuses always take priority over general bets, regardless of the date they were activated. For example, if you have received a free bonus, then a deposit bonus just afterwards, you must fulfill the conditions of the deposit bonus first.

The first settled bet will count for the rollover of the bonus when it comes to duplicate bets.

 

DUPLICATE BETS

 

Multiple bets on same event but different markets will not count towards the wagering requirements. Only the first qualifying bet will be considered upon settlement. If a player has multiple active sport bonuses, the duplicate bet for one bonus could be counted and wagered for some of the other bonuses the player has.

'Duplicate' bets are not counted towards the bonus wagering requirements as follows:

Single Bets

Duplicate bets for single bets are considered to be any bets that are placed on the same sporting event after the first qualifying bet was wagered from the bonus.

Example: A player bets €20 on Manchester to beat Chelsea, and then another €10 for Chelsea to beat Manchester. The wagering requirement should consider only the first settled bet of €20, so as to avoid any abuse.

NOTE: If a player has multiple active sport bonuses, and a duplicate bet for one bonus, it could be counted and wagered for any of the next bonuses which the player has.

For ‘Pulse Betting’ the same requirements for single bets are applied. So, if a player places two Pulse Bets on the same event, then only the first settled bet placed will be counted. In situations where a player has multiple bonuses then the second bet could be taken into consideration for another bonus if eligible.

Combo Bets

If a player places the same selection for Manchester to beat Chelsea within a combo, after they have already placed it as a single bet, the combo bet will be counted as a valid bet and will be wagered for the bonus (if it qualifies in general towards the bonus conditions).

If a player places two identical combo bets (in terms of sport, league, event, market and selections), which meet the bonus definition, we will consider the second bet as a duplicate of the first one, and only the first settled bet will be counted towards the wagering for the bonus.

If a player places two combo bets on the same events and markets, but the picks are on different outcomes/selections (e.g. one combo is on Event 1 – home win, Event 2 – home win, Event 3 -home win, whereas another combo is on Event 1 – away win, Event 2 – away win, Event 3 – away win), we will not consider them as duplicate bets and both can contribute toward the wagering.

 

WHERE CAN I SEE MY BONUS BALANCE?

 

You can see the details of your bonus and real money balance by going to My Account, then clicking on Bonus History. If you have multiple active bonuses, you should release them one by one in chronological order by fulfilling the respective wagering requirements.

However, all deposit bonuses will take priority over all Free Bet bonuses, regardless of when the bonus was activated. For example, if you activated a Free Bet bonus first, and then activated a deposit bonus shortly after that, you would need to fulfil the requirements of the deposit bonus before the Free Bet bonus.

 

HOW LONG IS MY BONUS VALID?


To take full advantage of a bonus, you must fulfil the wagering requirements within 30 days. If not, your bonus and winnings derived from bonus bets will be cancelled. The expiry date will be counted from the time the bonus is credited to your account. In the event that your balance reaches 0, you have no open bets in your account, and you have not fulfilled the bonus requirements, all of your bonuses will be lost.

Bonus priority is set from oldest to newest by bonus creation/given date. If there is an "Opened" status bonus (bonus with qualifying conditions), it will be wagered as the first priority, as we require the player to wager their deposited amount to unlock the bonus funds.

 

WHEN CAN I MAKE A WITHDRAWAL OR A TRANSFER?


All withdrawal/transfer requests made while you still have one or more active bonuses will lead to the automatic deletion of your bonus balance and related winnings. If one or more of your bonuses are in the process of being validated, a message will appear on your screen before you make the withdrawal/transfer warning you of the potential loss of funds.

 

BONUS WINNINGS

 

Winnings from a bet placed with real money, are returned to the balance as real money.

Winnings from a bet placed with bonus money are returned to the bonus balance.

Winnings of a bet placed with mixed funds (real and bonus), are paid back in the same proportions as the stake. (Example: bet of €100, with €60 real and €40 bonus money, with odds of 2.0, it will be paid back as €120 to real balance and €80 to the bonus balance.)

Bonus money from one bonus, CAN contribute as part of the wagering requirements of a second bonus.

Example:

A player has two bonuses. Bonus A for €50, Bonus B for €50. Total bonus balance €100.

A player places a bet of €100 (including €50 from both bonuses). The bet fits the requirement for Bonus A. In what is left to wager for Bonus A, we should count €100 as the wagered amount. If the bet wins, the winnings should be split proportionally as the amount is taken from more than one bonus.

GENERAL CONDITIONS


These bets do not count for the round playing conditions of the bonus:canceled bets, Cash Out, bets refunded if draw (Draw No Bet) and bets placed with Free Bet.

These following type of bets do not count for the bonus conditions wagering: Canceled bets, Cash Out bets, Multiway+ bets, bets refunded if draw (Draw No Bet) and bets placed with Free Bets.

Bonus offers can only be claimed once.

In case of bonus abuse, betFIRST reserves the right to deduct the bonus and the earnings generated from it from the player's account.

All of our offers are limited to one person per family, household, email address, telephone number, account number (e.g. linked to a credit card or debit card) and shared computer (e.g. in a public space or work place).

betFIRST can, at its sole discretion, restrict eligibility of the conditions to take part in promotions and reserves the right to change, cancel, or retract these conditions.

 

FREE BET

WHAT IS A FREE BET?
 

A Free Bet is a bet you can place for free - and COMPLETELY RISK-FREE.

Winnings from Free Bets are NET: The Free Bet amount is not included in the overall winning amount.
For example: You place a Free Bet of €10 with odds of 10.00. If you win the bet, you'll be credited with your NET gains i.e. €90 [= (€10 x 10) - €10] in CASH.
Free Bets are paid in CASH: They can be withdrawn with no subsequent conditions.

Free Bets can only be used ONCE (1 time): If a Free Bet is only partially used (ex: €1 used out of a €5 Free Bet), the remaining amount will be lost!

Except when subject to particular conditions, Free Bets can be used on any kind of sport and on any bet type (with the exception of System bets) - and there are no restrictions on odds.
 

HOW DO I USE MY FREE BET?
 

To use a Free Bet, click on any Live or Pre-Live event you wish to bet on.

The Free Bet option will appear on your betting slip. Then, all you have to do is select the Free Bet you want to use.

In the event that the amount that you have wagered exceeds the Free Bet amount, your Real Money will be used to make up the missing amount.
 

WHERE CAN I SEE MY AVAILABLE FREE BETS?
 

Your Free Bets can be viewed by clicking on "Balance".

You can view the full details of all Free Bets used in your Betting History.
 

HOW LONG ARE MY FREE BETS VALID FOR?
 

Unless specifically stated otherwise, Free Bets are valid for a maximum of 7 days.

 

GENERAL CONDITIONS
 

Unless specifically stated otherwise, the conditions cited on this page apply.
Free Bets are only valid on sports events and cannot be exchanged.
The conditions of use for Free Bets may vary, and can be found in players' accounts, section "Bonus History" - or on the promotion page. 
One offer per person/account/IP address/household.
In the event that a Simple bet has been placed using a Free Bet, betFIRST reserves the right to reimburse the bet (subject to conditions).
Free Bets offered as part of competitions on social media, or various promotions on affiliated websites, are subject to their own wagering conditions. Please refer to the spicific promotion conditions or contact Customer Service for more information.
Free Bets are not elegible on offers on refunded bets/Cashback/Cash Out/Boosted Odds.
betFIRST reserves the right to modify, cancel or withdraw these conditions.

 

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